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Project Management

Jacksonville, Florida, United States
January 09, 2018

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Dhikshitha Reddy. R

Phone: 575-***-****

Professional Summery:

Business Analyst with 3+ years of experience working in various domains with solid understanding in gathering business requirements, business analysis and help organization to streamline its business processes flow with focus on quality management.

Strong knowledge of Project Management skills such as time and cost estimation, task identification and WBS and defining scope.

Well versed in all phases of Software Development Life Cycle (SDLC) and using Agile, Agile with Scrum and Waterfall methodologies.

Expertise in identifying, developing and documenting Business and Functional Requirements Specifications (FRS), User Requirements Specification, System Requirements Specifications (SRS), non-functional requirements.

Experience in requirement gathering, elicitation techniques and conducting workshops with stakeholders and subject matter experts.

Performed GAP analysis documenting variances and suggesting steps to overcome the gaps, besides feasibility studies. Organized many Joint Application Development (JAD) sessions.

Conversant in designing and defining user interface requirements prototypes, screen mock-ups, storyboards and defining elements and business rules around the same.

Proficient in developing and executing test cases performing functional, usability testing to ensure the product meets the system requirements.

Proficient in developing business process flows, graphical depictions of use cases including use case diagrams, activity diagrams, sequence diagrams, class diagrams and collaboration diagrams.

Created and maintained project plans, meeting summaries, status reports, risk and issue logs and change management.

Expertise in creating backlog grooming, epics and user stories.

Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project.

Strong communication skills in engaging project sponsors, business stakeholders, subject matter experts and business users in gathering the intricate workings of business processes.

Analytical, methodical and resourceful approach to problem solving, root-cause analysis, conflict resolution, negotiation strategies and providing corrective actions to meet business requirements.

Experience in using RALLY for tracking sprint related activities.

Experience in using Microsoft SharePoint for document management.

Expert at driving the adoption and enforcement of Scrum rules, removing impediments, and performing gap analysis.

Experience in writing SQL queries for data validation.

Knowledge in BI Reporting tools such as Tableau.

Experienced in balancing priorities for short term and long-range goals.

Technical skills:

Development Methodologies: Agile, Waterfall, Agile with Scrum

Databases: MySQL, MS SQL Server

Automation Tools: MS Visio, Rational Rose, Rational Requisite Pro

Bug Tracking Tools: JIRA, Quality Center, Rational Clear Quest

Microsoft Technology: MS Word, Excel, PowerPoint, Project and SharePoint

Operating Systems: Windows, Unix, Linux, Chrome OS, Mac

Web Testing Tools: HP Quality Center

Education Background:

Bachelors in Information Technology from JNTU, Hyderabad, India.


Certified in Scrum Master Accredited Certification from International Scrum Institute.

Professional Experience:

Client: Guardian Research Network (Spartanburg, SC)

Role: Business Analyst Jan 2015 to Nov 2016

Project description: Guardian Research Network (GRN) is a nationwide consortium of health systems harnessing the power of big data and aggregating hundreds of thousands of patient clinical and molecular profiles into dynamic knowledge architecture. This project is to automate and web-enable the healthy start program, initiated by guardian research network for health. The program is generally to find poor and unwed young mothers to be who may need assistance. These are then enrolled into the RMP (resource mother program) and looked after mentoring (fatherhood) until delivery or one year of childbirth.


Coordinate and facilitate meetings with clients to gather and document the requirements and explore potential solutions.

Facilitated joint sessions with developers and business stakeholders to elicit, elaborate and review requirements.

Developed the product backlog along with the product owner.

Lead requirement elicitation efforts on projects including the elicitation and mapping of As-is and To-be processes.

Translate stakeholder requirements into various documentation deliverables such as functional specifications, use cases, user stories, workflow diagrams, and data flow diagrams.

Created user stories with acceptance criteria for technical implementation.

Conducted sprint planning, daily scrum, backlog grooming, sprint review and sprint retrospective meetings.

Used RALLY for tracking all sprint related activities.

Plans, designs and recommends business processes to improve and support business activities.

Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.

Conducted structured walkthroughs with developers and subject matter experts to validate the requirements.

Interacted with the technical team in resolving the reported bugs & other technical issues.

Extracted large volumes of data feed from different data sources, performed transformations and loaded the data into various Targets.

Performed Data validation by writing SQL queries.

Environment: Windows NT/2000, MS SQL Server, Jira, MS Visio, Tableau, HP Quality Center, UML, MS Office Tools, RALLY.

Client: Dell (Hyderabad, India)

Role: Business Analyst Feb 2014 to Jan 2015

Project description: Dell Inc. is a multinational computer technology company based in Round Rock, Texas. Dell manufactured, sold, repaired and supported personal computers, servers and other electronic items. Dell also supplies other corporations their required electronic supplies. I was involved in an internal tool used to automate corporate order processing.


Gathering requirements related to order management.

Developed SDLC work plans and procedures.

Translated business requirements into functional specifications.

Documented and analyzed business workflows and processes.

Coordinated project activities between clients and internal groups.

Prepared use cases from the technical architecture diagram.

Worked closely with UAT testers and end users during system validation, user acceptance testing to expose functionality/business logic problems.

Track defect during testing and UAT phases.

Participated in critical issues and problem management, and followed up with root cause analysis of production incidents.

Environment: Windows XP, Microsoft Visio, JIRA, Rational Unified Process MSOffice, MS Outlook, SharePoint 3.0, UML, HP-Quality Center.

Client: CR Brands- Pune, India

Role: Jr. Business analyst Aug 2013 to Dec 2013

Project description: CR Brands is a consumer goods company formed in 2006 by Allied Capital through a merger of two of its subsidiaries. This is project to build an online Supermarket. It is based on Zend and has some features like Product listing by categories, price, Product comment and rating, Shopping cart, Delivery tracking, Order management, Member management and Customer care.


Conducting client meeting, understanding and integrating their business needs into technology.

Creating Software requirement specifications and Business requirement specification documents.

Working closely with development team and making sure business requirements are implemented correctly.

Supporting in planning, designing and development of business processes.

Environment: Windows XP, Microsoft Visio, Rational Unified Process MSOffice, MS Outlook, SharePoint 3.0, UML.

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