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Active Directory Support

Citrus Heights, California, 95621, United States
January 11, 2018

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Jeffrey T. Waymire

(916) ***-****

Career Summary

Extensive background in Business Analysis focused on Business Reporting, Data Mining, and Process Documentation. Diverse Technical Background in Troubleshooting, Computer Operations, Service Desk, Customer Relations, and System Maintenance. Comprehensive 20-year history with leading technologies, including multi-disciplinary experience in:

Business Objects

Microsoft Office 2010

Windows Scripting

Advanced Microsoft Excel



Microsoft Sharepoint 2007/2013

Lifecycle Development

Professional Experience

Business Analyst Hewlett Packard Enterprise Contract January 2017-May 2017

Business Analysis for divestiture, acquisitions, mergers, outsourcing, and other partners within HPE. Creating and processing reports from Sharepoint and Access for higher management team within the Divestiture and Sales Departments.

Creating Reports in Excel for revenue metrics in the software divestiture process

Documenting the process in creating the reporting procedures and planning for Disaster Recovery

Subject matter expert in reporting procedures

Maintaining and tracking historical trends of the reporting process

Senior Business Analyst PG&E Full-Time March 2012-September 2016

Business Analysis for Gas Support Clients and other Business Partners within PG&E. Creating and processing Business Objects Reporting. Interpreting Reports for higher Management. Worked closely with Supervisors and Middle Management in interpreting reports.

Data Analysis, Change Controls, Data Mining, and Documenting Procedures for potential Disaster Recovery (ISO 22301, ISO 27000 and ISO 31000)

Creating reports in Business Objects

GAP Analysis and Forecasting

Explanation to Field Service Management and Staff for Reports and Terminology

Documentation of various processes

Optimization and Project Status Reporting for Management

Engaging Field Service Management to gather report requirements or business rules

Archiving historical data for reporting purposes

Downloading Business Object Reports into functional Excel Spreadsheets for Vlookups or Pivot Tables

Creating and Managing multiple Sharepoint Sites in Field Services, Gas Operations, and various other departments

Responsible for multiple audit creation Time Adjustment Audits

SMS Manager/Network Analyst PG&E Full-Time February 2006-March 2012

Includes SMS Client-side support. Refreshing and reinstalling SMS Advanced Clients on PCs. SMS and WMI troubleshooting issues with client workstations. Provided second tier support for Network in Active Directory, Exchange, and File Security Permissions. Worked in the field with PC Client Support Team.

Change Requests for Systems, Applications, and Upgrades. Responsible for documentation and implementation of the Product.

Remote Access Support including Webmail, Citrix, and VPN.

Optimization and Project Status Reporting for Project Managers

Implemented SMS for utilizing reports for daily maintenance activities on various systems. Collected data on networked systems for scheduling patches on client machines.

Administration of all company RSA SecureIDs, Pins, and token creation

Active Directory Security Group and Individual Access Management

Troubleshooting of PCs, Applications, Network Access, and Laptops such as GD8000s

2nd and 3rd Tier Incoming and outgoing clientele technical phone support

Personal hands-on Deskside Technical Support Assistance

SMC Remedy Ticketing Support System

Company-wide System Down Status Reporting Emails

Project Management experience in assistance with Project budgeting. Includes working with PPMC, SAP, and Microsoft Project to focus on balancing and maintaining budgets on various projects. Optimization and Project Status Reporting for Project Managers.

Various Contractual Positions Contract June 2001 – February 2006

Desktop and Laptop hardware upgrades (Digi Corporation, FTB, DHS State of California, AAA)

Multiple In-house Application Support (Digi, DHS State of California, Continental Tire)

Microsoft Outlook /Exchange Support (AAA)

Performed system administration functions on HP-UX (UNIX) and other HP Legacy Systems. Provided 24/7 on call support for the datacenter as a Lead Operator/Supervisor Role (Continental Tire)

Utilized and implemented Tivoli Maestro Job Scheduler for scheduling daily activities (Continental Tire)

Responsible for training, guidance, and scheduling of shifts for 5 computer operators (Continental Tire)

Software Engineer I/Computer Operations – Humana Full-Time November 1998 – May 2001

Programmed in COBOL (3rd Generation Language) and UNIFACE (4TH Generation Language) for various Managed Health Care Systems such as claims and adjudication.

All phases of the SDLC with clients covered from Specification and Requirements to Retirement

Involved working in the Datacenter for various Operator Functions such as File Restores, Backups, and Print jobs

Y2K Migration


Bachelor of Business Administration, Management Information Systems

University of Cincinnati, OH

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