Service Representative Customer
Resume:
Objective
Utilize my skills in order to provide quality service and support in a variety of management areas.
Skills & Abilities
Excellent Communication (written, verbal)
Superb Time Management
Goal Oriented
Ability to be flexible and plan for any surprises that occur
Willingness to Learn
Excellent computer knowledge (MS Office Suite; Email; Credit Card Processing services – Authorize.net and Cybersource)
Experience
Exhibitor service representative – hargrove, Inc.
2001 – 2008
●Communicate with exhibitors via phone, fax, and emails in regards to show deadlines, orders, payment, and exhibitor questions.
●Process exhibitor orders.
●Set up shows including: file folders, order utilities, mark floor plans, input and check price list and input exhibitors list.
●Maintain show checklist deadlines.
●Audit exhibitor files and follow up on discrepancies found.
●Daily balancing of credit card payments.
●Update the show board weekly.
●Mail exhibitor’s information kits as needed.
●Maintain cleanliness of office by packing up old files when needed.
●Close shows - final collections, process credit card payments, mail and file final invoice.
●Work on collections and credit card disputes for exhibitor service.
Exhibitor service manager – hargrove, Inc.
2008 – April 2016
●Plan the daily workload in the Exhibitor Service office.
●Monitor all customer communication channels (phones, email, and web chat) to ensure quality communication and adequate office staffing.
●Verify timely completion of all show deadlines.
●Develop procedures and best practices for Exhibitor Service representative staff.
●Coordinate the schedule for pre and post show audits.
●Arrange for part time help as needed to complete audits and deadlines.
●Work with the accounting department to ensure collections, credits and payments are properly recorded in both the Exhibitor Services and Accounting departments.
●Communicate with credit card processing services (Authorize.Net and Cybersource) to ensure daily balancing.
●Order supplies and services for the office and show site use.
●Process credit card refunds, adjustments and chargebacks.
●Resolve customer disputes and complaints.
●Trained new hires in the exhibitor service department about tradeshows (procedures for before, during and after the school; company computer systems, communication with exhibitors and other staff)
●Trained current employees on new procedures and company computer systems
Customer service representative – Brede
April 2016 - Present
●Communicate with exhibitors via phone, fax, and emails in regards to show deadlines, orders, payment, and exhibitor questions.
●Process exhibitor orders.
●Set up shows including: file folders, input and check price list and input exhibitors list..
●Mail exhibitor’s information kits as needed.
●Maintain cleanliness of office by packing up old files when needed.
●Close shows - final collections, process credit card payments, mail and file final invoice.
Education & training
2000 south river high school, edgewater, md – high school diploma
2005 EXCEL TRAINING
2013 PINNACLE CUSTOMER SERVICE TRAINING
References
Kevin Murphy
Senior Manager, CES Operations, Exhibits at Consumer Electronics Association
carie russell
Senior Exhibitor Service Representative, Hargrove, Inc.
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