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Customer Service Representative

Chicago, Illinois, United States
January 11, 2018

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Amanda Clemmons

Chicago, IL ***** - 773-***-****

Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. Authorized to work in the US for any employer


File Clerk

Elite Staffing Inc. - Chicago, IL - September 2016 to May 2017 Sorted documents, scanned documents, copied documents, filed documents also input information into computer. Issued documents to different departments. Sales Associate

Carline Leathers - Chicago, IL - March 2015 to April 2016 Went to different hospitals and set up pop up stores. Handled cash and debit card transactions.

Assisted customers with purchases.


Comcast - Woodridge, IL - February 2014 to March 2015 Answered incoming calls from customers looking to set up new service. Performed customer upgrades, handled minor customer tech. support issues, and handled billing inquiries and payments as needed. Sales Associate

Walmart - Hammond, IN - April 2013 to January 2014 Provided great customer service, ran cash register, stocked merchandise, zoned different areas of the store, and made sure the store was kept clean.

Equipment Technician

Cook Couty Board of Elections - Chicago, IL - October 2012 to April 2013 Made sure voting machines were working properly for voting. Sizing Specialist

Me-Ality - Orland Park, IL - November 2011 to September 2012 Registered customers to enter body scanner, sent customers into body scanner to get results for stores with exact fitting clothing for them.


Allstate Insurance - Chicago, IL - April 2007 to October 2011 Made cold calls to people to get them to get our services. Banquet Server

Carol's Event Staffing - Chicago, IL - March 2006 to December 2006 Went out to different events and served food and beverages. Customer Service Representative

Mobile Storage Group - Chicago, IL - February 2005 to November 2005 Faxed documents, filed documents, provided great customer service over the phone, as well as in person. Handled all customer service issues and complaints pertaining to services and products. Telephone Interviewer

N.O.R.C - Chicago, IL - March 2004 to October 2004 Conducted computer based interview over the phone with high level of accuracy. Followed project specifications, and provided professionalism and courtesy to all respondents. Customer Service Representative/Custodian

Thompson's Cleaning Services - Calumet City, IL - August 2001 to December 2003 Cleaned business,residential, and commercial areas. Handled customer service issues and complaints. EDUCATION

High School Diploma in General Studies

South Shore Community Academy H.S - Chicago, IL

1995 to 1999


Customer Service, Cashier, Microsoft Word, Call Center, Retail Sales

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