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Operations Manager, Audit Manager or Fraud Manager

Pittsburgh, Pennsylvania, 15220, United States
January 11, 2018

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Personnel Management Report Generation Business Acumen Regulatory Compliance

Customer Service and Relations Cross-functional Collaboration

qualifications profile

Detail-oriented and performance-focused professional, equipped with experience in organizational management, auditing, and fraud detection and prevention. Highly skilled at leading diverse groups of people, training staff, and determining and resolving issues. Known for strong work ethic and professional demeanor; capable of prioritizing and accomplishing assigned tasks within deadlines. Articulate communicator; with excellent interpersonal, time management, and multitasking skills. Proficient with Microsoft Office applications, PeopleSoft, and Idea as well as proprietary database software.

Professional Experience

City of Pittsburgh, PA

Fiscal Auditor 2015–Present

Employ keen attention to detail in researching and analyzing trust fund revenue and expenditure data

Perform the identification of sampling expenditures data for analysis as well as testing of revenue and expenditure data

Prepare reports on city programs and work papers for specific audits

Facilitate interviews with department managers and staff as well as special research and investigations for deputy controller

PNC Bank, Pittsburgh, PA (2008–2015)

Supervisor 2011–2015

Provided keen direction to seven direct reports and bank by mail function for five markets

Led staff in accomplishing cashier check requests, guaranteeing accuracy of completed checks

Assumed responsibility in reviewing and approving interest adjustments made on deposit accounts

Interacted with fellow supervisors for the fulfillment of departmental projects

Directed the approval of PeopleSoft general ledger entries produced by team members

Managed the completion of multiple account maintenance requests by service partners

Attended to the cross-training of team members

Administered the collection, tabulation, and maintenance of reporting data on key performance indicator (KPI) for three department sites

Ensured all direct reports were properly trained and in compliance with know your customer (KYC) and anti-money laundering (AML) processes and guidelines

Operations Analyst 2009–2011

Held accountability in processing the following:

Treasury tax and loan (TT&L) payment for Pittsburgh and Kentucky markets;

On-line Data Entry (ODE) and PeopleSoft general ledger entries for both interest and adjustments and TT&L payments;

Account Linking requests for business clients in alignment with policies and procedures; and

Savings bond applications

Conducted research regarding TT&L payments and evaluated the results

Steered efforts in developing and submitting TT&L adjustment requests to Treasury Department while maintaining general ledger accounts for TT&L payments

Applied skills in training counterparts in Cleveland and Chicago regarding TT&L process

Capitalized on industry expertise in calculating and fulfilling interest adjustments on Demand Deposit Accounts (DDA)

Evaluated the daily settlement and PeopleSoft general ledger entries for the reconciliation of general ledger accounts utilized for savings bond purchases

Customer Service Associate 2008–2009

Delivered information to customers regarding their accounts and company products

Took charge of opening new deposit accounts for customers in compliance with KYC procedures

Provided excellent customer service to deal with customer problems and issues

Functioned as control teller, responsible for handling total vault cash

Additional Experience

Rite Aid Pharmacy, Pittsburgh, PA

Assistant Manager 2006–2008

Held responsibility in receiving and verifying incoming orders from distribution center and independent vendors

Oversaw front end staff while assisting pharmacy staff when necessary

Administered the computation and balancing of daily cash receipts as well as investigation of cashier activity

Education and Credentials

Master’s Degree in Business Administration, 2017

Carlow University, Pittsburgh, PA

QPA: 3.83

Master’s Degree in Fraud and Forensics, 2014

Carlow University, Pittsburgh, PA

QPA: 3.948

Bachelor’s Degree in Business, 2012

Point Park University, Pittsburgh, PA

QPA: 4.000

Associate’s Degree in Accounting, 2010

Community College of Allegheny County, Allegheny County, PA

QPA: 3.903

Lean Six Sigma Yellow Belt Certification


Associate Member, Association of Certified Fraud Examiners


Local Community Baseball Association

Assistant Coach (5 Years) and Head Coach (2 Years)

Member of the Executive Board

Commissioner of Baseball

Minority Inspector, District Election Board

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