MICHELLE D. TILGHMAN

**** *. **** ****** • Philadelphia, PA 19141

267-***-**** • t ac3z4d@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

- Licensed health insurance representative.

- Manage and resolve accounts issues

- Quality and production adherent

- Active listener

PROFESSIONAL EXPERIENCE

Global Solutions Staffing

The Results Company Blue Bell, PA

Health Insurance Agent 09/2016-09/2017

-Explained features and advantages of medical plans for application

-Completed cost/plan analysis to identify the best product for prospect

-Willingly accept and implement feedback to perform sales Reimbursement Technologies Conshohocken, PA

Insurance Verification Representative 01/2015-09/2016

-Provided courteous, state-wide outbound calls to ER patients via automated dialer

-Verified/updated demographic and coverage information

-Forwarded payor information to billing team for processing

-Performed other duties and projects as assigned by supervisor C ontemporary Staffing Solutions B lue Bell, PA

M edicare Enrollment Representative 09/2014-12/2014

-Closed all sales by verifying demographics and plan selection

-Explained and read consent statement and notice of authorization

-Assisted prospect with electronic endorsements

B enco Management LLC. Philadelphia, PA

Energy Operations Manager 11/2012 – 02/2014

-Educate consumers on energy supplier rates and services

-Managed and coached 6-10 representatives in the field Collected forms for processing

-Lead meetings to increase product knowledge and sales strategies Mercy Fitzgerald Hospital Lansdowne, PA

Admissions Clerk 8/2011 – 11/2012

-Wellness clinic triage Organized and upload encounter forms into data base

-Escort patients from admission to hospital units

E DUCATION

The Results Company Blue Bell, PA

Health and Accidental Death Insurance License

Cite Business School Philadelphia, PA

Certificate in medical billing and Word processing Bartram School for Human Services Philadelphia, PA High School Diploma