Customer Service Data Entry

CORTNEY NUNOO

O B J E C T I V E

To acquire a full-time job in quality services where my experience can contribute to the success of the company

LinkedIn: Cortney Nunoo

EDUCATION

Rutgers University, New Brunswick, NJ

Graduation anticipated in May 2019

Middlesex County College, Edison NJ

A.S In Business Administration (2012)

Coursework includes: Business

Management, Computer Applications,

Marketing, Business, Accounting,

Economics, Business Organization, and

Business Law

Sayreville War Memorial High School

Diploma (2004)

TECHNICAL SKILLS:

Proficient in Trackwise, Agile, ORACLE,

Microsoft Word, PowerPoint, Outlook,

Excel, Info Smart software and Remedy

KEY SKILLS:

Strong customer service skills, works

effectively under pressure, works well in a

team creative environment, and strong

communication skills

Knowledgeable in pharmaceutical

terminology, FDA regulations, and

reporting requirement for adverse effects

medical device complaints and medical

communications. Knowledgeable in EU

Medical Device Directives, Canadian

Medical Device Regulations and other

International Regulations.

P: (732) 986 - 4013 E: ********@*****.***

EXPERIENCE

Integra LifeSciences Corporation Plainsboro, NJ

Complaint Coordinator, 9/21/2015 - Present

- Provide and review incoming customer inquiries.

- Ensure inquiry information is complete, comprehensive, patient involvement identified and outcome determined, and that the proper Integra departments are notified

- Accurately enter medical device complaints into Track-wise database system within 24-48 hours

- Notify facility of decontamination method for Integra products

- Provide acknowledgement and closure letters to customers

- Audit Complaint Inbox weekly

- Scan, copy, and file documents.

- Provide courteous, responsive, timely, helpful service to all customers, throughout all communications.

- Work with various departments on improving product lines and product information by passing along customer requests.

- Analyze complex issues daily.

Clear Result, Edison NJ

Program Coordinator 6/9/15 - 9/21/2015

- Entered confidential client information into Microsoft office, spreadsheets and documents.

- Reviewed applications that come in for SRP program.

- Filed released documents.

- Coded and keyed in data in system to insure accurate customer information.

- Filled, printed and mailed confidential client information. Knipper Healthcare Marketing Solutions, Somerset, NJ Data Entry Clerk 10/2014 - 12/2014

- Inputted drug sample orders and literature to doctors’ throughout the United States.

- Verified Document ID numbers on form.

- Kept tract of orders, using tick marks.

- Worked on Tamaflu and Pfizer projects.

Ingredion Inc., Bridgewater, NJ

Product Sampler 3/14 - 7/14/14

- Received, stocked, assembled, and shipped products/merchandise PIM Brands Inc., Somerset, NJ

Logistics Coordinator 12/2013 - 1/2014

- Answered phone calls to warehouse department

- Organized and logged shipping/receiving documents

- Received, checked and redistributed all consumable deliveries to the appropriate parties

- Created warehouse schedule for employees

- Coordinated and scheduled inbound packaging and raw material deliveries

- Knowledge of Lawson/ Infomart database

Comcast Company, East Windsor, NJ

Shipping/Receiving Clerk 2010 – 2013

- Created and maintained detailed, accurate records of incoming/outgoing shipments and verified information against bills of lading, invoices, orders and/or records.

- Unpacked and examined incoming shipments to meet specifications, and responsible for inventory of shipping materials and supplies.

- Operated power jack or used hand truck to move shipping/receiving platform to storage or work area. Bristol Myers Squibb Company, New Brunswick, New Jersey Complaint Coordinator/Case Creation 3/2008-1/2009

- Issued and Reviewed remedy tickets

- Answered questions via call center for OIG regarding state-reporting requirements and escalated key issues to ensure all compliance guidelines and CIA requirements are met.

- Implemented and managed project briefs in iPLAN coordinating with logistics suppliers to ensure program accessibility of promotional programs tactics.

- Provided support for confidential ER/HR inquiries and investigations.

- Reviewed and checked various roster programs daily from representatives via email.

- Assisted quality control department manage the accumulation of product complaint reports.

- Made calls to consumers, physicians, pharmacist, and nurses to obtain information.

- Sent BMS products into various sites for complete investigation

- Kept track of records and inputted data in Excel First Investors Inc., Woodbridge, NJ

Human Resource/Finance Intern Summer 2008

- Searched through resume database for potential candidates

- Scheduled interviews with candidates for New York, New Jersey, Philadelphia, and Houston offices

- Organized files & records for company

- Updated database and input information through Data Entry FedEx Ground Company, Woodbridge, NJ

Package Handler 2005 – 2008

- Loaded and unloaded packages from 20 foot trailer

- Checked and marked each package to insure delivery to correct destination

- Assisted training new employees in loading trailers

- Excellent record of work accuracy

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