Customer Service Manager

Location:

Beaverton, OR, 97005

Salary:

Posted:

January 09, 2018

Contact this candidate

Resume:

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

MELODY

SYPHUS

**** ********* **** ******, *********, OR 97123 (C) 503-***-**** *********@*****.*** Highly proactive leader with 10 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management, front and back-of-the-house operations, medical terminology, and HIPPA compliant . Flexible, results-oriented, offering focused leadership and operations knowledge to drive profitability. Excellent interpersonal skills, with the ability to build rapport and develop regular clientele. I traveled abroad between September 2013-September 2014. During my year abroad, I had the privilege of experiencing a new culture through work and travel. Natural leader

Strong work ethic

Passion for customer satisfaction

Service-oriented

Staff scheduling

Business operations expertise

AUGUST 2016-JANUARY 2018

Patient Care Coordinator Lead RestorePDX Beaverton, OR Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.

Organized the department in accordance with administrative guidelines in order to provide specified services to meet the legal, organizational and medical staff guidelines. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.

Interpreted and communicated new or revised policies to staff. Strategically planned methods to achieve operational goals and targets. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.

Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.

Routinely collaborated with department managers to correct problems and improve services.

Established standards for selection, promotion and termination of staff. Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.

Assigned employee areas, scheduled staff breaks and authorized overtime. Identified process improvements in the day-to-day functioning of the department. Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.

Established staff schedules and assignments based on facility needs and equipment availability.

Maintained good communication between department heads, and medical staff. Follows HIPAA guidelines and Variety Care Privacy policy and procedure. Experience with ShoreTel multi-line phone system

Social Coordinator – birthdays, anniversaries, special functions JANUARY 2016-NOVEMBER 2017

Bartender Embassy Suites by Hilton Portland Hillsboro, Oregon Hillsboro, OR Greeted guests in a timely and professional manner. Waited on multiple customers at the bar and throughout the bar area. Received beverage orders from wait staff and delivered beverages to guests. Maintained full knowledge of beverage lists and promotions. Enthusiastically and appealingly described food and drink specials to guests. Carefully followed safety and sanitation policies handling food and beverages. Poured drinks using standard pour according to specifications. Set up glassware and liquor prior to events.

Ensured liquor was secured at the end of shifts.

Processed orders on a computerized Point of Sale system. Upheld strict cash handling procedures.

Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.

Verified that guests at the bar were of legal age. Adhered to state laws regarding alcoholic beverage service. Notified management of ordering needs (liquor, beer, wine, paper goods, etc.). Closed out cash register and prepared cashier report. Served each guest courteously, quickly and efficiently. 10 years customer service experience.

APRIL 2016-OCTOBER 2016

Receptionist Front Desk Clerk FIT Academy Portland, OR Greeted customers and visitors in-person and via telephone calls. Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.

Corresponded with clients through email, telephone or postal mail. Aggregated and prepared documentation and reports for office meetings, distribution, and filing.

Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping. APRIL 2015-MARCH 2016

Dining Room Server Portland Marriott Downtown Waterfront Portland, OR Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Displayed enthusiasm and knowledge about the restaurant's menu and products. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Quickly recorded transactions in MICROS system to deliver prompt service. Developed and maintained positive working relationships with others to reach business goals.

Immediately reported accidents, injuries or unsafe work conditions to manager. Promoted to Lead in August 2015

Daily/weekly ordering for the restaurant

OCTOBER 2014-JULY 2015

Assistant Food Beverage Manager Hilton Portland Downtown Portland, OR Carefully interviewed, selected, trained and supervised staff. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Interacted positively with customers while promoting hotel facilities and services. Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Correctly calculated inventory and ordered appropriate supplies. Strategically developed effective marketing plans to increase sales and profits while managing costs.

Actively participated in ongoing customer service programs to build sales and rapport in the community.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Led and directed team members on effective methods, operations and procedures. Prepared for and executed new menu implementations. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

MARCH 2013-SEPTEMBER 2013

Host Restaurant Manager Rock Bottom Portland, OR Carefully interviewed, selected, trained and supervised staff. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Interacted positively with customers while promoting hotel facilities and services. Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.

Correctly calculated inventory and ordered appropriate supplies. Strategically developed effective marketing plans to increase sales and profits while managing costs.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

JUNE 2008-MARCH 2013

EDUCATION

Restaurant General Manager Noodles and Company Beaverton, OR Carefully interviewed, selected, trained and supervised staff. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Interacted positively with customers while promoting hotel facilities and services. Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.

Correctly calculated inventory and ordered appropriate supplies. Strategically developed effective marketing plans to increase sales and profits while managing costs.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Actively participated in ongoing customer service programs to build sales and rapport in the community.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Led and directed team members on effective methods, operations and procedures. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.

Created fun team building activities to engage staff in up-selling to meet revenue targets.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

2020

Bachelor of Arts: Social Work

Portland Community College Rock Creek, Portland, OR 2010

Certificate in Baking and Pastry: Baking and Pastry Oregon Culinary Institute, Portland, OR

2008

High School Diploma:

REFERENCES

Aloha High School, Aloha, OR

Mary Dorogh