Customer Service Microsoft Office
Resume:
CURRICULUM VITAE
Of
ITUMELENG GLORIA NTULI
ID NO: 860**********
PERSONAL DETAILS
Full Names & Surname Itumeleng Gloria Valerie Known as Itumeleng Age & Gender 31 year old Female
Languages English,isiZulu, Setswana, Sepedi
Physical Address 13253 Mamelodi East, Monareng Street 0122 Contact Details Cell: 073-***-****/076-***-**** -Email: *********.******@*****.*** High School Education
Highest Standard
Passed
12 Institution Phateng Comprehensive School
Year Passed 2005 Subjects
Setswana, English, Accounting, Mathematics, Economics and Business Economics
OTHER QUALIFICATION INSTITUTION YEAR
Business Admin Certificate
Signa Academy
2015
Read Speak Write
ENGLISH Good Good Good
AFRIKAANS Fair Poor Poor
SEPEDI Good Good Good
CAREER DETAILS
COMPANY Woolworths Food Stores
EMPLOYMENT DATES 2011 to 2013
POSITION HELD Store Assistant and Cashier
Responsibilities:
Assisting in daily opening and shop preparation, packing goods on shelves and removing expired goods from shelve
Assisting customers with opening of new accounts, processing customer applications.
Verifying customer information, perform stock taking regularly.
Customer Service and Till operator
COMPANY Sithabile Technology Services
EMPLOYMENT DATES July 2014 - August 2016
POSITION HELD Receptionist and Admin Clerk
Responsibilities:
Reception.
Assisting with telephone queries.
Providing efficient frontline services by greeting and directing callers and visitors appropriately and notifying personnel of visitor/s arrival.
Receiving and managing calls from internal staff via telephone and email
Answering telephone calls and transferring to the correct extension.
Assisting with telephone queries.
Taking messages for employees when they are not available to take calls.
Co-ordinate meetings and organize catering, organize conference and meeting room bookings
Telephone list to be reviewed and updated at regular intervals.
Monitor visitor access and maintain security awareness.
Ensure knowledge of staff movements in and out of organization, schedule appointments and maintain appointment dairy either manually or electronically. ADMIN CLERK
Processing of sales credit notes for return of goods or warranty credits filing of credit notes.
Reversal of Credit Notes.
Invoicing
Opening new debtor’s files for the Credit Controller, and filing debtor’s application forms.
Emailing and faxing month end and mid-month statements to the clients.
Receiving daily proof of delivery invoices from the warehouse and the couriers and reconciling back to invoice listing.
Emailing and faxing invoices to sales personnel and clients.
Calling and emailing suppliers to request their BEE certificate.
General office duties as requested by the admin team.
General filing as requested by the admin team.
COMPANY Pearson Instituted Of Higher Education (CTI) EMPLOYMENT DATES January 2017 – February 2017
POSITION HELD Loan Administrator
Responsibilities
Customer Service.
Assisting Students and Sponsors with loan application forms.
Capturing Students and Sponsors information on the system.
Processing standard bank loans.
Scanning Applications.
Calling sponsors and offering them student loans.
Bank captured list.
Dealing with loans tracker.
TECHNICAL PROFICIENCY & SKILLS
A good working knowledge of all levels of helpdesk support.
Excellent telephone manner and customer service skills.
Verbal and written communication skills.
Organizing and planning,initiative, reliable and stress tolerance.
Able to manage customer's expectation.
A good working knowledge of Reception.
Excellent telephone manner and customer service skills.
Able to manage customer's expectation.
Ability to work shifts and weekends - occasional overtime.
Having the ability to listen to, understand and defuse difficult situations.
Knowledge of all Microsoft office applications and operating systems.
MS Word.
MS Excel.
MS Power Point.
MS Outlook.
Access Explorer.
Google Drive.
LIST OF REFERENCES
Name Audrey Mofamere
Company Woolworths
Position Manager
Contact Numbers +27-12-809-**** / 083-***-****
Name Lynn Attenborough
Company Sithabile Technology Services
Position Group Chief Financial Officer
Contact Numbers +27(11 ) 848 7021 / +27-11-848-**** Name Thando Kubheka
Company Pearson Instituted Of Higher Education (CTI) Position Supervisor
Contact Numbers +27-010-***-**** / 072-***-****
Contact this candidate