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Customer Service Manager

Mulberry, Indiana, 46058, United States
January 09, 2018

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Alan H. Schoonveld Home: 765-***-****

**** *. *** **** **** Cell: 765-***-****

Mulberry, IN 46058 E-mail:


• 29 years in manufacturing with increasing levels of leadership and responsibility

• Full P&L responsibility for multiple site operations (U.S. & Mexico)

• B.S. in Engineering & MBA Degree

• 6-Sigma Blackbelt with extensive Lean Manufacturing experience ($8.8 million in savings last 10 yrs)

• Experience in construction/start-up operations, establishing quality systems, Safety program development

• Development of customer relationships

• Experience with Due Diligence efforts for M&A activities


B.S. in Mechanical Engineering, Rose-Hulman Institute of Technology (1988)

MBA degree from Purdue University (2003)


3/17 to Present – Astral Industries, Inc. – Lynn, Indiana

Director of Operations

• P&L responsibility for multiple Burial Casket manufacturing facilities and US distribution centers.

• Responsible for Capital Budgeting and Strategic Planning

• Monitor daily manufacturing activities.

• Improve Safety performance.

• Develop a Lean Manufacturing Culture and drive Continuous Improvement throughout the organization.

12/04 to 3/17 - The Tech Group/West Pharmaceuticals – Frankfort, Indiana

Director of Operations, – The Tech Group

• P&L responsibility for multiple Injection Molding/IBM operations, located in Indiana, Pennsylvania, and Mexico (combined Sales of $70 million).

• Responsible for Strategic Planning, Capital & Expense Budgeting, Supply Chain, Quality Assurance, Lean Initiatives, and Safety Performance for the Consumer Products Business Unit.

• Monitor day-to-day manufacturing activities and provide oversight.

• Ensure synergy between all the various Tech Group facilities manufacturing Consumer/OTC Products, and that all corporate financial targets, operational objectives, and customer required deliverables are met at each facility.

• Assist with Due Diligence for M&A activities within the Business Unit.

Plant Manager - The Tech Group, Frankfort, Indiana

Tasked with building and starting up a high speed, large cavitation, injection molding facility, including post-molding assembly operations, from scratch. The operation was established in an older facility that needed to be completely re-constructed. I personally selected all key staff members and oversaw the re-construction efforts. I was also tasked with the development of all business relationships with customers, the qualification of all new programs, and achieving quality system milestones such as cGMP Compliance, ISO:9000 & 13485 Registration, and HACCP Certification.

12/99 to 12/04

Sonoco Products, Inc. (two positions)

Operations Manager – Sonoco Products, Marion, Indiana

Plant Manager – Sonoco Products, Frankfort, Indiana

Responsibilities included:

• P&L Responsibility, Month-end closing responsibility, Annual Capital Expenditure and Expense budgeting

• Direct and coordinate all daily manufacturing activities associated with Customer Service, Quality Assurance,

Scheduling, Production, Engineering, Maintenance, Tooling, Administration, Human Resources, Employee

Development, Safety and Environmental Issues, Purchasing, Warehousing, and Logistics

• Completed Certified “Lean Expert” training

• Achieved substantial improvements in productivity by utilizing lean manufacturing concepts to reduce waste in

the areas of scrap, labor utilization, material substitution, machine efficiencies, and downtime reduction

• Led turn-around in Safety performance at Frankfort facility (3+ years without an OSHA recordable injury)

• Received coveted Sonoco “Customer Satisfaction Through Excellence” (CSTE) Award in 2003

• Implemented multiple JIT vendor-managed inventory programs

4/96 to 12/99

Plant Manager - Landis Plastics, Richmond, Indiana

The facility injection molded thin-wall packaging for the food, construction, and chemical industries. Other activities included offset printing machines, on-site warehousing and remote warehousing of product.

• Non-union facility, 340 employees.

• P&L Responsibility

• Capital Expenditure and Expense budgeting responsibility

• Oversee and advise managers of the following departments: Human Resources, Safety, Production,

Maintenance, Warehousing/Traffic, Purchasing, Scheduling/Customer Service, Quality Assurance, Toolroom,

and Automation Department

• Responsible for environmental/OSHA compliance, implementation of safety programs, and administering

company policy.

• Led successful implementation of ISO9000 Quality System

6/88 to 4/96

Berry Plastics, Inc. (two Positions)

Engineering Manager - Berry Plastics, Iowa Falls, Iowa (2/92 to 4/96)

Responsible for directing the activities associated with the toolroom department, facility maintenance department, machine maintenance department, product development department, customer filling equipment, purchasing of new equipment. Assisted with the development of annual capital and expense budgets, plant safety program, environmental compliance, and ISO 9000 implementation. Reason for Leaving: Career Advancement Opportunity

Product Development Engineer - Berry Plastics, Evansville, Indiana (6/88 to 2/92)

Served as a liaison between the customer and the various departmental functions. (Sales, Engineering, Manufacturing, etc.). Worked with customers to develop new products. Handled each project from design stage through the construction and start up of production tooling. Performed part costing and tool/equipment estimation. Designed tooling, fixtures, and any accessory/assembly equipment. Used CADKEY and AUTOCAD for design work. Traveled to customer facilities to assist with start – ups.

6/86 to 6/88

Intern Design Engineer - Butler Tool & Design, Goodland, Indiana

Worked part time and during summer months as a design engineer while attending college. Designed and oversaw construction of handling and accessory equipment for the plastics industry.


Clinton County Learning Network, YMCA volunteer, Habitat for Humanity volunteer, COACH Kids, United Methodist Church Board of Trustees, Little League Board, Clinton County Boys & Girls Club Board, Clinton County Industrial Leaders Board


Married – 24 years, 3 children (Ages 21, 18 & 16)

Health, Excellent

Hobbies include fishing, sports, boating, racing, piano, Habitat for Humanity, & teaching Sunday School


Available upon Request

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