Customer Service Sales

Rojo Montañez

Denver, CO ***** • 214-***-**** ************@*********.***

QUALIFICATIONS

Bachelor of Business Administration

Bilingual: English/Spanish (verbal and written)

Exceptional interpersonal and team leadership skills

Ability to build relationships with business partners, coworkers, and clients

Great attention to detail, strong organizational skills

Responsible, reliable, driven, can produce excellent results under pressure and tight deadlines

Experience with Windows Operating Systems, Microsoft Office, and Google Drive

Exceptional analytical and critical thinking skills

PROFESSIONAL EXPERIENCE

Customer Advocate Manager

July 2015 to December 2017 IDLife, LLC, Frisco, TX

Worked directly with company President on special projects crucial to company operations

Supervised customer service department consisting of 12 employees after experiencing rapid promotion from customer service agent into a managerial role

Managed employee schedules and hiring process, resolved elevated and complicated customer service issues, led bi-weekly departmental training meetings

Played a critical role in launching our Spanish market and translated material into Spanish such as company business presentations, video scripts, website content, outbound and inbound call scripts.

Helped develop organizational systems to improve efficiency and effectiveness for company operations

Customer Advocate

February 2014 to July 2015 IDLife, LLC, Frisco, TX

Served as a point-of-contact for IDLife Independent Associates and customers for information, questions, and issues.

Personally managed 2 of the top 5 company accounts

Managed large volumes of inbound and outbound calls

Acted as a problem solver in a high stress work environment

Consistently held top metrics for customer service department and achieved “Advocate of the Month” multiple times

Continually given leadership roles and management-level responsibility

Sales Associate

June 2012 to December 2013 Finish Line, Frisco, TX

Consistently achieved top weekly sales

Responsible for bank deposits and worked with POS equipment

Provided great customer service and helped build consumer loyalty

Managed store inventory and exceeded daily sales goals

Placed on the “Blue Wall of Fame” for holding top sales 2013

EDUCATION

2013 Bachelor of Business Administration B.B.A Marketing

Hardin-Simmons University – Abilene, TX

HONORS AND AWARDS

Hardin-Simmons University

Member and Captain of the Hardin Simmons University Men’s Soccer Team 2009 – 2013

Member of the Honor’s Society

Added to the Dean’s List 2013

ASC All-Conference Team 2012

ASC All-Tournament Team 2011

Academic All Conference 2010

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