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Customer Service, Admin Asst, Business Coordinator, Business Dev.

Ottawa, Ontario, Canada
January 11, 2018

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**** ******* ****. ****** *******, K1T 2A7 613-***-**** SELECT SKILLS


Administrative Assistant / Business Coordinator

The Ottawa Hospital – Intern Residence and Business Development 2008 - Currently Skills/Qualifications: Advertising, Reservation Management, Event Management, Time Management, Payroll, Budget, Project Management.

● PMP Candidate

Experienced in vendor management,

quality control and conflict resolution.

Detail oriented with excellent analytical

and problem solving skills, ability to

analyze complex problems; including the

ability to deal with situations where

information is difficult to obtain, complex

or ambiguous.

Maintain accurate records, reports and

filing systems, reservation management.

● Initiative, self-directed and results driven.

Ability to maintain composure and good

judgment in stressful and high-pressure


Strong interpersonal, organizational,

customer service and presentation skills.

● Construction and demolition

Knowledge and ability to facilitate meetings,

conduct effective briefings and presentations

Demonstrate skills in business and financial


Excellent phone etiquette, exceptional oral

and written communication.

Professional with tact, discretion and respect

for confidentiality.

● Event coordination and management.

Ability to be flexible, adaptable and work

effectively as part of a team and


Ability to manage multiple and complex

initiatives and implement proposals and

projects within established timeframes and


Software; Simply Accounting, Quicken,

InfoNet Content Editing, MS Office


Managed Kiosk vendor program for the General and Riverside Campus’. Responsible for tracking revenue, scheduling and reconciliation.

Key member of the Staff Appreciation Week Committee. Primary responsibilities include vendor selection, sponsorship solicitation for partial funding and donations.

Primary contact for residents, hospital and cleaning staff, vendors, patients. Handling all requests for information, reservations, inventory, petty cash and account reconciliation.

Chair of the Finance Social Committee. Responsible for meeting and event coordination, keeping staff and other committee members engaged, vendors involved and invested, and managing a budget as large as we can generate.

Department Manager / Store Analyst

Loblaws 2007 - 2009

Skills/Qualifications: Inventory, Point of Sale, Shipping / Receiving, Exceeding Sales Targets, Scheduling, Time Management, Order Processing, Visual Presentation. Assistant Manager

Dynamite 2003-2005

Skills/Qualifications: Hiring, Training, Meetings, Sales, Customer Service, Point of Sale, Scheduling, Progress Reports, Conflict Resolution. EDUCATION

Western University

Self-Study Courses


The Ottawa Hospital Finance Social Committee 2016 - Currently Carleton Condominium Corporation

Habitat for Humanity 2002 - 2003

St. Patrick’s Home of Ottawa (Nursing Home) 2000

Community Volunteer 2000 - Currently

Sunday school Teacher 2006 - 2015

Responsible for inventory control including ordering, pricing, quality control, shipping and receiving.

Meeting and exceeding weekly and monthly sales targets and customer service objectives by selling and cross selling all company product and lines of business.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

Key member of the hiring team involved in all aspects of the hiring process from initial interview, training and progress reports.

Motivated team members to exceed sales objectives with daily meetings and weekly and monthly contests achieving at minimum 100% to target, improving store sales by 20% year over year.

Responsible for visual presentation for seasonal, promotional and special event displays, delegating tasks as required to ensure deadlines are met.

● Project Management – awaiting final marks 2016 - Currently Simply Accounting, InfoNet Content Editing, Outstanding Administrative Assistant, Effective Minute Taking, Business Writing, Iprocurement, French Language.

● Current Chair and Committee member

● Board Director 2016 - Currently

● Storage shed construction.

● Front and rear yard landscaping.

● Helped elderly patients with daily activities.

● Assisted the activities director.

● Coordinated Neighborhood Easter Event.

● Organized Community Garage Sales.

● Responsible for organizing and providing current engaging curriculum

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