Sales Executive, customer service rep, Supervisor, Manager

** *. ********, *******, **. ***** Cell872-***-**** ******@*****.***

Emmanuel Zackory

Objective

To find a position that will allow me to utilize the skills and lessons that I have learned over the years in the various positions I have held. To grow with a company where my talents are not only appreciated but encouraged to increase and influence others.

Experience

Jan.2016-Nov. 2017 Taylar Development Chicago, IL

Telefundraiser

Responsible for contacting current and prospective clients and informing them of the value of donating and becoming or maintaining their memberships with such prestigious firms as the Shedd Aquarium, Lyric Opera of Chicago, Chicago Shakespeare Theatre, Indianapolis Symphony Orchestra and many more. We would pitch potential levels of contributions to each client along with the benefits and rewards that each organization offers.

Feb.2011-Dec 2015 Flash/303 Taxi Chicago, IL

Taxi Dispatcher

Responsible for 2nd shift dispatching of drivers utilizing the cabmate program to ensure speediness, accuracy, travel distance, and rate for the customer while eliminating poor customer relations with drivers.

Oct. 2010-Jan.2011

Enova Financial-Temp(Kelly Services)

Chicago, IL.

Collections Representative

Making at least 100-200 collection calls daily

Speaking with existing clients regarding their overdue balances

Setting up payment plans for delinquent clients & escalating other accts to 3rd party collections

Aug. 2009-Nov.2009

Legal Helpers P.C.

Chicago, IL.

Legal Assistant

Responsible for setting appointments for potential clients to come in and have a free bankruptcy consultation with one of the attorneys to see if bankruptcy would be a good fit for their needs.

Once a client signed a contract with our firm I was responsible for making sure that any of their needs pertaining to their bankruptcy case were addressed.

I was also responsible for drafting and sending out retainer letters to all of their creditors and once the attorney and filing fees were paid in full stay letters were sent out to anyone that was garnishing their wages. Also was responsible for maintaining clients payment plans and making sure EFTs were deducted when the clients told us to.

Sept 2007-July 2008

American Travel Solutions

Chicago, IL.

Sales Executive

Responsible for developing new contacts with various companies and trying to convince them about the benefits of switching their corporate travel to AmTrav.

Responsible for setting up face to face or phone conferences with our Account Manager or with the Vice President of sales.

Once an account came on board I was also responsible for maintaining good relations with all clients and making sure that their travel needs have been taken care of in a courteous and professional manner.

May 2002-Feb. 2007

TTC Marketing Solutions

Chicago, IL.

Shift Coordinator

Responsible for setting all 3rd shift employees weekly schedule and for handling all of their reviews for promotions and pay raises.

In charge of Quality Assurance for all phone calls coming into the call center during our shift and making sure said calls are handled professionally and with the utmost courtesy. Also handled any irate customers’ complaints and grievances.

Worked directly with all clients that brought their business into our company to develop scripting and to train all employees that were to handle the phone calls for that particular program.

Jan. 2001- March 2002 Waldenbooks Norridge, IL.

Sales Leader

In charge of making sure that customers’ needs were taken care of and making sure that upon check out they were told about our book club where they could save a percentage off their purchase every time they shopped with us.

Responsible for maintaining all merchandise coming in the store and making sure that employees adhere to daily sales goals.

April 1998- Jan. 2001 F.A.O. Schwartz Chicago, IL.

Floor Supervisor/Store Merchandiser

Assisted in the hiring and firing of the 3rd floor dept. as well as set up of weekly schedule for said employees. Also did the nightly cash office counts for the store.

In charge of all displays and inventory for the store as well as maintaining shipping and receiving and arranging it’s employees schedule. Responsible for assisting customers and making sure that all employees adhere to store policy of greeting customers within first 60 seconds of seeing them in their area. In charge of making sure all customer’s needs have been met and their shopping experience was an enjoyable one.

Education

March-2001

Wright College

Chicago,IL.

G.E.D.

Scored in the top 5 scores in the state of IL. for that year

Bachelors Degree Psychology

October 2014 Argosy University Chicago, IL

Graduated with a 3.9 GPA

References

Richard Pitchford Former supervisor 312-***-****

Sandra Ortiz Former co-worker 773-***-****

Joseph Putterlik Former co-worker 773-***-****

Carmen Flores Former Supervisor 224-***-****

Notes

I am also more than proficient in MS Word,Office,Excel,Access,Outlook etc. I can type over 100 wpm and I have supervised over 175 employees at one time. I have a vast amount of experience working an ACD as well as working with older generation computers designed for holding vast amounts of data such as the AS400. I am no stranger to starting at the bottom and working my way up and I am a very quick learner. If given the opportunity I can guarantee you will not be disappointed with my level of skill as well as hard work. Thanks again for taking the time to review my resume.

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