Customer Service Medical Billing

Krista M. Lange

*** ********** ***. *********, ** 14223

716-***-**** **********@*****.***

Objective:

My objective is to work for a strong organization that will allow me to demonstrate my skills and ability to work in a team atmosphere.

Skills

Customer Service, Problem Solving, Multi-Tasking, Process Improvement, Training/Coaching, Medical Billing and Coding.

Work Experience:

Lincare Inc., Blasdell, NY. Oct 2016- present

Patient Account Coordinator:

Account Receivable / Medical Billing

Manage daily tasks by contacting payers for claim status, follow-up on denials, or partial payments. Work RBCO reports, meet timely requirements for adjudication of claims. Submit billing to insurance company and/or to patient. Answer A/R phone inquiries. Process refunds as needed. Pursue, maintain, and communicate payor coverage/guidelines changes/ updates. Act as liaison between staff and management. Also, completed all AS400 maintenance updates and changes for A/R staff.

Olive Garden, Amherst, NY Nov. 2014 - Aug. 2016

Server

Managed daily tasks by delivering customer service to our customers and offering suggestions for a great visit.

Coordinated large party groups for special events due to vast knowledge of the menu and ability to multi-task.

INSTALLs Inc., Buffalo, NY Feb 2012 - Feb 2014

Human Resources Specialist

Responsibilities included ADP submissions; Excel/Data Entry; managed customer service credit and debit accounts; conducted new hire orientation programs; discussed HR related issues with employees; maintained high level of confidentiality between the organization and employee.

HSBC Bank, Buffalo, NY Feb 2000 - Nov 2010

Proof Operator

Responsibilities included balancing demand deposit accounts; check input in a timely manner; acted as team leader for overnight shift to ensure that staff was meeting important deadlines; made necessary corrections to avoid negative customer service impact to accounts.

Education

Bryant & Stratton College – Amherst, NY, GPA: 3.8, Graduated May 2012

Associates in Business Administration

Associates in Human Resource Management

Community Service

Eastern Niagara Hospital – Volunteer

Washington Hunt Elementary School – Volunteer/Coach

Computer Systems

Microsoft Word, Excel, Powerpoint, Outlook,AS400

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