Administrative Assistant Customer Service

Tracy Quinton

**********@*****.*** 403-***-**** • Calgary, Alberta, Canada

Dear Sir/Madam,

As a student advisor with success also working as an administrative professional, it is with great excitement that I submit my CV for consideration to become a member of your team. In addition to my formal education and training, my 20+ year history of hands-on advising and administrative experiences makes me an excellent match for the unique demands of the position you have advertised.

In each of my professional roles, I have been successful in producing positive results and I have a consistent history of advancing shared goals. Please review the following examples from my CV, which outline the many strengths I can leverage to advance the mission of your company.

• Ability to adapt to new environments

• Strong time management skills and ability to respond to high volume changing priorities

• Extremely comfortable in all situations

• Very flexible and adaptable in busy environments

Knowledge of PeopleSoft for Student Administration as well as MS Office programs

Proven ability to handle multiple complex tasks while meeting deadlines and maintaining accuracy

Ability to be a strong team member as well as work individually

Recognized and complimented by internal and external stakeholders for professionalism and friendly demeanour.

My CV provides further detail on my talent for team collaboration and passion for problem solving; it is my goal to apply these skills to to a challenging and exciting position within your company. I look forward to setting up a meeting to discuss in greater detail how I can benefit your company. In the interim, thank you for reviewing this letter and the attached material.

Sincerely,

Administrative Professional & Program Advisor

**********@*****.*** 403-***-**** • Calgary, Alberta, Canada

Innovative administrative professional with over 20 years of expertise in office organization and customer service responsibilities. Possess advising background from experience working in student and faculty environment. Proven ability in successfully adapting in new working environments and learning new role responsibilities quickly, resulting in the achievement of both organizational and customer goals. Areas of Expertise include:

Receptionist Skills

Operations Administration

Interpersonal Communications

Inventory Management

Program Development/Implementation

Student Services

Relationship Building

Database Maintenance

Conflict Resolution

Professional Experience

ENERFLEX LTD. • Calgary, Alberta • 2015 to 2017

Operations Administrator (2016 to 2017)

Processed daily time entries for three branches with approximately 30 employees in SAP and invoicing for two branches in SAP. Interacted with branch administrators and coordinators. Provided back up for time entry for Central Services Team, as well as daily troubleshooting responsibilities.

Key Accomplishments:

•Achieved stronger communications processes with branches, as well as streamlined processes for

better efficiency.

Receptionist and Administrative Assistant (2015 to 2016)

Handled general duties for Calgary Branch operations, also offering H&S administrative support. Greeted walk-in visitors and provided safety materials as needed. Monitored and updated all COI and PPSAs on rental units. E-filed rental unit invoices, rental return documentation, and engine files. Processed RFQs, invoices for parts, and all courier requests (both domestic and international). Ordered office supplies on weekly basis. Answered switchboard and forwarded calls. Performed troubleshooting upon inquiry, finding needed solutions.

Key Accomplishments:

•Saved $14K annually through identifying and rectifying courier process.

•Complimented by internal and external stakeholders for professionalism and friendly demeanour.

UNIVERSITY OF CALGARY • Calgary, Alberta • 2006 to 2013

Undergraduate Student Advisor

Advised students on program and course information, as well as advised faculty and staff on University policies and procedures. Served as primary contact for program-related inquiries. Gathered student GPA information and submission of department scholarship and award recommendations. Administered final and deferred exam schedules. Provided students with pre-requisite and co-requisite information institute policies and procedures, timetabling, and graduation requirements. Worked with PeopleSoft SIS software.

Key Accomplishments:

•Helped in curriculum re-organization

•Implemented new department process’s to help streamline student advising

•Organized and implemented Student Award Night, open house, and career fair events.

ADDITIONAL CAREER HIGHLIGHTS

Cooperative Work Experience Coordinator, TRINIDAD AND TOBAGO INSTITUTE OF TECHNOLOGY, Couva, Trinidad, West Indies, 2001 to 2002

Student Assistant Liaison, SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY, Calgary, Alberta, Canada, 1998 to 2006 Timetabling/Loading Coordinator, SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY, Calgary, Alberta, Canada, 1998 to 2006

Education & Training

Business Administration Diploma, FAIRVIEW COLLEGE

Professional Development: Courses in Leadership, Communications, Mediation and Negotiations, and

Respectful Workplace

Technical Skills: Microsoft Office Suite, SAP, Banner (Student Information System), and Dbase III

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