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Office Administration, HR Generalist, Restaurant General Manager

Surrey, British Columbia, Canada
January 11, 2018

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Operations Generalist with extensive experience in restaurants, hotels and multi-unit operations with several years in Union Environments. Committed to continually learning about new products and services to meet exceptional service levels for all guests; I believe in taking chances and thinking outside of the box. I work well under pressure and do not lose focus on the end goal. Highly proficient at building long lasting relationships, and effectively determining customer needs, I genuinely love people and possess sound customer relations skills. Presenting a positive company image, I strive to make the workplace a more comfortable environment for everyone.

Core Skills

Task Management

Client Management

MS Office & POS Systems

Staff Hiring & Scheduling

Leadership & Coaching


Event Planning

Forecasting & Budgets

Data & Inventory Management

Career Highlights

Produced higher than budgeted sales targets for Restaurant, Lounge and Room Service outlets,

Radisson Hotel Vancouver, BC (4 years running)

Audited and trained current and new franchise owners for 13 locations in BC, Pantry Restaurants and Introduced topics for improving bottom line profits to group of 42 Owners and General Managers,

Pantry Restaurants, BC

General hiring fairs held for new business opening. Hiring from 45 to 120 staff. Implementing training schedules, developed training manuals and making ‘final cut’ decisions

Completed booking for a Shriner’s Retreat Convention which brought the Hotel approximately CAD$100,000 revenue in Rooms and Food and Beverage, Holiday Inn, Chilliwack, BC

Became one of the top 10 sales agents in 1st year Amram’s Distributing, Toronto, ON

Hired as General Manager for an underperforming Restaurant. Within 18 months it was performing so successfully, the owner sold it for a significant profit. Casey’s Restaurant, New Liskeard, ON

Developed new catering service and increased sales by CAD$1.1million/yr, Casey’s Restaurant, North Bay ON.

Professional Experience

Operations Generalist

Administrative & Finance

Developed budgets and reviewed financial transactions to meet short and long-term goals for monthly reporting and P&L statements for outlets of $4.4M up to $10.2M in revenue.

Prepared monthly/daily forecasting based on customer counts, expected business guests and hotel bookings.

Compiled daily cash controls, bank deposits and monitoring of staff cash outs and “floats” for discrepancies.

Created invoices and received payment on account for functions from CAD$50 to $50,000.

Maintained corporate standards for policy, reports and statistics data.

Provided quality customer service which resulted in rebooking of events and future reservations by repeat customers.

Prepared payroll schedules and maintained labour costing for staff.

Qualified in payroll set-up to ensure new employees are added, terminated staff removed and hours are correct so all staff are paid in a timely manner.

Conducted weekly and monthly inventory procedures for ordering supplies for daily use per booked events and budgeted sales.

Data Entry for product costing and usage controls.

Human Resources

Hired, trained and mentored staff for Restaurant, Room Service, Lounge and Banquet Departments in multiple locations.

Conducted performance reviews for staff. Appraise, reward and discipline employees.

Worked with Union staffing through discipline procedures up to and including the Arbitration process.

Continued on Page 2

Professional Experience

Operations Generalist

Business Operations

Researched and purchased new POS system for daily operations when operating system became obsolete. Assisted with new install and training all staff on system for daily restaurant and lounge use.

Produced and starred in training DVD’s for Owners in all restaurants to share with their teams for training on preparation and service of new menu items Pantry Restaurant and Rockwell’s Bar and Grill.

Completed sales of restaurant “party room” and hotel conference and meeting space for private functions including wedding receptions for up to 350 people from ceremony through to guest room blocks.

Monitored and assisted in client selections for room set up, technology needs (A/V) and menus based on budgets and special dietary requests (menus include breaks, meals, receptions).


Created annual marketing plan with advertisements and advertorials for local newspapers and posters or table top menu cards for in house use, to announce weekly and seasonal offerings available.

Designed menu set up and tailored menu selections for personal tastes or function themes for special events.

Designed and created menus for Liquor and Wine Service in Restaurant, Banquets and Lounge area

Developed and created recipe formulas with corporate Head Office team for a new restaurant concept for Rockwell’s Bar & Grill.

Assisted in final design of Kitchens, Restaurants and Bar areas for new design and renovations

Acted as Corporate Chef and created new menu items and recipes for inventive new menu offerings

Designed and set up “Feature--Oaken Bar” as special focus item in Restaurant.

Work History

Assistant Food Beverage Manager, Radisson Hotel Vancouver, Airport, BC

Operations Supervisor, The Pantry, White Rock, BC

Manager, Cheesecake Café, Maple Ridge, BC

Catering Manager, Holiday Inn, Chilliwack, BC

Sales, First Memorial--Division of SCI, Vancouver, BC







Relationships of Marketing, Richmond Review, BC

YES I CAN, Management Training, Radisson Hotel Vancouver Airport, BC

Banquet Manager 101, Holiday Inn, Chilliwack BC

Catering Sales Manager 101, Holiday Inn, Chilliwack BC

Serving It Right, Province of BC

Food Safe Level I, Province of BC

Time Management for Sales Professionals, Amram’s Distributing, Toronto, ON

Effective Communications, Toastmasters, North Bay ON

Double My Productivity, Brian Tracy International, Toronto, ON

Professional Sales Certificate, Dale Carnegie, Kitchener ON

Junior Baking Certificate, Canadore College, North Bay, ON

Red Seal Chef Certificate, North Bay, ON













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