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Customer Service Sales

Plain City, Ohio, 43064, United States
January 11, 2018

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John T. Marcarello

**** ******* **.

Powell, OH *3065

740-***-**** (H) 614-***-**** (C)



Active Licensed Health and Life, Ohio Department of Insurance #796896


Significant experience in transportation, brokerage, production, and sales. Communicates exceptionally well both with business associates and customers.

Professional Experience:

Universal Protection Services

Lead Security Columbus, OH April 2014 to Present

Computer Surveillance and Observation of major high rise building in Columbus, OH.

Lap Top w/ Main Frame – Windows, Word, Excel, C-Cure Excure System, Otis elevators computer screening, Google chrome email. 9 computer surveillance screens.

Provides exceptional customer service by ensuring a safe and secure environment.

Initiates, conducts and closes all internal and external investigations.

Conducts asset protection activities and audits in accordance with customer’s procedures.

Ensures that activities are in compliance with state and local statutes.

Acts professionally with integrity, honesty, and according to company values.

Maintains relationships with Columbus law enforcement.

Identifies those who violate parking policies with the Facility Manager.

Communicates and implements asset protection programs, initiatives, and strategies.

Performs all responsibilities to achieve individual and building goals.

Supports management as supervisor when needed, also any unusual activity using the various excel reporting methods.

Follows all high rise policies and procedures.

CPR and AED certified. Powell, OH July 2011 to September 2016

Owner operator and Founder of Sole Proprietorship

Movement of hot, expedited goods, services, freight.

Experienced in expediting with Japanese and American automotive manufacturing.

Sales, logistics, import/export, dealing with supply chain and manufacturing.

Schedule and/or reschedule delivery appointments for all loads

Maintain customer profile information within Excel.

Accept or decline loads based on equipment, and cost.

Validate all load data prior to marking loads delivered, for accounting purposes

Dispatch drivers to shipper in accordance with established procedures

Communicate with drivers and shipping personnel to ensure trucks are properly loaded

Update sales on problem loads, and what actions you are, or have taken

Monitor daily planograms, pick-ups and deliveries for stocking shelfs for Kroger’s

Boehringer Ingelheim Columbus, OH January 2013-January 2014

Technician Flow Line One

Production of Pharmaceuticals

Inventory Control - SAP

Use of RF gun

Clark Trucking E. Liberty, OH Oct 1995 – July 2009

Senior Logistic Administrator Automotive 3rd party logistics

Promoted from dispatch, to start up 3PL, management and sales for Honda auto lines.

3rd Party Logistics and brokerage sales, and operations, knowledge in Less Than Truck (LTL), Truck Loads (TL)

Managed 169 domestic and foreign suppliers, preventing line shut down in 4 states.

Managed and scheduled over 100 full and part time drivers, customer services reps, and dispatchers.

Manage (MRP) Materials Requirement Planning – Brokering of $9 million dollars over flow of loads.

Transportation marketing resulting in a $50,000 dollar consulting business per year.

Negotiated and administered contracts for $3 million dollar total saving in TL and LTL shipments.

B2B selling, inside sales, and customer service resulting in 2 million dollars in increased sales.

Building and contracting domestic and international brokerage staff from the ground up.

On sight customer management for scheduling, dispatching for Honda Teir 1 support.

Major responsibility in expediting loads using Small Package, LTL, TL, Refer, Dry Vans, Flatbed, Trains, Planes.

Internet knowledge and usage for billing, rating, tracking, accruing loads and distributing loads.

Customized software & accessories for billing and scheduling; eliminating four jobs.

Trained in maximizing resources, minimizing waste to effectively supply professional 3PL.

Programming in Excel, concepts of AS400, (TMW) Transportation Software, Access, Word, OFFICE 2007, and Qualcomm.

Trans-Oval Worthington, OH Sept 1991 – Oct 1995

Traffic Consultant - Distribution of Freon and paint

Consulted with DuPont plants to initialize a transportation regional office.

Involved with DuPont warehouses, vender personnel, sales, and inside sales.

Saved thousands of dollars by combining LTL loads into TL.

Trained in third party economic computer analysis to carriers in 48 states

Management of transportation coordinators, dispatchers, tracing reps.4

Mitchell Transport Parma, OH Feb 1987 – May 1991

Dispatch, Customer Service and Sales

Central Transport Brook Park, OH Dec 1983 – Feb 1987

OS&D, Manager of Shipping Dock for GM

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