Customer Service Microsoft Office
Resume:
Pamela Nickolas-Simpson
*************@*****.***
Career Objective:
To obtain a position with the City of Vallejo as Housing Assistant I/II related to customer service or administrative support.
Qualifications:
Case Analysis
Medical transcription
Credit & Collections/Cash Handling
Human Resources/Training & Development
Accounts Payable & Receivable/ Inventory Ordering
Data Entry
Medical Terminology
Insurance Underwriting/Insurance claims
Microsoft Office: Word, Excel, and PowerPoint
Excellent Customer Service & Client Support
Education
Heald College, Concord, CA Associate in Applied Science Degree-Medical Office Administration 2014
Professional Experience:
Social Security Administration-Benefits Authorizer April 2015-to 09-16
Processing new claims, analyzing cases for correctness, updating any changes to cases are need, processing death payments, updating auxiliary information processing various types of cases including disability, survivor benefit claims and many others. My job as an Authorizer is to make determinations on how to resolve problematic cases and process them to completion. To process all priority cases such as new claims in a timely manner. This is part of the Federal Government Pathway program.
HSBC Beneficial Finance
August 2005 to March 2009
Senior Account Executive
Provided clients with loan products homeowners,auto, and consumer loans
Customer account resolutions, accounts payable and receivable, monthly audits, contacted clients daily to generate new business via lead data system.
Maintain customer files, handled sensitive client information- reviewed credit reports, document preparation order and reviewed property appraisals.
Phone solicitation, scheduled appointments
Facilitated office meeting and trained with new sales techniques
California State Automobile Association (AAA Insurance) December 1985 to November 2004
Customer Service Specialist
Training and development, Underwriting Services –maintained home and auto policies, rated drivers, reviewed driving records, adjusted policy for accurate premiums, inspections of newly added to vehicles to policies. Updates to policy and procedures manuals,
Claims Services-Assigned all new claims, processed incoming claims related mail, processed claims subrogation payments, transcribed recorded claims statements, filing, prepared total loss packages for salvaged vehicles.
Ordered supplies, employee training, assessments of employee knowledge of area specific to DMV services.
Relevant Medical Qualifications:
Herrick Hospital –Berkeley California 1981-1984 Patient Accounting
Family Doctors Medical Group –Vallejo CA 1978-1981 Registration Clerk, and Appointments
Contact this candidate