Customer Service Administrative Assistant

Elizabeth Bilboa

Cell 602-***-****

Email: ********@*****.***

**** * ******** ** *******, Arizona 85032

Education

North Canyon High School Phoenix, Arizona August 2007- May 2010 Avalon Beauty School Phoenix, Arizona 2012 Certified/ Business Fundamentals

Skills and abilities

Customer Service;

Resolved guest complaints or issues

work independently or in team environment

Ability to provide excellent customer services to diverse population. Software;

windows 10

XP operation systems

Microsoft Word

Outlook

Pos, Orian,Booker,Quickbooks

general office programs

Languages;

Bilingual Spanish (speak, read and write)

Experience

Palomino Intermediate school-Bilingual Educational Assistant -Phoenix Arizona Providing warm, accepting environment that promotes learning through all instructional developmental areas such as intellectual, physical and social-emotion.Supported class instruction as per teacher requirements – Assisted in creating instructional environment which includes working in groups and individualized activities: single, small and large group activities,Also assisted teachers in developing lesson plans, support materials, activities and design/layout of daily schedules based on the monthly program. Aidea Montessori-Teacher aide from K -3rd Grade-Phoenix Arizona Assisted in observing/assessing students’ progress and behavior – Kept records and consulted with educational experts to fine-tune methods used.Performed basic administrative tasks.Assumed teacher’s role in class whenever necessary and attended meetings – Whenever necessary engaged the help of specialists.

Horizon high School Para Educator- -Phoenix Arizona Supported students individually outside class and during off-classroom hours.Reinforced positive interaction and appropriate behavior – Encouraged sociability, independence, responsiveness and responsibility.Kept in touch with parents regarding progress, health, and child’s adjustment to the class.Provided individualized care to students with special needs for example cerebral palsy.Maintained healthy relationship with student and parents through effective comprehensive communication.

Beauty Supply store-Administrative Assistant-Scottsdale Arizona Record of ensuring efficient salon operations. Especially adept at ensuring a high level of customer satisfaction by routinely exceeding standards of excellence through direct customer interactions. Specialize in increasing customer flow through the availability of comprehensive services and products. Worked with owner to develop marketing and promotional strategies.As well as Hired and trained new salon and spa staff members. Tracked available inventory and reordered supplies and products.

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