Customer Service Manager
Resume:
Terri Johnson
Albuquerque, NM 87121
**************@*****.***
PROFILE
Obtain a position that will provide me the ability to apply my Registration/Scheduling and insurance experience. Provide me the opportunity to meet and exceed assigned goals and provide exceptional customer service.
EXPERIENCE
Presbyterian Hospital Emergency Room
Registrar II April 2016-January 2018
Obtain/confirm and enter demographics, financial documents, scan insurance cards, and ID for guarantor of minor. Answered and transferred multiple phone lines. Assisted clinical staff with office supplies. Collected copay when necessary. Trained and knowledgeable of Epic computer program system.
Presbyterian Hospital Insurance Verification Team
May 2014-April 2016
Verify insurance for eligibility and benefits using online verification systems. Contacted insurance of the patient for authorization of services for current/future appointments. Followed up with clinics and providers to ensure billing (CPT codes) are correct. Advised patient of copay due at time of service. Collected copays over phone. Discussed financial options to fit their budget.
Lees Lawn & Landscape
Office Work August 2013- May 2014
Answered scheduling line, made appointments for estimates and yard work. Maintained the office calendar, filing and sorting mail. Maintained payroll by collecting, calculating and entering data. Resolved payroll discrepancies. Cut checks to employees. Also cleaned and did minor janitorial work keeping work space clean. UNM Hospital
Registar May 2008-August 2013
Performed registration functions for Radiology Department. Verified Insurance coverage eligibility and benefits. Verified required referrals and prior authorizations for exams/ tests. Answered/transferred multiple phone lines. Collector copays for Radiology procedures. Established and maintained good rapport and effective working relationships with patients, visitors, physicians and other UNM employees. DWG& Associates
Office Work Sept 2006- June 2007
Answered scheduling line, made appointments for estimates and yard work. Maintained the office calendar, filing and sorting mail. Maintained payroll by collecting, calculating and entering data. Resolved payroll discrepancies. Cut checks to employees. Also cleaned and did minor janitorial work keeping work space clean. EDUCATION
Rio Grande High School Diploma 2006
References
Lee’s lawn & Landscape Owner Edward Lee 505-***-**** DWG & Associates Manager Bill Currier 505-***-**** UNM Hospital Manager 505-***-****
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