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Customer Service Human Resources

Colorado Springs, Colorado, United States
January 11, 2018

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Neva Gilbert

Human Resources


*** ****** ****

Colorado Springs, Colorado 80904

Human Resources Objective

To bring my natural desire to work as a team builder along with my experience to develop effective partnerships between management and employees of all levels. I will use developed skills in leading, coaching, and communicating to successfully implement programs that drive business results. As a skilled and experienced Human Resources Manager, I will act as a trusted asset to the management team to problem solve using system initiatives, improving the communication and productivity among all employees. E ducation:

● Associates Deg ree, Huntington University in Business Management

● Work towards my Bachelor’s Degree in Human Resources/related field, Indiana Institute of Technologies

● On the job training including: Ms Word, Excel, and PowerPoint, iCIMS, HRIS, APD, PeopleSoft, Kronos, Interviewing Coaching Skills


September 2009-August-2017- Human Resources Coordinator Dean Foods:

● Used my knowledge and experience of Federal and State employment laws to provide guidance to the management team, to ensure favorable legal outcome of decisions made by the team.

● Developed excellent interpersonal, decision-making and analytical skills t hrough in-house, as well a outside training courses to enhance my development .

● Continually improved ability to build trust, understand business acumens and be an effective Business Partner to Operations Team, through regular teleconference, including informative meetings,training

● Experienced with HRIS systems and ability to translate data to business concepts.

● Planned and organized numerous team building events.

● Developed and implemented Employee Handbook

● Developed and implemented New Hire Bridge Ambassador program to assist new hires with Dean Foods environment, policies,

● Maintained/delivered all disciplinary actions to all employees, including record keeping to comply with regulatory requirements while maintaining a sense of fairness.

● Self-motivated, skilled at multitasking, with excellent written and verbal communication s kills 2005-2009 Human Resource Manager


● Managed all HR functions including interviewing, hiring, manpower planning, employee relations, benefits, Health Care, 401K.

● Training and development, disciplinary consultant, test administration, drug test administration, physical administration, workers comp interface.

● HR metrics, total benefit administration. Provided Sales/Customer Service to floor twice daily (2 hours/day) and on holidays worked the sales floor in big ticket items and at the Customer Service Desk.

● Responsible for PeopleSoft Security System. Covered for all Fort Wayne/Warsaw stores when in need. Attained 100% Training Quotas

Hired, orientated, trained up to 125 Part time employees within two month period (each spring) Attained 98% 401K participation - Awarded certificate for the Region Received store safety award for 2 years running

100% unemployment hearing success

2003-2005 Human Resource Manager

Homier Distributing:

● Managed four HR clerical staff and one payroll employee

● Planned Job Fair and completed hire of 86 skilled employees utilizing job fair w/in 1 week for new tractor assembly plant. Introduced new Policies and Procedures for Road Shows and Local Warehouse.Managed high Level of turnover on the road show. Developed and implemented performance review process for hourly and salary individuals

● Handled 100% of process for a Workers Compensation during roadshow events out of state. Obtained 97% success rate with unemployment hearings. Mentored and trained staff for internal promotions. Tracked and Managed Safety programs on Road Shows

1987-2003 - Human Resource/Trainer/Generalist

United Technologie Electronic Controls (UTEC)

● Employed as a (union) line associate

● Promoted to the GenRad Testing Area,testing electronic boards to meet ISO Standards

● Promoted to SMT position, running, maintaining machines to ensure accuracy of electronic boards

● Applied and accepted a newly created position. (pilot program) Training of soldering electronic classes to all employees.

● Continued to excel with the trainer position, I was promoted to HR Assistance.

● Created, implemented new hire training program for all hourly associates.

● Assisted in Union negotiations between Union United Electrical Workers and United Technologies

● Worked with Union President via employees and Management team to produce United Technologies Union employee handbook .

● I involved myself with the Safety Programs at United Technologies Member of ”Chamber of Commerce”: Huntington Indiana, O'Fallon Illinois,Forklift trainer (2003), First Aid trained, CPR Trained, Member Monthly Safety Meeting “Huntington Parkview Hospital”, Volunteer for events of Huntington County, Habitat for Humanity, Company participation of community events References:

Larry Brown-Plant Manager @ DeanFoods 260-***-**** Chris Durniok- HR Director DeanFoods – Kim Shrock – Pro-Resources – 260-***-****

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