Human Resource Sales

Terence M. Yarnall

Phone: 716-***-**** Email: **************@*****.***

SENIOR MANAGEMENT EXECUTIVE

Utilize keen analysis, insights and team approach to drive organizational improvements and implementation of best practices. Superior interpersonal skills, capable of resolving multiple and complex (sales, human resources, legal, financial, operational) issues and motivating staff to peak performance.

Strategy, Vision & Mission Planning Finance, Budgeting & Cost Management

Sales & Marketing Leadership Public Relations & Media Affair

Profitability and Cost Analysis Policy & Procedure Development

Programs, Services & Products Government Regulations & Relations

Billing, Collections & Cash Management Human Resource Management

Contract Negotiations & Strategic Alliances Team Building & Performance Improvement

PROFESSIONAL EXPERIENCE

President/ Chief Executive Officer

INFORMATIVE INVESTIGATIONS, INC 1995-Present

Conceived Company from startup to Capitalize on increase of Worker’s Compensation and Insurance Fraud

Annually plan, develop, organize, implement, direct and evaluate the organization’s fiscal budget and performance

Overseeing complete operation of organization in accordance with established strategic planning

Enhance and/or develop, implement & enforce policies and procedures of the organization that will improve overall operation and effectiveness

Administer all Human Resource duties including interview, hire, train, supervise, discipline and termination.

Consulted with Corporate Executives regarding Personal and Property Protection

Oversee training of all employees in procedure and relevant Federal and State privacy laws.

Review and evaluate intelligence information to update and develop investigative trends and methodologies.

Prepare and present statistical reports concerning activities, expenses, budgets, government statutes and rulings, and other items affecting businesses or program services.

Direct, plan, and implement policies, objectives, and activities of organization to ensure continuing operations, to maximize returns on investments, and to increase productivity.

Coordinate the development and implementation of budgetary control systems, recordkeeping systems, and other administrative control processes.

Analyze operations to evaluate performance of the company and staff in meeting objectives, and determine areas of potential cost reduction, program improvement, or policy change.

Notable Accomplishments

oImplemented online Case Management System, increasing time management and productivity by 45%.

oCatapulted Revenues by 53% annually and realized 85% improvement in cost efficiencies.

oImproved employee utilization 23%, increased service levels by 9%

oSaved Clients millions of dollars in settlement amounts due to quality investigations and testimony.

oSupported business strategies/objectives by developing and implementing performance measurement system to substantially improve integration of quality, operational and financial information.

TERENCE M. YARNALL, PAGE 2

VICE PRESIDENT SALES & MARKETING

WOODSIDE DEVELOPMENT CORPORATION 1992 - 1995

Developed and implemented the sales and marketing plan for all projects

Creating, communicating & implementing organization vision, mission and overall direction

Leading, guiding, directing and evaluating work of other executives & leaders.

Formulating & implementing strategic plans

Achieving organizational strategic goals & contributing to sales & profitability

Maintain awareness of internal & external competitive landscape, opportunities for expansion & new customers, markets &industry developments

Negotiated vendor contracts for best price options and terms

Reviewed existing contracts to determine deficiencies, loopholes, modifications, renewals and terminations as situations dictated.

Performed all Human Resource functions including interviewing, hiring, disciplining and terminating employees.

Increased Revenues by two million dollars in first 12 month

NORTHEAST REGIONAL MANAGER

BANKERS & SHIPPERS INSURANCE COMPANY, INC.

Established initial office and personnel presence in North East Region

Managed two million dollar budget

Interview and Hired Claim Representatives and Support Staff to assemble office personnel under my direct supervision.

Responsible for all Human Resource aspects including performance reviews and issues, hiring, discipline and termination of employees in accordance with company protocols and policies.

Instituted customer service guidelines to insure proper claims handling in a timely manner.

Facilitated training sessions with employees to cultivate investigative and claims handling skills.

Directly supervised claim investigators, adjustors and support staff

Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.

Reviewed prepared reports of findings of investigation.

Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims

EDUCATION

STATE UNIVERSITY OF NEW YORK at BUFFALO, Buffalo New York

Bachelor of Science Degree in Criminal Justice and Business Management, Dean’s List Member

Dale Carnegie Leadership & Management Program

TERENCE M. YARNALL, PAGE 3

PROFESSIONAL & COMMUNITY IVOLVEMENT

Former Deputy Mayor, Village of East Aurora NYS Association of Towns and Villages

East Aurora Main Street Reconstruction Committee International City Managers Association

Vice President, East Aurora Chamber of Commerce, Self Insured’s Association

Buffalo Niagara Partnership, Associated Licensed Detectives of New York State

Kiwanis Club of EA National Association of Investigative Specialists

East Aurora Moose Club Buffalo Claims Association

Sons of the American Legion Post 362 Boys & Girls Club of East Aurora

New York State Private Investigators License

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