Project Manager Support

Robert M. Noonan

**** ***** ****

Houston, Texas 77040

832-***-**** mobile

*******.*******@*****.***

Summary: To secure a position with a quality oriented company where I am able to grow personally and professionally. Utilizing my exceptional analytic/organizational skills and strong work ethic as applied to projects both long term and short duration in order to bring measurable value added to all my endeavors meeting or exceeding client expectations.

January 2014 to Present

Website administrator for JandK Apparel

Administrator for Ecommerce website of local apparel company.

Website design changes.

Apparel database updates and revision from associated vendors though excel to MySQL importation.

Traffic analysis and tracing utilizing web analysis tools for site traffic.

Testing of changes and updates to site before publication.

Independent Contracting for Various short term projects.

LANS.LLC (Houston Network/Application support)

Assisted in Network upgrades to LANS client networks including planning, documentation, installation, testing and client follow up.

Testing of email redundancy across multiple servers and access points.

Documented minutes of application deployment, support and presentation meetings.

Server and switch upgrade installation with Barracuda firewall components.

Research, Planning and documentation for Exchange 2013 High Availability Distributed Access Group mail service.

Assisted in client problem remediation with third party managed solution business partners

Academy Sports + Outdoors: September 2012 – Dec 2013

(Business Systems Analyst NorthHighland Consulting)

My work for Academy was as the Business Analyst for the warehouse integrating warehouse processing with the implementation of the Oracle RMS system process to manage their business unit. But at my request I was integrated into the SQA team during function testing when testing fell behind schedule.

My job was to define the warehouse business process for change and integration with the stock order pool messaging flow from the RMS system. This included engaging all stakeholders SME’s and users in requirements gathering, process definition, full documentation and testing as well as change management personnel for integration of the system to users.

Testing of the implementation of RMS application modules integration to the warehouse management system (Oracle Linux deployment to Exeter/IBM I Series architecture).

Testing validation of assigned changes to the warehouse management system to accommodate RMS integration, (manual testing and SQL database query validation)

Testing of warehouse changes to workflow management for new process implementation.

Conducted UAT analysis and testing against RMS implementation/Exeter changes to business process.

Tested UAT original and the reworked implementation based on issues I uncovered and solution process I authored.

Assisted SQA team, at my request, in functional testing of RMS and WMS changes when SQA schedule fell behind.

Coordination with ecommerce team of integration issues with RMS deployment outside project scope.

Functional, User acceptance, and End to End system testing documentation in HPQC for user acceptance testing.

Creation of requirements for Oracles Retail Management System (RMS) integration with warehouse system based on current Distribution workflow.

Documenting specific business needs for integration into Business Process Document including XML record format and content for Stock Order Pool analysis/implementation.

Created Business Process Document of process definition to changing warehouse process for integration to the RMS system implementation from Prep to Design, Design to Complete, and Complete to Approval.

Input, update, maintenance, and reporting from HPQC of requirements, test cases, test results and defects for the warehouse project implementation.

Created distribution Center (DC) activity stream for Academy Oracle RMS implementation.

Working with all aspects of the business the (DC) team reviewed and wrote the Nexus Oracle RMS Warehouse BPD for implementation of the Oracle Retail Management system with full requirements and process documentation.

> Creation of the requirements sets, process definitions, responsibility matrixes, workflow diagramming and to testing, implementation and training.

> Authoring of the Warehouse BPD spanning business rules, process definition, process flow creation, Functional requirements and test cases.

> Documentation librarian for all documents, workflows, requirements and responsibility matrixes, meeting notes, and correspondence.

Coordination of meetings for information gathering and dissemination between all SMEs, System Integrators, Team partners, and Users to create comprehensive system documentation.

Correlation and documentation and HPQC update of information into clear concise meeting minutes/notes for business reference and review.

(DC) Reports requirement gathering, process definition and prototype authoring.

Marathon Oil Corporation: December 2011 – August 2012 (IT Analyst - Insight Global Staffing)

My duties were as an IT Analyst supporting messaging system migration providing support for system cutover. They involved two areas. Creation of foundation documents for migration processing and support and direct support of migration process with system testing and user support.

I was also tasked with the creation of a number of key documents associated with the messaging migration project.

and technical implementation of support services.

I provided support for mail policy changes and help in recovering critical mail lost with mail retention policy.

I was also tasked with providing VIP support for E and C level executives questions concerning changes resulting from the new messaging systems implementation.

Authored MRO Managed Messaging Server Hardening documents with coordination of Operating System deployment, Application deployment and Marathon security directives. These were used to ensure that Marathon Security and application deployment best practices were integrated with vendor server setup and application deployment.

Authored MRO Messaging Support Model Document to provide necessary guidelines for coordination of application support of the newly deployed messaging applications (Exchange 2010, Lync, WriteFax, and Blackberry services).

Authored MRO Audit Control Document against Support Model Documentation to provide key-points and milestones for auditors reviewing the Support Model and support performance.

Authored MRO Messaging Migration Support Articles to assist third party support vendor in assessing known and potential technical difficulties in all of the migrating applications including technical solutions and workarounds pending completion of final deployment.

Authored on-boarding schemas for expediting migration engineers to assist Active Directory Security administrators in assignment of migration engineers to required server clusters and appropriate security groups membership.

Remedial Offshore Ltd: October 2008 – April 2011 (Project Manager/IT Administrator)

I assumed a newly created role at Remedial Offshore Ltd of IT analyst as a generic moniker for the responsibilities assumed. Key to my responsibilities was Project Management (PM) of the Ventureforth maintenance system for

remote deployment across secure network satellite link on company workover vessels around the world.

I oversaw and coordinated successful requirements gathering, systems development, functionality validation,

Integration with the Oracle E-Business suite system including. I conducted Full System testing and documentation creation of application functionality. Wrote User and Administration documentation for deployment of the vessel maintenance system aboard company assets overseas.

Project Manager on Rig Maintenance system for the full SDLC

Organized and coordinated requirements gathering for Ventrureforth vessel maintenance system.

Coordinated and obtained approvals at all levels for implementation of system functionality.

Documentation of all process and requirement development for translation to system functionality documentation for development resources.

Managed incremental creation and integration of the functionality during system creation.

Provided all test planning and testing for implementation of new functionality of the independent maintenance system and it’s integration into the Oracle E-Business suite system.

Executed Load Testing emulation of secure domain network across Satellite data link to vessels.

Fully tested and documented all live application functionality and network connectivity results.

Tested Oracle patch and function changes within the Oracle EBS system.

Daily network administration of IIS, BES and Active Directory/network connectivity-security for company world wide access to network functionality.

Coordination of maintenance system functionality with key E-Business suite functionality to provide only essential information to remote deployed systems and assets.

Created with offshore team Financial Reports in Oracle XML writer at the direction of CFO to supplement those available in Oracle EBS.

Update, maintain and test the company’s website (Dreamweaver) for content and functionality.

Conduct regular meetings with RMO department heads to ensure IT systems are meeting their daily needs with maximum efficiency, conducting corrective measures as required.

Database table maintenance, application access, server administration and environment scripting in support of development and daily operations.

Administrate, maintain and update the Linux operating system for the Oracle database servers.

Managed processes and services for the Oracle EBS Database and Application layers, and Apache web access.

Patch Oracle EBS as necessary (RUP 6). Report creation through XML writer and conducted and managed regular HOT and COLD backups

Troubleshooting of users EBS issues and coordination with Oracle as necessary.

Traveled to China for deployed and installation of application and network servers and software aboard the vessel DSV Solution.

Mercer: February 2006 – October 2008 (Business/SQA Analyst)

Executed business processing of three independent School districts Benefit Plan Option Formula against the

enrolled population. This to include the creation vendor enrollment files and payroll processing against the enrolled

population in the benefits program. Additional responsibilities included the participation in and creation of Open

enrollment functionality for renewal of benefits annually.

Authored requirements and test documents for application, database and web testing.

Wrote open enrollment test plans against BPOF requirements across multiple clients.

Created testing expected results spreadsheet macros for formula validation prior to implementation.

Testing of all functionality for processing of new enrollment configuration in processing jobs and validated against published documentation.

Conducted full range of application testing against current BMOF functional specs in processing and user Web access.

HIPAA certification to ensure all benefits related data was handled within established protocols.

Researched and coordinated with clients and carriers any discrepancies in benefit population.

Provided work around processing for unexpected changes in benefit delivery to client such as client requested changes not schedule for the benefit participants, coordinating with management clients and carriers all changes and follow-ups.

Monitored all processing for unexpected results and reported any discrepancies to affected parties.

Ensured that all processing steps, changes to process, as well as client, and carrier communications were thoroughly documented.

Validated requirements against the Benefit Plan Option Formula (BPOF)for client population and documented processing procedures.

Provide Operational Oracle database analysis for client team.

Create production and ad-hoc Oracle SQL routines for internal and external clients.

Extensive SQL use for Oracle v.9 and v.10 database processing and report generation.

Administer and maintain Process application and Oracle database error logs.

Auto-Trol Technologies: March 2003 – October 2005 (SQA Manager)

Served as Quality Assurance manager heading up a team of 7 people including myself in the testing and validation

of Konfig/Auto-Trol configuration management software utilized by a host of high profile clients ranging from NASA,

CIA, NSA, Boeing, Hugo Boss and others.

Responsibilities included participation in meetings with developmental leadership for the extensive distillation of

requirements necessary for the technology transfer from a heavy client architecture to a web based, browser

delivered system substantially different from the previous functionality.

Responsible for the direction of a staff of 6 people for comprehensive testing regime for application releases.

Authored Comprehensive Test Plans for application, database, and web interface testing including defect reports, functionality testing results and Load testing performance, automated regression testing (Rational Robot) documentation and reporting.

Lead team in release testing for application, database, and web interface deployment and validation.

Oracle v.8 and v.9 Database server load testing and performance tuning.

Lead team in a number of technical projects

oDMZ deployment and testing

oProxy/reverse proxy Server firewall testing

oPacket analysis and security traffic verification

oSearch engine validation.

oTest Server/Client Ghost organization.

oOracle v.9 database search engine test validation.

oUtilization of PERL, JMETER some SOAP, to create testing methodologies and tools.

oInstitution of unit testing of selected module for deployment.

Oracle Database installation and patch upgrades for Unix and Windows Test and Production.

Oracle Instance creation and configuration for Windows and Unix database servers.

Migration to Oracle Database of Unix and Windows test and production servers from v.8 to v.9

Establishment of web connectivity and security protocols in Apache SSL and MS IIS on MS Server.

Creation and verification of database stored procedures for application support.

Unix shell scripting for application deployment and Oracle database utilities and listeners.

Unix system patch upgrades to Oracle v.8 &v.9 Database servers

Create and validate security profiles, logins and access for all level of users across Oracle database, heavy client, and web applications

Created enterprise wide automated database backup procedures for development, test and production environments.

Participated in R&D requirements reviews.

Conducted interviews for hire, team evaluations, and disciplinary actions as necessary.

Software: Microsoft

MS NT/98/2000/2003 Server/XP workstation and server operating systems, terminal services, MS Office, MS Access, MS Outlook, MS Project, MS FrontPage, MS PowerPoint, MS Explorer, MS Publisher, MS IIS, MS SQL, Visual Source Safe, MS Image composer, MSDOS.

Other

HPQC,, Unix/Solaris 9, IBM-OS/2, Lotus Notes, IBM Unix, IBM System 38/AS400, Exeter, Rational Robot, PVCS Tracker, Mercury Interactive Winrunner and Test Director Test suite, Oracle database software 9i/10g. PL/SQL, PERL, Sybase database software, Imagination, Adobe Acrobat Writer 5.0, Homesite 3.0, Netscape 6.0, Netware 4.1, Borland Pascal 7.0, SAP, Great Plains, Timeslips, QEMM, PCAnywhere, PROComm, CCPLUS, SkyLam Intelli dial up, Symantec Visual page 2.0,. HP Unix10, SPSS statistical software. Glovia enterprise management software, AutoCad 14.01, Apache/Tomcat webserver, Java JDK 1.4 – 1.5, Jmeter, XML 1.2, Open Office, Exceed terminal emulation, Symantec Ghost, Nobel net portmapper. Dreamweaver, Toad, Putty, VNC connection.

Education Training: University of Houston, Houston TX. Political Science, (German, Computer Science).

Wabash College, Crawfordsville IN. Political Science, Computer Science.

QAI institute, Software Quality Analyst.

Member Society for Software Quality; West Houston Chapter.

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