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Customer Service and HR Specialist (new to Ann Arbor)

Ann Arbor, Michigan, United States
January 09, 2018

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Ryan Mauritz

**** ***** ****

Ann Arbor, MI 48105



Upper Iowa University, Fayette, IA

Master of Business Administration, Human Resources, August 2017

Iowa State University, Ames, IA

Bachelor of Science, Marketing, July 2012

Cochise College, Sierra Vista, AZ

Associate of Applied Science – with honors, Intelligence Operations, May 2010


Randstad Staffing Services West Des Moines, IA

HR Coordinator/Recruiter February 2017 – August 2017

Source, qualify, and interview quality candidates for the Preferred Accounts branch, specializing in finance and customer service candidates.

Work with sales and account managers to maintain relationships with key client leaders and managers by providing candidates based on specific skills and experience requirements.

Complete and audit talent records and weekly payroll for branch managed assets in addition to verifying I-9 statuses to ensure accuracy and legal compliance.

Coach and mentor prospective talent to improve interviewing skills and help with resume building and career coaching.

United Suppliers Ames, IA

Owner Support Associate July 2016 – October 2016

Responsible for accurate maintenance and reconciliation of Purchase contracts of owned and optioned inventory stored throughout the United States.

Processed invoices for purchased product, freight, storage, and accrued interest for over 50 branch locations.

Entered purchase order, sales orders, and inventory information into supply chain software; created and generated computer reports for customers, suppliers, and management. Communicated same to customers, suppliers, and others within the Business Unit.

Provided effective tracking and status reporting to management, other employees, customers, and suppliers.

Workiva Ames, IA

Customer Success Expert April 2015 – June 2016

Provided direct customer support via telephone and email by establishing a trusted/strategic advisor relationship with clients and drove continued value of our products and services.

Prepared customer financial and regulatory reports for submission to the U.S. Securities and Exchange Commission by functioning as an extension of customers’ financial teams.

Worked with clients to establish key performance indicators and aided the customer in achieving their goals.

Used problem-solving techniques and critical thinking skills to design innovative solutions to common customer issues.

Genesis III, Inc. Prophetstown, IL

Sales and Marketing July 2013 – April 2015

Outside sales and customer service representative for specialized and custom machinery parts with accounts in Canada, the US, and Latin America, managing accounts with over $800,000 worth of annual sales.

Worked with manufacturing supervisor to set prioritization of custom projects and synch production schedule with customer requirements. Monitored production schedule to keep the customer informed of potential delays and create solutions to fit customer’s needs when necessary.

Responsible for assisting web programmer with creating new web and marketing materials to drive sales, released June 2014 (

Developed and maintained company strategy while taking into account market behavior and competitive trends.

United States Army Various locations

Non-Commissioned Officer, Staff Sergeant December 1999 – January 2014

Specialized in Human Intelligence (HUMINT), a combination of information gathering, public relations and tactical coordination with local populations and public officials through direct and personal interaction to build trust and confidence with U.S. forces. Employed these skills in missions to Egypt, Iraq, Afghanistan, and Botswana with service on Active Duty and in the National Guard.

Certified Senior-level instructor for Army Training Doctrine and Command (TRADOC) with advanced training for teaching in large and small group settings as well as curriculum review and development.

Primary instructor for the following military courses in public speaking, interpersonal relations, and professional writing. All courses regionally and nationally college-accredited through Cochise College.

o Intro to Information Security (CIS 120) 3 credit hours

o Analytical Process & Products (MIO 104) 3 credit hours

o Interrogation Operations (MIO 105) 3 credit hours

o Reporting Intel Data (MIO 114) 3 credit hours

o Briefing Skills (MIO 115) 1 credit hour

o Collection Operations (MIO 201) 3 credit hours

o Interview Techniques (MIO 204) 3 credit hours


Danielle Wood

Branch Market Manager, Randstad Staffing Services

Telephone: 515-***-****

Carly Roessler

Senior Customer Success Expert, Workiva

Telephone: 515-***-****

Brian McGarry

Major, United States Army

ARNG-G2 Training and Readiness Branch Chief

Telephone: 703-***-****

Javier Arreguin

Plant Manager, GENESIS III, Inc.

Telephone: 815-***-****

Adam Brimeyer

General Manager, DG’s Taphouse

Telephone: 563-***-****

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