Customer Service Office

Jennifer R. Nawrocki

•**** Marion Avenue • Bronx, New York 10458 • 206-***-**** • *********@**.*** •

OBJECTIVES To gain employment in a human service position providing opportunities for skill building and personal growth.

EDUCATION Master of Education in Special Education

August 2000, University of Washington, Seattle, Washington

Bachelor of Arts in Anthropology

June 1998, University of Washington, Seattle, Washington

WORK EXPERIENCE

August 2015 Substitute Teacher, School Professionals, New York, New York. Planning and implementing

to Present instruction to students. across several Charter Schools in the New York City. Create or follow lessons based on a curriculum of that position for that day. Along the way implementing best practices to maintain a enriching lessons while their regular teacher is out for the day.

October 2014 Cashier, Stew Leonard’s, Yonkers, New York. Required to work in an efficient paced environment for customer

to February 2015 ease while processing cash transactions. Answer and provide recommendations to customers or give referral services that may have needed further attention.

October 2012 English Language Learner Teacher, Yiqiang Primary School, Shenzhen, China. Create and teach English lessons

to June 2014 based on a developmental science curriculum and report back to the author feedback of the new curriculum. Other responsibilities included organizing an after school English Club, and assisting with curriculum development. Skill emphasis in maintaining curriculum style and format, writing, and editing using MS office, iWork and iLife.

October 2011 Sales Associate, Macy’s, Seattle, Washington. To welcome and provide customers with the merchandise for all

to September. their needs while encompassing the Macy’s MAGIC Selling principles (Meet and Make a Connection

2012. Ask Questions and Listen; Give Options; Give Advice; Inspire to Buy and Sell More; ending with Celebrating the Purchase). Lastly, maintaining a balanced cash register and organized sales space.

September 2000 Special Education Teacher, Shoreline Public Schools, Shoreline, Washington. Planning and implementing

to August 2011 specialized instruction to a group of eight students with moderate to severe disabilities. Developed a program that allowed for community connections, positive parent communication and managing a small budget using MS Office, iWork, iLife, Clicker, and Boardmaker.

October 1996 Service Provider, for Linda Mason,Seattle, Washington. Assisting a young man throughout his childhood with to August 2010 Autism and Down Syndrome. Successful implementation of a variety of educational best practices into everyday life skills, such as toileting, dressing, social situations, community environments and speech articulation. Skill emphasis in articulation, adaptability, and teamwork.

April 1999 ParaEducator, Shoreline Public Schools, Shoreline, Washington. Instructing students individually, or in

to June 2000 small groups under the direction of certified staff; supervising students in school sanctioned settings; and providing a variety of classroom support to teachers. Duties include tutoring, maintaining student discipline, assistance with physical care, and preparation of classroom materials. Skill emphasis in communication, versatility, and creating lesson plans using MS Office and Boardmaker.

May 1998 Day Camp Director, South Park Community Center, Seattle, Washington. Plan, develop, coordinate, and

to implement summer day camp programs for 20-25 children ages 6 to 12 years old. Duties include supervision and

September 1998 training of two volunteers, foster development of life skills, administer a small budget, prepare promotional materials, and maintain records using MS Office. Skill emphasis in following departmental policies and procedures, establishing a cooperative environment, and behavior modification.

November 1996 Residential Care Trainer, Service Alternatives, Kirkland, Washington. Help to establish a framework of dignity,

to June 1998 self respect, and control in the lives of adults with developmental disabilities. Duties include assisting with cooking, cleaning, transportation, personal care, maintaining paperwork, and distributing medications. Skill emphasis in troubleshooting, community integration, and behavior modification.

Summer 1994 Counselor/Unit Leader/Outpost Supervisor, Camp Easter Seal - West, Vaughn, Washington. Organize and

thru implement recreational activities for campers with physical and developmental disabilities. Specific job

Summer 1997 responsibilities include supervising campers in recreational settings, assisting with activity participation, providing personal care, and organize/develop special evening events. Additional Unit Leader responsibilities include supervision, delegation of cabin duties, and evaluation of five staff members and three volunteers. Skill emphasis in safety awareness, behavior modification, and adaptive communication.

June 1995 National Communications Coordinator, University of Washington Residence Halls, Seattle, Washington

to June 1996 Serve as a liaison between the University of Washington (UW) and other universities in the National Association of College and University Residence Halls. Duties include coordinating interactions with other universities, submitting awards to the National Residence Hall Honorary on behalf of UW, overseeing programming groups, and coordinating delegations to conferences and other various functions. Skill emphases in leadership development, written and oral communication using MS Office, time management, organization, and decision-making.

September 1995 Personal Care Attendant, for Carol A. Rozumalski, Seattle, Washington, Assisted with the personal care

to February 1996 needs of a 24 year old woman with Spastic Cerebral Palsy. Job tasks included assistance with dressing, showering,

toileting, and wheelchair maintenance. Skill emphasis in punctuality, communication, adaptability, and personal care methods.

June 1994 Public Relations Director, Resident Hall Student Association (RHSA), University of Washington, Seattle

to June 1995 Washington. Duties included promoting RHSA activities, facilitating communication between RHSA and individual hall councils, heightening student awareness of campus and community issues, and edited a weekly residence hall newsletter using MS Office. Auxiliary duties included programming for residents and expending funds from the administrative budget. Skill emphasis in group communication, networking, task prioritization, and parliamentary procedure.

STUDENT TEACHING EXPERIENCE

Practicum student, University of Washington, Seattle, Washington. Designed and evaluated functional, age-appropriate programs for pupils within an inclusive setting and low-incidence program, adapted materials and curriculum, collaborated with special educators, support staff and general educators, instructed small student groups, plus explored and used sources within the community. Duties included implementing positive behavioral support programs, developing an IEP, attending Multi-Disciplinary Team meetings, discussing programs with parents, and assisting in the classroom. Skill emphasis in collaboration, program development, critical thinking, charting, and direct teaching. School placements and tenure listed below.

Parkwood Elementary, Shoreline, Washington, September 1999-December 1999, and May 2000

Einstein and Emily Dickenson Elementary, Redmond, Washington, March 1999 to June 1999

Whitworth Elementary, Seattle, Washington, January 1999 to March 1999

VOLUNTEER EXPERIENCE

July 2015 Volunteer/Intern, The Actors Theatre Workshop, New York, New York. .Main goal is to learn how to run a non-

to Present Non-Profit Theatre. Involved in getting donors for fundraising, setting up and working with rental clients, sorting different emails to send and be responded to in a timely manner and general office managerial tasks.

May 1996 Student Action Team Associate Director, Pacific Affiliate of College and University Residence Halls, University of

to May 1997 Washington, Seattle, Washington. Worked as a resource between forty colleges and universities along the West Coast and the National Association of College and University Residence Halls. Duties included hosting workshops, generating a monthly newsletter using MS Office, and creating information packets on concerns facing residence hall students. Skill emphasis in communication, adaptability, and networking.

May 1995 Peer Health Educator, University of Washington, Seattle, Washington. Work to promote health education

to June 1996 activities for university students using MS Office. Duties include programming, one to one counseling, maintaining resource files, and giving tours of our campus health clinic. Skill emphasis in active listening, self-awareness, organization, and task management.

REFERENCES

Available upon request

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