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Customer Service Information Technology

Location:
Philippines
Salary:
12000
Posted:
April 07, 2018

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Ivy Magtulis Geregali

#** ****** ****** *******, ***** Dalisay, Del Pilar Ext., Dacudao, Davao City Mindanao, Davao Del Sur 1800

Cellphone No.: +639*********

Email Add: ac3z8r@r.postjobfree.com

Facebook: https://www.facebook.com/enenai

Current Location: Philippines

Availability: I can start for work as soon as possible.

PERSONAL DATA

Age:

27

Date of Birth:

Dec 27, 1990

Gender:

Female

Civil Status:

Single

Height:

162 cm

Weight:

55 kg

Nationality:

Filipino

Religion:

Christianity - Catholic

Permanent Address:

4th Road PurokSampaguita, RH-12, Cotabato City

Cotabato, Philippines 9600

WORK EXPERIENCE

1.

Position:

Customer Service Representative

Duration:

Oct 2017 – Jan 2018

Company:

Convergys

Company Industry:

BPO Company

Location:

Abreeza Corporate Center, Bajada, Davao City 8000

Department:

Operations

Job Description:

Handle inbound customer service support calls from new and existing customers

Provides answer to customers by identifying problems: outage, device issue, network issue, etc.

Provides solution for billing disputes and handles payments concern

Doing outbound calls for network troubleshooting

Provide consistent, superior service to every customer by utilizing all available tools and resources

Liaise with other departments such as Warranty Department and Assurion as required to resolve customer’s issues and questions.

I have been working for 1.0 year(s).

Position:

Advisor: Customer Service

Duration:

July 2016 – July 2017 (1.0 yr)

Company:

Concentrix

Company Industry:

BPO Company

Location:

Damosa IT Park, Building 2, J.P. Laurel Avenue, Lanang, Davao City 8000

Department:

Operations

Job Description:

Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.

Builds Platform and business knowledge to better serve sellers

Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

I have been working for 0.5 year(s).

Position:

Sales Clerk

Duration:

July 2015 – Dec 2015

Company:

Eastworld Motor Industry Corporation

Company Industry:

Automobile / Vehicle

Location

M.H Del Pilar St., Pob 1, Silang Cavite

Department:

Sales

Job Description:

Proactively manage Customer Accounts

Contacts Supplier, Orders and Receive Deliveries

Encodes and records Daily Monitoring Reports

Registers customer information to a centralized database

Checks and monitors quality of motorcycle and motorcycle parts

Updates and manages OR/CR, Chattel Mortgage, Sticker and Plates, LTO Monitoring etc.

Ensures customer product satisfaction and resolving any issues to ensure repeat business

Implement directions from Sales Manager

Issuing of Sales Invoice, Delivery Receipt, Job Order, Contract

Negotiate the terms of an agreement and close sales

Handles and checks Motorcycle and Motorcyle Parts Inventory daily

Responsible for ensuring attainment of sales target

EDUCATION

Highest Education

Second Highest Education

Education Level:

Bachelor's / College Degree

High School Diploma

Education Field:

Computer Science/Information technology

Course:

BSIT

School/University:

Notre Dame University

CCNHS Rojas

Location:

Cotabato City

Cotabato City

Date:

Jun 2006 - May 2015

Jun 2002 - Mar 2006

SKILLS

Skill

Level of Proficiency

Remarks

1

MS Office Application(Word, Excel, PowerPoint)

4 - Advanced

2

Programming

3 - Average

3

Communication

4 – Advanced

3

Customer service

4 – Advanced

TRAININGS/SEMINARS

Date

Topic/Course Title

Apr 1, 2014- May 23, 2014

On the Job Training for Information Technology

RuverneSevilleno - Head Programmer

CITOM Cebu City

Sep 21, 2012- Sep 25, 2012

Leading and Learning the IT Experience: Prospects in Technology Trends and Green Technology

PSITE and PSITS

HTC - General Santos City

Sep 23, 2011- Sep 25, 2011

3rd PSITS Convention

PSITS, PSITE Foundation Inc., Region 12

NDMU Marbel, South Cotabato

Aug 11, 2011- Aug 13, 2011

Emerging Technology

PSITS and RSA Automation and Robotics

NDU - Cotabato City

Mar 12, 2011- Mar 12, 2011

Visual Basic 2008

Mr. Jonathan Juliano - Information Technology Staff

NDU - Cotabato City

Sep 24, 2010- Sep 26, 2010

2nd PSITE-12 Regional Convention

PSITE Foundation Inc.

NDDU General Santos City

Sep 22, 2010- Sep 24, 2010

Sensor Technology: 1st Step to Mechatronics

PSITS and RSA Automation and Robotics

NDDU - General Santos City

LANGUAGES SPOKEN

Language

Proficiency Level

(5=Excellent; 1=Poor)

1.

Filipino

4

2.

English

4



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