Customer Service Sales

Loring V. Roberts

*** *********** ***** ******, ** 27703 *******@*****.*** 919-***-**** c

To obtain a position in which my skills and experience can be effectively utilized in a customer service based environment.

SUMMARY OF QUALIFICATIONS

Years of leadership experience.

Excellent interpersonal and relationship building skills.

Effective verbal and written communication skills.

Good time management and organizational skills.

Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Internet.

PROFESSIONAL EXPERIENCE

The Herald Sun (Durham, NC) Team Leader January 2008 - Present

Ensure timely delivery of the Herald-Sun daily and Sunday newspapers as an effort to increase circulation within an assigned district.

Assist customers with redelivery requests of the newspaper; as well as address and resolve delivery complaints.

Directly responsible for the selection, training and evaluation of each independent contractor working in my district.

Conduct monthly review of contractor development in my assisted district; while making regular recommendations for sampling projects and possible door to door sales.

Review payroll billing cycle to ensure accuracy and delivery of paychecks to each carrier in their assigned district.

Handle any necessary corrections to carrier billing when errors occur.

Responsible for handling customer complaints by email or telephone.

Responsible for processing bag order sales and/or the delivery of products.

Potters Industries (Apex, NC) LBS Blender November 2005 – January 2008

Set-up and prepare machines/equipment according to production requirements or customer orders.

Operate various machines such as sifters, elevators, operating control panels, packaging equipment blending system and other process equipment.

Conduct tank readings and operations of the equipment daily to ensure proper operation of tanks; preventing automatic operation shut down.

Maintain accurate and current quality control inventory documentation that is communicated to fellow workers and/or management for feedback and coaching purposes.

Communicate production level status to management, warehouse personnel and the Quality Assurance laboratory based on regulation guidelines.

Responsible for blending glass beads and mixing coatings in order to meet the customer specifications for that particular state; also change sifter screens in accordance with planned changeovers.

The Sage Company (Morrisville, NC) LBS Packager April 2005 – November 2005

Fill up triwalls, bulk sacs, pails and bags with glass beads.

Responsible for filling triwalls up to 2,000 pounds, bulk sacs up to 2,400 pounds, pails between 35-50 pounds and bags up to 50 pounds.

Stacked items filled with glass beads on pallets to meet production standards.

Shrink wrapped each pallet to be placed on the production line.

The Body Shop (Wake Forest, NC) Quality Control Scanner/Shipping Clerk January 2004 – April 2005

Process customer orders received from Customer Service call center system generated requests.

Scanned company products by the bar code to ensure accuracy.

Handled packaging of customer orders for shipment.

EDUCATIONAL BACKGROUND

Hillside High School June 1998

Major: High School Diploma Durham, NC

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