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Customer Service Technician

Minneapolis, Minnesota, United States
January 11, 2018

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Marque Wallace

**** ********* ****** ***** #***

Minneapolis, Minnesota 55404


SUMMARY: IT Professional with over seven years of experience providing programming, application

development, network security, Lab Work Software, help desk administration

and both computer repair and network maintenance.

Qualification Highlights

Proficient in: Microsoft Visual C++, Basic, Java, and SQL Server

Motherboard diagnoses and repairs 3 years Soldering and Power Supply testing

Ohm Meter testing and Oscilloscope reading

Quick thinking and resourceful in troubleshooting user issues and resolving situations in a

thorough, yet speedy manner


PC Technician Wells Fargo Retail Ban 11/7/17- 12/10/17

Install new pc equipment for Employees

Ability to install hardware, software.

Deploying computer related equipment.

Trouble shooting hardware & software.

Printer Technician

Advantage Technical Resources Fairview Hospital 9/1/2017- 9/8/2017

Replace Old printers with ne printers

Print out I.P Address and Network Address.

Document printers that were replaced.

Deploying computer related equipment

Printer Techncian

ZenTech Consulting – Xerox – Honeywell (Oct 2016-June 2017)

Deliver paper to printer stations

Clear paper jams.

Replace toner cartridges, waste bottles and imaging unit etc…

Work in mail room and deliver mail.

Work as customer service in supply room.

Printer Techncian

Modis S.E. Minneapolis MN. Fairveiw Hospital (May 2016 – June 2016

Fill printer station with paper for printers.

Clear any paper jams.

Replace ink cartridges ant toner cartridges.

Report any printer problems.

Azule Staffing Military Reintegration -Thomson Reuters (November 2015-December 2015)

Temp assignment Bindery of lawyer books for colleges and universities

TCT -Student Transportation Eagan, MN (March 2015-October2015)

Responsible for picking up students, and returning students home safely

Attended school Summer of 2014 till January 2015 - Left due to financial cost

Business Management course Phoenix University, St. Louis Park, MN

Computer Technician

The Go2IT Group, Westlake, Ohio (December 2012 - December 2013)

Install computer work stations through IBM Affiliate group.

Arrange work station to customers work order, and uninstall work stations to prepare for move

Document work order for all hardware and Items used by user.

Printer Technician

Quality Laser, Inc., Minneapolis, Minnesota (September 2006 - Dec 2011)

Diagnosed printers and scanners for repair and designed and developed quality printers

Developed and tested new reporting system using Visual Basic

Performed modifications on existing software

Documented customer information onto database, printed warranty invoices for customers, and provided excellent customer service

Exchanged non-working parts and ordered replacements

Bio-Metric Scanner Technician

Identix, Inc., Minnetonka, Minnesota (June 2002 - January 2006)

Developed, modified, and tested new inventory management system and order processing system using C++

Assembled electrical systems and support structures to install components Substituted assembly wires and casings using rivets, bolts, SMT Soldering and micro welding equipment

Read and interpreted schematic drawings, diagrams, blueprints, work orders, and reports in order to determine material requirements and circuit board repair

Diagnosed the 600 series, 5000, and 5100 fingerprint bio-metric scanners

Refurbished Computer Technician

System Design and Advantage, Bloomington, Minnesota (November 1999 -. January 2002)

Provided object-oriented design, programming, and implementation support to the customer billing system

Prepared test plans, data, and user documentation for customer billing system

Directed analysis of hardware diagnostics and reported inventory in software program •

Assisting lab technicians with Lab Work Software

Resolved hardware issues with fault-tolerant hard drives

Configuration Technician

Tek Systems, Minneapolis, Minnesota (October 1997 - June 1999)

Analyzed diagnostics accurately

Inventoried new computers, and tracked incoming and outgoing inventory in Excel spreadsheets

Configured various microcomputers

Worked for 3M Corporation and Imation

EDUCATIONAssociates of Arts Degree Electronic Computer Technician-

Minneapolis Community and Technical College Minneapolis, Minnesota

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