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Sales Data

Location:
Bhopal, Madhya Pradesh, India
Posted:
January 11, 2018

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Resume:

*+ years of IT experience in analysis, design, administration, development and rollout of applications using Salesforce.com CRM, Force.com platform, Java and J2EE technologies as Developer and Administrator.

Five+ years of Salesforce.com experience in SFA with Sales cloud, Service cloud, Collaboration cloud and Communities.

Experience in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.

Experience working across various SFDC implementations covering Sales Cloud,Service Cloud and Chatter & App-exchange.

Experience in Salesforce responsibilities such as Customization, Security Access, Creating Visualforce pages, Controllers,Apex Classes, and Apex Triggers.

Hands on experience to manage multiple projects and iterations within the CRM application.

Proficiency in administrative tasks like User, Profile and Role creation, Email Services, Approvals, Workflows, Reports, Dashboards, Forecasts, Formula fields, Workflow rules, Validation rules.

Good experience in implementing CRM features like Lead, Account, Campaign, Case management using Web-to-lead, Web-to case, Email-to-case and custom Lead conversion.

Developed custom Reports and Dashboards, developed scheduled dashboards as required Processes to continuously monitor data quality and integrity.

Knowledge in Salesforce.com SFA, Force.com Apex Classes, and Apex triggers, Integration, Visual force, Web Services, Force.com.

Experience with Lightning Experience, Components and Lightning Design Systems with technical background in front-end development using HTML 5, CSS 3, and JavaScript

A skilled problem solver and an efficient team player. Can effectively work in both independent and collaborative, multi-cultural work environments.

Excellent analytical, de-bugging skills and documentation skills.

TECHNICAL SKILLS:

Salesforce.Com Technologies

Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, AJAX Workflow & Approvals, Dashboards, Reports, Custom Objects, Validation Rules, Visualforce (Pages, Components and Controllers), Import Wizard and Data Loader

ETL/ Integration Tools

Force.com Data Loader, Force.com IDE Plug-in, Talend 5.4.1, Talend MDM

Web Technologies/ Tools

HTML, CSS, JavaScript, WSDL, Adobe Photoshop, AJAX, Dream weaver, XML, Visual Studio, MS Project, MS Visio, Rational Rose, SharePoint.

Languages

Apex, C, C++, Java, PL/SQL, VB, UML

Database

Oracle, MS SQL Server, MySQL, MS Access

Operating Systems

Windows Variants, UNIX, LINUX

PROFESSIONAL EXPERIENCE:

Diageo, Norwalk, CT May 2016- Till Now

Salesforce Consultant

Description: The Client needs to consolidate customer information companywide and streamline processes. SFDC was integrated with different applications and was used to manage CRM solution to integrate sales, marketing, and support, while scaling to the company's rapid growth.

Responsibilities:

Documented and shared the requirements with other Salesforce.com consultants for further implementation.

Closely worked with Salesforce.com consultants while implementing the solutions for the needs of organization.

Worked with Solution Architecture and product teams to identify and define the business needs and find the solutions to fulfill business requirements.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upset, export operations on millions of records.

Worked on marketing campaign that focused on merging sales, marketing, and customer service and support databases within Salesforce platform.

Customized tabs for among different business users groups and business centers.

Created various profiles and configured the permissions based on the organizational hierarchy requirements.

Created the workflows for automated case routing, entitlement managements, alerts and other processes.

Supported in developing Apex Classes& Triggers and linked them to manage the workflows developed in the system.

Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts,Components, Visualforce Pages to suit to the needs of the application.

Developed various Custom Reports and deployed them for different business user levels.

Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.

Provided the training to the internal business users to use the application and develop their own custom reports.

Supported the data migration activities for migrating the data from various business centers and business center users with the support of Salesforce.com.

Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Used SOQL&SOSL for data manipulation needs of the application using platform database objects.

Extensively involved in Data Migration from three legacy systems to Salesforce.

Developed Cast Iron orchestrations that are used to synchronize data between Salesforce.com and web service endpoints.

Administrated and monitored the company’s Salesforce CRM application using Business Process Management especially workflow management.

Responsible for Unit testing and performance testing of SFDC API/Web Service.

Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.

Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Salesforce and configured various Reports and for different user profiles based on the need in the organization.

Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them and to share insight across the company.

Used Informatica on Demand to automate bulk data loading.

Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visualforce, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Page layout, custom links, Roles, Cast Iron, Data Loader, Data Migration, Dashboard, Informatica, Oracle, Windows.

Hibu, King of Prussia, PAApril 14–May 2016

Salesforce.com developer/Admin

Responsibilities: Actively involved with developers, involved in enhancement of business modules using Standard and Custom Objects, formula logic, APEX classes, Triggers, Test Methods and writing SOSL and SOQL queries.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Worked on enhancements to SFDC application required by business users from time to time.

Designed and developed Apex triggers, Apexclasses, custom objects, custom layouts, workflows, approval processes, tasks, email alerts, and record types in Salesforce.com.

Worked on Salesforce implementations from inception to delivery.

Hands on experience on Roles, Profiles, Security and Sharing settings.

Developed and tested SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.

Involved in Accounts & Opportunities and the VisualforceControllers. Actively participated in the design and development of custom Visualforce search pages.

Well versed with the process of detailed analysis of business and technical requirements and designed the solution by customizing various objects of Salesforce and using other Platform based technologies like Visualforce, Force.com and Web Services.

Designed Apex Classes, Controller Classes and Apex Test Classes for various functional needs in the application.

Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.

Worked in Salesforce.comCustomization, Creation and maintenance of Record Types, Page Layouts, Objects, Tabs, and Fields.

Created many Email Templates and Mail MergeTemplates and was involved in doing the mail merge for different standard and custom objects.

Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Worked on Sales Cloud, Service Cloud and Apex Programming On Force.com Platform.

Used Cast Iron integration tool for synchronizing master list of customers such as leads,accounts, opportunities and forecasts. It is used for data configuration.

Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Created custom buttons and links on Account and Relationship Group object for generating auto Reports.

Created business processes, best practices, standards, templates and operating procedures to optimize IT project development.

Worked closely with UAT team and SIT team in clarifying and resolving any issues while implementing projects.

Environment: Salesforce.com, Force.com Explorer, Apex Triggers, Visualforce Pages & Apex Controllers, Sales Cloud, Service Cloud, Cast Iron, Data Migration, Data Loader, Siebel, Eclipse IDE, Custom Objects, Custom Tabs.

Press Ganey – Chicago, ILMarch 2013- April 2014

Salesforce developer

For nearly 30 years, Press Ganey's mission has been to support health care providers in understanding and improving the entire patient experience. As a strategic business partner to more than 20,000 health care organizations, Press Ganey leads the industry in helping clients transform the patient experience and to create continuous, sustainable improvement.

Responsibilities:

Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.

Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.

Participated in requirements Gathering and definition of Entity Relationship diagrams.

Worked on configuring and customizing Service/Sales clouds.

Customized sales cloud around price books, quotes and custom orders object.

Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.

Built Visual Force Pages, Controllers, Visualforce Components, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.

Wrote several visual force pages for users to create on demand reports not available with native Salesforce functionality; using scheduled apex, user selected visual force pages are emailed as Excel files

Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Handled integrations with backend systems like iSeries and ERP systems.

Customized the entire Salesforce.com applications to incorporate the business requirements, which involved creating Web Forms and processing the data in SFDC with the usage of Web services API.

Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Implemented Batch Apex, Future methods and Schedule Apex

Used sandboxes for testing and migrating code between environments

Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com code.

Supported Production deployments, User Rollouts and quick fixes.

Environment:

Salesforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Eclipse IDE, JavaScript, Controllers, Sharing Rules, Workflows, Email Updates, Web Services API

Cognizant Technology Solutions, Connecticut Aug 2012- March 2013

Salesforce Developer

Cognizant Technology Solutions is the implementation partner for Cushman& Wakefield. Cushman & Wakefield is a large commercial real estate firm, we implemented Sales and Marketing apps for the client using Sales cloud.

Responsibilities:

Worked in a large team, on new enhancements into tools and speaking with Business partners and designing solutions.

Agile Development Methodology was followed for the implementation.

Developed Apex classes, Apex Triggers for various functional needs in the application.

Created Test Classes and used SOQL queries based upon the requirements.

Created workflow rules, validation rules and assignment rules. Configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Used Process builder for record creation as well as record updates.

Design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.

Implemented REST based web services for fetching the data.

Implemented web to lead and email to task functionalities.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Customized page layouts for Lead, Opportunity, Account, Contact objects depending upon user roles and groups.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Creating an apex scheduler class which will schedule the batch Apex class.

Ability to overcome the governor limit.

Responsible for creating the Test Methods to provide maximum coverage to the triggers and other Controller classes.

Involved in SFDC application support for end users.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Worked in onsite/offshore model with the client.

Environment:

Salesforce.com platform, Visualforce pages, Apex triggers, Apex classes, SOQL, Data Loader, REST, Data Management, Validation Rules, Workflow Rules, and Relationships

Mercedes-Benz USA, LLCJuly 2010- Aug 2012

Java Developer, NJ, USA

Responsibilities:

Part of the core agile team in developing the application in Agile Development Methodology.

Developed all the services by following a full flown Test Driven Development.

Interacting with the system analysts, business users for design & requirement clarifications.

Designed front end pages using Jsp, HTML, Angular JS, JQuery, JavaScript, Css and Ajax calls to get the required data from backend.

Designed and developed this application using Spring MVC.

Spring Framework IOC (Inversion of Control) design pattern is used to have relationships between application components.

Developed the DAO layer for the application using Hibernate and JDBC.

Implemented Restful web services with JAX-RS (Jersey).

Used JMS (Java Message Service) to send, receive and read messages in the application.

Used Junit for testing.

Used databases like Oracle 10g, DB2 and wrote complex SQL statements, PL/SQL Procedures, Cursors to retrieve data from DB.

Mentor and coach development team on implementing business requirements.

Interacting with the offshore team to assist them in the development and help them understand the

requirements and performed code reviews.

Used extensively Eclipse and RAD in development and debugging the application.

Used maven as a project build, dependency and management tool.

Used SVN and Git repositories for version control.

Skills Used:

Java (jdk1.6), Jsp, Servlets, Spring, Hibernate, Struts, JDBC, JMS, JavaScript, JQuery, Angular, Gson, Tomcat, WebSphere, Oracle, IBM DB2, Eclipse, IBM RAD, log4j, Junit, Selenium, Git, SVN, Ant, Maven, JAX-RS(jersey), SOAPUI, SQL Developer, Squirrel, Toad, WebSphere MQ.

Global Union bank, Bangalore, IndiaAug 2009- July 2010

ETL Developer

Responsibilities:

The system provides online banking to its customers like money withdrawal, fund transfers between accounts and loans etc. The system aims at integrating data scattered in many legacy systems and presenting a centralized data warehouse interface

Responsibilities:

Involved in the product performance Turing right from the inception to installation on production servers.

Installation and configuration of MySQL database servers.

Backup / Restore of databases.

Involved in 64 bit environment compatibility verification

The job requirements included installation of the product right from the OS to the product including Apache, Tomcat, and Databases.

Was involved in smoke testing, integration testing, load tests, performance testing, writing and executing test cases, and preparing bug reports.

Environment: Informatica 7.1.4, Oracle, MS SQL, UNIX, Windows XP, TOAD



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