IVY GEREGALI

General Santos

ac3z8r@r.postjobfree.com

+639*********

Advance Account Specialist

Ibex Global Solutions - Davao City

May 2018 to March 2019

Company Industry: BPO Company

Location: SM Lanang Premier, Fountain Court, J.P. Laurel Ave, Agdao, Davao City 8000 Department: Operations

Job Description:

Handles combined Satellite and Telecommunication Billing Information Probe and discover the needs of the customer and recommend the appropriate service using features and benefits Meet quota and service objectives in a fast paced call center environment Provide excellent customer service to customers and professionals provide customer with positive service experience

Adhere to company policies and work standards

I have been working for 1.0 year(s).

Advisor: Customer Service

Seller Advisor

Concentrix - Davao City

July 2016 to July 2017

Company Industry: BPO Company

Location Damosa IT Park, Building 2, J.P. Laurel Avenue, Lanang, Davao City 8000 Department: Operations

Job Description:

Provides prompt and efficient service to Sellers and Merchants including the appropriate escalation of Sellers' issues. Builds Platform and business knowledge to better serve sellers Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. I

WORK EXPERIENCE

Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions. Bachelor of Science in Information Technology

Notre Dame University - Cotabato City

June 2006 to May 2015

Customer Service (2 years), Data Entry, Data Encoding, Microsoft Office Skills

Customer Service (2 years), Microsoft Office, Data Entry, Data Encoding SKILLS

Skill Level of Proficiency

1 MS Office Application(Word, Excel, PowerPoint) 4 - Advanced 2 Communication 4- Advanced

3 Customer Service 5 - Expert

4 Sales 4 - Advance

EDUCATION

SKILLS

ADDITIONAL INFORMATION