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Service Representative Customer

Location:
United States
Posted:
January 09, 2018

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Objective

Utilize my skills in order to provide quality service and support in a variety of management areas.

Skills & Abilities

Excellent Communication (written, verbal)

Superb Time Management

Goal Oriented

Ability to be flexible and plan for any surprises that occur

Willingness to Learn

Excellent computer knowledge (MS Office Suite; Email; Credit Card Processing services – Authorize.net and Cybersource)

Experience

Exhibitor service representative – hargrove, Inc.

2001 – 2008

●Communicate with exhibitors via phone, fax, and emails in regards to show deadlines, orders, payment, and exhibitor questions.

●Process exhibitor orders.

●Set up shows including: file folders, order utilities, mark floor plans, input and check price list and input exhibitors list.

●Maintain show checklist deadlines.

●Audit exhibitor files and follow up on discrepancies found.

●Daily balancing of credit card payments.

●Update the show board weekly.

●Mail exhibitor’s information kits as needed.

●Maintain cleanliness of office by packing up old files when needed.

●Close shows - final collections, process credit card payments, mail and file final invoice.

●Work on collections and credit card disputes for exhibitor service.

Exhibitor service manager – hargrove, Inc.

2008 – April 2016

●Plan the daily workload in the Exhibitor Service office.

●Monitor all customer communication channels (phones, email, and web chat) to ensure quality communication and adequate office staffing.

●Verify timely completion of all show deadlines.

●Develop procedures and best practices for Exhibitor Service representative staff.

●Coordinate the schedule for pre and post show audits.

●Arrange for part time help as needed to complete audits and deadlines.

●Work with the accounting department to ensure collections, credits and payments are properly recorded in both the Exhibitor Services and Accounting departments.

●Communicate with credit card processing services (Authorize.Net and Cybersource) to ensure daily balancing.

●Order supplies and services for the office and show site use.

●Process credit card refunds, adjustments and chargebacks.

●Resolve customer disputes and complaints.

●Trained new hires in the exhibitor service department about tradeshows (procedures for before, during and after the school; company computer systems, communication with exhibitors and other staff)

●Trained current employees on new procedures and company computer systems

Customer service representative – Brede

April 2016 - Present

●Communicate with exhibitors via phone, fax, and emails in regards to show deadlines, orders, payment, and exhibitor questions.

●Process exhibitor orders.

●Set up shows including: file folders, input and check price list and input exhibitors list..

●Mail exhibitor’s information kits as needed.

●Maintain cleanliness of office by packing up old files when needed.

●Close shows - final collections, process credit card payments, mail and file final invoice.

Education & training

2000 south river high school, edgewater, md – high school diploma

2005 EXCEL TRAINING

2013 PINNACLE CUSTOMER SERVICE TRAINING

References

Kevin Murphy

Senior Manager, CES Operations, Exhibits at Consumer Electronics Association

202-***-****

carie russell

Senior Exhibitor Service Representative, Hargrove, Inc.

301-***-****



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