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Project Manager Management

Edmond, OK
January 09, 2018

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Allen Goldberg

**** ******* **** ******, ** ***** 405-***-****/469-***-****


Expert Level Soft-Skills: Leadership Collaboration Communication Analytical Techniques People Sense Political Awareness

Career Project profile: 435 total projects; 218 Renovation & Construction projects; 217 IT & Business projects; largest reno-construction managed $78M; largest IT/Business $138M;

SPECIALITY: multi-layered workstream projects with 15+ projects within a project concurrently; PWAP concept due to IT environment complexities

A Functional & Technical “Hybrid” cross-functional Program, Project Manager having strong solutional “architecture skills” with practical working knowledge in PMO functionality & IT-Business programs with both remote and on-site expertise; extensive role experience as Lead in O365, SfB, SharePoint and Mobility SME;

Extensive work, in project framework, customizing to fit specific project requirements

In addition to Operational PM experience, training and OCM blended expertise

ITSM expertise with deep understanding of directed by policies, organized and structured in processes and procedures – which are performed by organizations to plan, design, deliver, operate & control information technology (IT) services offered to clients

Expert communicator and project leader with experience working in highly dynamic environments

oVM experience with both VMWare and Hyper-V;

Expert level PMP/PMBOK methodologies and techniques expertise in multiple domains [Energy, Oil/Gas, Retail, OEM, Manufacturing, Real Estate, financial and Banking & Technology with working knowledge of LAN/WAN, Wi-Fi, security and Voice Network -advance experience as Network architect in Data /Voice; Provide front line representation of the project to Director & C-level executives; Big Data AWS and Azure; Hadoop, IPython and Jupyter notebook experience; Telephony, Banking & EBT experience; Multiple year DevOps experience with PowerShell

ERP accounting and process refinement and management in platform deployment;

Expert in project management framework creation;

Datacenter architected layers & in-depth knowledge of ITIL V.3, Data Center refinements & deployments, and Citrix [Xendesktop & XenApps] deployments.

Real-world experience managing national & international IT-Business multi-platform projects and teams plus telephony/network roll-outs in a large multi-site organization.

Expertise in complex project workloads & matrices, both domestic & international.

Change and release management expert in migrations, UC, VDI, and delivering ROI.



oProven leadership ability directing cross functional teams through ambiguity into clarity to complete work quickly at the right level of quality.


oAdvanced ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and or boards of directors.

Strong analytical and presentation skills including excellent written and verbal communication skills.


oAbility to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


oAdvanced ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Expert in Project testing: SDLC, Applications development, UAT, ‘break-fix’, POC, & Conference room pilots with applicable scripts; MS Project; PrimaveraV6 & Agile tools;

Waterfall, Agile and Scrum expertise in both project application and coaching/mentoring.

Created a Blended Training-OCM-Communications methodology delivering ROI

Special development highlights: Expert capability of formulating architectural design, functional specifications, required interfaces with documentation of all systems utilizing system interrelationships and needed equipment configurations & Big Data conversions; Windows expert migration consultant Windows XP-Windows 10;

Expertise in a supervisory role – Has managed a team of project managers [as many as 17 simultaneously], business analysts, and quality assurance analysts.

Master Problem solver for business and IT

Expert organizational strategy manager and path creator.

oSupports the organization in strategic planning and ensuring adherence.

OCM expert.

Expert Portfolio Manager, directing as many as 11 IT and business projects concurrently; Specialty in multiple workstreams with high level exposure to third party resources in Big Data migrations;

Expert Manager with Enterprise Governance Team to define, maintain, and continuously improve the governance function for project governance and suggest metrics, practices and use of new or existing tools that can contribute to the overall effectiveness of these activities.

Total E2E responsibility for developing all project plans, reports, financial [IFRS standards & implementation], strategic and tactical justifications, guidelines, and controls.



Major Project Summaries:

As Program Manager/Project Manager:

Client [Confidential-Financial/ Banking domain] March 2017- December 5, 2017

Project assessment & planning consultation; in addition to design work in software upgrades --deployments, training, OCM & communication; SharePoint deployment;

Back-office ERP deployment, with compliance to IRFS accounting standards;

SSM Healthcare Systems [Confidential-Medical and Pharma domain] Oct. 2016 February 2017

Saint Louis, MO [Budget $15 18M]

Assessment, re-write, ERP accounting platform migrated from AS400 data base to Cloud & ECM development & integration ITSM processes and 70 customs applications, SharePoint upgrade to 2013; Windows migration from Windows 7 to 10; create for deployment mobility program; 7756 EUs, multiple locations; DR creations and deployment using Primavera P6; O365 DEPLOYMENT with SfB; Azure as backup; TFS employed; deployment; team size 10 with 22 virtual team members; Team Foundation Server DevOps with Two BD conversions and mobility deployments; Big Data migration;

Client [Confidential] Updates to voice over LMS files: June 2016- October, 2016

oDomains: Energy, healthcare

Client [Confidential] Update & training for SfB platform: June 2016 August, 2016

POS upgrading and systems updating

Design, development, implementation and deployment

O365 DEPLOYMENT with SfB & SharePoint update & OCM training with IT ERP accounting process redesign with IFRS standard compliance and deployment;

Domains: Manufacturing, Insurance IT computer, Retail and Data WHS, energy, healthcare

Microsoft Gold Partners October 2015 – June 2016

Various locations [Budget ranges $2.75--$10M]

Microsoft Fast Track Incubation Project Manager:

oFulfilled dual role as a Senior Level Architect & Project Manager – Effectively managed risks, issues, budget, schedule and stakeholder expectations. Applied Agile Methodologies Integration of ITSM processes including ERP accounting & ECM procedures and used BI in customer data analytics; DevOps utilized in project management; Windows migration from Windows XP, & 7 to 10;

oFour private Cloud Dc migrations with POS upgrading projects/ three public; One Big Data conversion with smaller migration; TFS used in Microsoft Gold Partners setting;

oDomains: Telephony, Retail, OEM, Insurance, Financial, Healthcare, Manufacturing, Energy,

oATT, Dell, Access, Flowserve

oExecuted all IT preparation, training, communications & OCM/AWS deployment – UC, ECM, Application and Mobile Services; Dynamics & Oracle financial updates with IFRS standards & implementation; Azure DR implementation; JIRA used in Agile methodology;

About 9.5-month O365 DEPLOYMENT [with SfB] project involving 6 deployments and/or upgrades and updates for MS Gold Partners using Microsoft technologies;

Dc refinements with Wi-Fi and Network adjustments for project completion

Accounting platforms upgraded with compliance standards met or exceeded;


Implemented mobile device deployment, both MDM & MAM, involving 14,000+ Devices-App development-energy industry;

6 [Server 2012] SCCM deployments/DC implementations and a Cloud Data center migration [BD influence];

Over-haul SharePoint site and ECM management development

Directed multiple platform upgrades – SharePoint 2013, Mobility [MAM], .Net, DR, MS Dynamic CRM & AX updates and upgrades.

Email migrations & FTP sites data migration to OneDrive for Business.

Midstream Energy Company [Confidential] October 2014 – October 2015 [Budget $20M-$25M]

As Program, Project Manager:

oFulfilled dual role as Senior Leader and Program Manager with Project Manager responsibilities.

oRealignment of ITSM procedures and ERP financial processes; Windows migration from Windows XP to 7 200 virtual servers with 7700 client machines;

oData migration to Cloud; R program deployed; Rally used for Agile management;

oImplemented successfully Maximo deployment with multiple platforms such as O365 DEPLOYMENT, PS, and SharePoint upgrade; dashboard developed for BI and DA; UC using SfB; ECM development & retrofit;

oLeveraged Agile & Scrum methodologies implemented; 27 workload project plans; DC cloud implementation; Agile methodology; One Big Data conversion and migration in 31 workstreams;

oDesigned and deployed in filed new Wi-Fi network for data collection;

oDirected special development & emphasis on Oracle Geospatial & GIS mobile application deployment, AMI deployment; Effective SLA manager during and after implementation.

Mobile device deployment project included 3 development teams and 6,250 devices.

JP Morgan Chase September 2013 – September 2014

New York, NY [Budget $88M $100M]

AS Program/Project Manager and Solutional Architect:

oPlayed dual Role as Solution Architect & Project Manager.

oArchitected new network adjustments for Mobile devices MDM deployment in addition to O365 DEPLOYMENT /SharePoint; AWS DR implementation using Azure; Dc consolidation and one migration; Jira applied for SDLC; Windows migration from Windows XP to 7;

oPlanned all IT preparation, training, communications & OCM-one blended work stream; Accompanying platforms were Back Office and front office – SAP.

oITSM integration with revamp of services and processes including EDM development

oAgile & Scrum methodologies implemented; Citrix [Xendesktop & XenApps] deployment.

oDirected dashboard development for BI with Mobile device deployment of some 88,600 devices; Data Migration to third party;

oDeployed proprietary platform for trading and purchasing with ECM platform on a .Net framework; App development for mobile devices; Oracle AR financial package upgrade;

oDeployment & migration from Lotus Notes 8.X with a Cloud Data center migration.

Flowserve [Energy industry] September 2010 – 2012 & January 2013

Dallas, TX [Budget $20-$28M] [Budget $25M 30M]

September 2013

As Senior Project Leader as Solution Architect/Program & Project Manager

oExecuted O365 DEPLOYMENT/SharePoint deployment- email migrations & ECM, ERP, EPIC update, implementation plus mobility and deployment with Office 2010; SDLC development 348 apps; IFRS accounting standards in compliance due to multiple domain and country locations;

oThird Party Data center migration architected solution for DR-AWS conversion;

R11i upgrade to R12 Oracle [IFRS standards & implementation] with ServiceNow deployment;

oWorldwide DC consolidation with Data conversion to One Neck DC;

oCreated, designed and managed end-to-end project implementation of one new install and two upgrades plus app development for replacement of 348 apps;

o‘Last mile’ challenges handled through Wind-Chill-Riverbed deployment in 56 countries and 9-time zones.

264 sites with infrastructure upgrade concurrently with software server upgrades.

Special emphasis on Oracle Geospatial & GIS mobile application deployment [16 development teams] plus AMI deployment and maintenance – SLA responsibilities.

North America deployment of Genesys CC with Mobile device deployment 25, 714

Overseas deployment planned in near future with DC cloud implementation.

oCoordinated with departments including Manufacturing, Sales & Marketing & CRM, Purchase, Inventory, Finance & HR.

oOrchestrated all IT preparation, training, communications & OCM/AWS deployment leveraging.Net framework, ECM, Application and Mobile Services.

Zurich Insurance International September 2008 – August 2010

London, Belgium [Budget $120M $130 M]

As Senior Solution Architect & Program & Project Manager

oDirected four project segments – Email, ECM [SharePoint] ERP, plus proprietary platform, Mobile deployment and accompanying applications. Agile and Scrum implemented in project execution and SDLC in concert; IFRS compliance adoption due to MOU by IASB;

oDeployed Citrix & VDI hybrid; two DC migrations; ServiceNow deployment replacing a proprietary platform;

oCreated new Wi-Fi network adjustments for mobile devices-MDM deployment

oDeployment of Office 2010 & O365 DEPLOYMENT and data center migration.

oITSM realignment of procedures and processes with PPM refinement

oDeveloped dashboard for BI & custom data analytics.

oSpearheaded three on-going international programs with web-based deliverables, F2F & CBT training.

oAs IT delivery Manager thru PMO – Oversight & managed, orchestrated & implemented multiple project plans, and documented progress. Reported to ‘C” level thru PMO & Steering Committees.

oMobile device deployment of 110,000 devices; successfully managed multiple end-to-end ERP projects including financial and SharePoint implementations.

oThree successful deployments containing ERP works streams totaling over 130,000 end users (both functional & technical HR, AR, AP, PPM, FA, Payroll, Asset Accounting, Funds Management, Sales Management, Inventory Management of projects), plus three work streams with blend of S.D. ERP accompanying platforms were Oracle financials, SAP, and Microsoft Dynamics due to different country locations;

Microsoft/Marketstar March 2005 July 2009

Over 300 locations during contract [Budget Ranges $2.5M $25M]

As Senior Program & Project Manager/IT Delivery Manager

oDirected three on-going national programs with emphasis on OCM, with web-based deliverables, F2F & training. As IT delivery Manager thru PMO: Oversight & managed, orchestrated & implemented multiple project plans, data center consolidations, documented progress, and reported to ‘C” level thru PMO & Steering Committees.

oSuccessfully managed multiple end-to-end ERP projects, including financial and SharePoint implementations [ 23]

oThree successful deployments containing ERP work streams totaling over 130,000 end users (both functional & technical HR, AR, AP, PPM, FA, Payroll, Asset Accounting, Funds Management, Sales Management, Inventory Management of projects) plus three work streams with blend of S.D. ERP accompanying platforms were Oracle financials, SAP, Microsoft Dynamics with data center migration.

oFunctioned as PM for MS Gold Partners in single ‘dual role’ PM & PM/project manager role. Responsible for Project Initiation, Project Governance, 7 Compliance, Project Planning & Budgeting, and Risk management. Managed developers, with Training document creation; involved end-to-end management of:

Office 2007 projects: conversions & installations & rollouts in five continents in over 76 countries; domains: financial, energy, retail, healthcare and manufacturing;

Oversight & managed webcast series & delivered over 500+ webcasts;

Oversight & managed & implemented Mini Microsoft Across America vehicles.

Managed & delivered 34 web deliverables;

Deployed on 8 teams as PM with differing agendas & mission critical goals.

Accomplished & delivered multiple keynotes plus 100+ seminars;

Successfully managed, orchestrated & delivered @ 71 ‘pilot-test’ technology events while concurrently maintaining 8 Project Management positions; Managed multiple agendas & mission critical elements as outlined above.

Additional Skill Sets & Platform Experience

Unique demeanor that allows work under extreme pressure and still able to calmly coordinate the various Projects. Fulfilled role as both Project Manager and Mentor. Applied Agile principles for core team and virtual team while playing role as Scrum Master. Able to interact and update status with Sr. Executives including CXO & Board level.

Virtualization of Desktop & SharePoint migration: [88,156 EU] creation of training content & delivery to end users. Proprietary ERP financial software implemented for a F-500 company in the financial sector.

ERP deployment with change management, program management involving over 147,255 end users. Deployed 100,000 mobile devices plus supporting apps through oversight & management of multiple work streams [PWAP].

F500-Office 365 Cloud migration from Lotus Notes 8.X & 6.X, Deployed Office 2010 from Office 2003.

SharePoint implementation, Lotus Notes to Office 365 migration, infrastructure changes, deployed additional servers to upgrading MS exchange & AD sign-on capabilities from Domino server.

Management of Office 365 conversion, Lync Training & Office 2010 training; SharePoint implementation (out of box installation with minimal customization) accompanied by VDI.

Strong practitioner of fitting program solution to the project using Waterfall, Agile and Scrum and/or hybrid; applied to over 150 projects in industries including Retail, Financial, Oil & Gas, Services and Manufacturing. Broad experience in application of transforming large organizations. Exceptional analytical, problem-solving and critical thinking skills.

Expert in project crisis management with over 35 of career projects having been ‘rescues.’ Big Data Creator using Azure, AWS, Google Compute, MapReduce, SQL Server, MySQL, PostgreSQL, Cloud Foundry, Apache Spark, and RedShift

Domain experience includes: Insurance, Financial, Healthcare, OEM, Manufacturing, Energy, Retail, Software, Hardware, Technology, Call & Data Centers both migration to public {Azure and AWS for example] and private and consolidations, Renovation & Construction Industry, Transportation Industry, and State and Federal Governments.

Demonstrated competency in working with a wide range of government departments with diverse business needs, interests, expectations and requirements

Broad and deep working knowledge of the IT industry, especially in the areas of operating systems and equipment, network configurations, languages and applications, software and hardware development, information security / assurance and emerging technologies

Operational knowledge and understanding of large, complex systems and integration projects

Detailed knowledge of Federal IT regulations / guidelines with solid understanding of related software tools and methodologies

Extensive working knowledge of Microsoft Office Suite and project management software programs

Skilled proficiency using MS Project within an iterative development cycle

Knowledgeable of and skilled in implementing “best-in-class” concepts / principles within the areas of program and project planning, scheduling, budgeting and operations for successful achievement of objectives

Ability to implement Earned Value Management (EVM) concepts and to create related reports for use by government and company oversight staff

Ability to effectively implement PMP and CMMI (Level 2 or higher) processes

Excellent leadership, capital planning, financial management, cost control, estimating and contract negotiating skills

Ability to manage multiple services and task order projects simultaneously

Ability to make sound, well-informed and objective decisions; perceives the impact and implications of decisions

Ability to prepare, justify and administer program budget and to assess financial conditions

Ability to persuade others to accept recommendations and to negotiate to find mutually acceptable solutions

Ability to organize work, set priorities and determine resource requirements

Skilled in facilitating teamwork and coordinating efforts for the successful achievement of goals

Excellent supervisory and management skills with ability to manage and resolve conflicts, grievances, confrontations or disagreements in a constructive manner

Detail-oriented with exceptional organization, problem-solving and critical thinking skills

Exceptional customer service and relationship-building skills

Ability to interact professionally with team members, corporate management, and clients of all levels

Solid ability to simultaneously manage multiple projects and priorities, work under pressure and to meet tight deadlines

Demonstrated ability to work independently in a fast-paced environment with little to no daily supervision

Excellent verbal and written communication skills with solid presentation skills and ability to write federal contract proposals


Doctoral award in International Project Management and Business, Beltran University, [Internet]

Two On-line Masters, Internet Technology & Business Administration, Jones International University, [Internet]

Bachelor’s Degree with course work in Science, Biology, Chemistry & Physics, Washington University (STL).

Computer Software Skills

Microsoft Office Suite, Microsoft Project/Server, Visio, SharePoint, SAP, Genesys, Rally, Remedy, Jira, Microsoft System Center, Microsoft Service Manager, SQL Server, Windows 8/10/ Camtasia, Goldwave, Adobe Suite

Highlights of OCM and Training Summary:

Created, narrated and delivered over 4500 ‘Tech, Comm. & OCM.’ Bytes

Delivers 90% retention for end users of new platform reduces the “get-it’ time to days from months

Career presentations 14,376+

Delivery to end users directly and LMS platforms

Over 1645 courses designed and delivered with all development procedures

Extensive experience with 3D animations, Camtasia and Adobe suite

Used Adobe Suite, Camtasia, Lectora, SNAP, Articulate and various supporting software

Customers include G.E., J. P. Morgan, Skillsoft, Microsoft, Flowserve, Access Energy & Access Midstream, Zurich, Dell & HP

Content delivery was for platform migrations, training & OCM support

Software upgrades

Organizational process changes

Manufacturing changes to working systems

CBT training scenarios

Web cast delivery live, then encapsulated LMS versions with support documents

Designed and delivered over 14,710 training seminars and/or workshops

Have worn tri & dual ‘hats’ in project management scenarios

Adobe Suite, MS Office suite, (TMT) and Business Objects 11, Camtasia & Articulate expertise

ADDIE, Kemp and OEM design models leveraged to fit client requirements

Skill Sets:

Expert: Assessment capability with SMEs determining objectives based upon business stakeholder requirements

Expert in Storyline 2, Articulate Suite and Adobe Captivate 8, Adobe Suite, Tech Smith products including Snag-It, Camtasia

Expert: Recommendations and creating appropriate training solutions with Tech Bytes as supporting media ---Access user requirements, business processes, and technical information • Design and develop learning materials utilizing a variety of technical tools and formats-mobile and desktop plus deployment expertise onto LMS platforms • Deliver ILT as needed, both in person and via Web cast • Provide evaluations and assessments to ensure learning programs are effective using • Supplement FAQs Utilize evaluation results for continuous improvement. • Utilize agile instructional design methods for rapid content design and delivery.

Contact this candidate