Facilities Assistant, Facilities Coordinator, Mailroom
Resume:
Warren Eng
New York, New York 10002
**********@*****.***
EXPERIENCE:
THE GRADUATE CENTER New York, New York
Administrations, Library Coordinator
March 2006 to November 2016
* Checked books in and out to patrons using ALEPH program.
* Cleared fines and handled cash transactions.
* Trained incoming student workers.
* Assisted patrons in use of library databases to locate books and documents.
CB RICHARD ELLIS CORPORATION New York, New York (Subcontract)
IT Department, PC Technician
April 2005 to April 2005
* Provided software migration to all workstations.
* Upgraded Anti-virus software, Outlook 2003 and Altiris Agent.
* Tested all workstations after completion of upgrades.
JULIEN J STUDLEY, Inc New York, New York
Administrations, Technical Support Specialist
April 2002 to August 2002
* Troubleshoot network, software and hardware problems.
* Responsible for hardware and software upgrade.
* Administrated user accounts and RAS accounts under NT domains.
* Assisted in monitoring exchange server activities.
* Resolved printing problems on local and network printers.
* Backup and restore on DLT tapes.
CALC/CANTERBURY CORPORATION New York, New York
Operations, Facilities Administrator
December 1999 to January 2002
* Provided information to students about upcoming classes.
* Supervised, managed, and oversaw all facilities operations including hardware and software installation, upkeep and maintenance.
* Responsible for the preparation of classrooms setups, analyzing equipment usage and
software requirements.
* Diagnosed and troubleshoot all hardware and software problems.
* Ordered office supplies through centralized purchasing in Morristown Operations Department.
* Prepare rooms for special company meetings, practice teaching session and other special events.
* Schedule all servicing and repairs of office equipment and facility utilities.
MAGELLAN BEHAVIORAL HEALTH CORPORATION New York, New York
Intake and Referral Department, Patient Care Coordinator
October 1996 to November 1999
* Provided general information and referral sources to incoming calls requesting authorization and re-authorization of care to all outpatient mental health and substance abuse services.
* Assisted all providers and patients inquiring about benefits, claims status, and reports of services failures.
* Researched and do follows up within required timeframes on issues that cannot be resolved in the initial call. Maintain accurate reports and current records of all inquires and follow-up activities.
* Documented all first level appeals complaints and perceived problems. Research and directs complaints or inquiries to appropriate area personnel for response. Follow up to ensure timely responses. Prepare a written report about the complaint, information gathered about situation and solution.
THE ASIA SOCIETY New York, New York
Operations, Bookstore Assistant
January 1995 to September 1995
*Assisted the Bookstore Manager in processing of ordering, receiving, returning books, pricing and general merchandise.
*Provided customer service questions in merchandise, and handle cash register sales.
THE ASIA SOCIETY New York, New York
Operations, Mailroom/Shipping/Receiving Assistant
June 1994 to September 1995
* Responsible for receiving courier bags from local Post Office and efficiently sorting and distributing the contents of each bag. Assist with morning mail sort of incoming and outgoing mail along with courier packages.
* Processed customer orders and maintained records of in and out-going packages.
* Conducted daily inventory checks.
EDUCATION:
Hunter College City University of New York, New York, New York
Bachelor of Arts in Psychology, May 1995
SKILLS:
A+ Certification, Windows, MS Office, HP 9000, ALEPH, Amisys, Web Browser, Intranet, AS400, USHC Rumba System, Nylcare Chaps Systems, Knowledge of CPT codes, Operate Mailroom Equipments, Fluent in Chinese.
Contact this candidate