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Customer Service Manager

Location:
Vancouver, British Columbia, Canada
Salary:
55,000- 65,000
Posted:
January 11, 2018

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Resume:

PROFILE

Customer Service and Sales Manager with *0 years of varied experience.

Recognized for:

• Leading and developing highly effective sales and service teams

• Driving sales through excellent customer service and building customer loyalty

• Strategic and operational planning, budgeting and expense control EXPERIENCE

Center Manager

October 2015 – October 3, 2017

FedEx Office

Leadership of the Richmond shipping and business print center.

• Commended for exceeding sales targets

• Provided consistent and positive customer experience to achieve NPS scores

• Trained and engaged team members to execute production, shipping and retail processes

Sales Operation Manager

February 2014 – August 2015

The TJX Companies Inc., - Winners HomeSense

Responsible for people and operational management for this dual store with a sales volume of over $28 million and a staff team of over 90 employees.

• Store performance on track to exceed annual targets Sales Manager

June 1980- October 2012

Sears Canada

2008 – 2012 Men’s departments, Furniture, Children’s Wear, Bed and Bath and Electronics. Selected Accomplishments:

• Successfully managed retail sales team to achieve over $12 million in sales

• Built a highly engaged team of 35 associates and 8 commission staff focused on achieving high levels of customer satisfaction

• Increased individual and unit productivity through the implementation of a monthly evaluation and coaching process

Inventory and Productivity Manager

2007-2008 Pacific Centre Store (Robson Street). Managed a team of 8, responsible for entire inventory for a $45 million store, ran inventories, controlled losses and achieved YTD improvements.

Store Manager

2006-2007 Brentwood store location sales volume $24,000,000. Leader of 176 associates, with 6 managers reporting. Implemented company processes, coached managers on leadership and team building skills.

Brad

McFarlane

AREAS OF EXPERTISE

• Leadership

• Employee Engagement

• Customer Services

• Sales

PERSONAL SKILLS

• Hardworking

• Dedicated

• Loyal

• Reliable

• Cooperative

• Professional

• Calm

REFERENCES

Excellent references available on

request

CONTACT

310-1515 West 2nd Avenue

Vancouver BC V6J 5C5

ac3z03@r.postjobfree.com

Cell: 604-***-****

Home: 604-***-****

Page 2

Associate Sales Manager

2000-2005 Appliance department and all hard-line departments, dealt with installation and delivery issues, solved complex customer issues. Drove sales increase and customer service standard, recognized nationally for excellence in service standards.

Educator and Trainer

1998 - 2000 Burnaby Metrotown store location. Responsible for the training of all new store associates and the lead staff, trained staff on processes and techniques of selling and service.

Sales Associate to Team Lead

Prior to 1998 progressed from Sales Associate to Team Lead through various departments including automotive parts and service, hardware, paint, merchandising, and lawn and garden.

Seasonal Instructor

2006 -1994 University of British Columbia, Vancouver campus, Sessional Course Instructor: School of Human Kinetics, lecture and lab component. Instructor of course: “Team Sports Analysis”. Utilized Team Handball as a model to teach education students how to build effective team dynamics. EDUCATION

Graduated 1986

Simon Fraser University

Bachelor of Arts, major in Human Kinetics and Physical Geography ADDITIONAL TRAINING

• Level 2 First Aid Certification 2000-2008

• Communication and Cognitive Thinking: SFU Management Program 2009

• Sears Management Training Programs:

• Leading with Respect, Code of Ethics, Welcoming Customers with Disabilities

• Managing Change, Conflict Resolution

• Privacy Compliance 2010, Introduction to Marketing Compliance

• Health and Safety: hazard Assessment, Incident Investigation, Workplace Inspections, WHIMS

VOLUNTEER

• 2013 to August 2017 Board Member, Vice President at False Creek Community Centre

• 2012 Student program advisor, City University of New York

• 2012 Winter Olympics, Hockey place

• 1980-2006 Coach, Organizer, Player of British Columbia Team Handball Federation

Brad

McFarlane

REFERENCES

Excellent references available

on request

CONTACT

310-1515 West 2nd Avenue

Vancouver BC V6J 5C5

ac3z03@r.postjobfree.com

Cell: 604-***-****

Home: 604-***-****



Contact this candidate