Administrative Services Manager / Production Supervisor

Donna Lee Bott

Salt Lake City, Utah *********@*****.*** 801-***-****

Dedicated, reliable administrative services professional with over ten years of management and auditing skills resulting in improved processes, accuracy and tracking methods. Strong work ethic, positive attitude, and energetic in professional and personal life. Methodical and analytic, and enjoy creating solutions that solve problems. Hands-on, versatile leader with track record of building successful teams that perform accurately and on-time, focusing on engagement and satisfaction.

SKILLS SUMMARY

Management and Supervisory Human Resource Functions Training Expertise

Budget Planning and Tracking Disciplinary Action and Resolution Customer Service

Analytic and Problem Solving Interpersonal Communications Prioritization Skills

Flow Charts Highly Organized Time Management

QUALIFICATIONS

Proficient in Microsoft Office applications.

Highly organized, accurate and analytic in work and performance.

Proactive in evaluating processes to identify discrepancies or deficiencies, and made recommendations to improve accuracy, efficiency and productivity.

Created a master worksheet for processing individual orders of multiple clients that identified client contractual obligations, reporting and/or notification methods and timelines.

Created a tracking worksheet to ensure all steps in the formal dispute process were completed accurately and on-time based on Fair Credit Reporting Act standards.

Queried database and created reports to identify deficiencies in processing or data entry errors that could be corrected or resolved prior to formal audit review or release to customers.

Developed and presented training materials for processors, customer service and sales teams.

Created document processing steps with detailed explanations to ensure consistent processing and results, and to enhance knowledge of processors and client services staff.

Supported managerial teams and projects in hospital and corporate settings.

Supervised individuals and teams conducting credentialing and quality assurance tasks.

Trained and mentored using ‘hands-on’ technique and continued, active involvement.

Developed training materials for processors, customer service and sales teams.

Created work flows to ensure consistent processing steps were followed.

Created document processing steps with detailed explanations to ensure consistent processing and results by members of the processing and quality assurance teams.

Involved with confidential issues applicable to an individual’s history, behavior, civil and criminal records, etc. progressing from internal review, monitoring plans and resolution.

Ability to work well as a team member in a productive environment.

PROFESSIONAL EXPERIENCE

Quality Assurance Supervisor / Credentialing Manager 4-28-2014 to 7-28-2017

Verisys Corporation / Credentials Verification Organization South Jordan, Utah

Audit Delegation Manager / Credentialing Specialist 8-15-2006 to 4-18-2014

University of Utah; Medical Staff Services and UUMG Salt Lake City, Utah

Credentialing Manager / Medical Staff Coordinator 5-11-1998 to 5-8-2006

Intermountain Healthcare at Cottonwood Hospital and TOSH Murray, Utah

Co-Manager of Urgent Care Center 3-1-1997 to 11-1-1997

MedAmerica of California Salt Lake City, Utah

Coordinator / Emergency Department 12-23-1994 to 6-30-1997

FHP Hospital & Utah Emergency Physicians Salt Lake City, Utah

Implementation Support Specialist / Quality Services Analyst 3-15-1987 to 10-30-1994

GTE – Health Systems Incorporated Salt Lake City, Utah

EDUCATION

B.S., Business Administration

University of Phoenix, Murray, Utah

A.S., Business Management/Legal Secretarial and Executive Assistant

Utah Technical College / Utah Valley University, Orem, Utah

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