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Customer Service Microsoft Office

Location:
Pretoria, GP, South Africa
Salary:
R10 000 - R15 000
Posted:
January 09, 2018

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Resume:

CURRICULUM VITAE

Of

ITUMELENG GLORIA NTULI

ID NO: 860**********

PERSONAL DETAILS

Full Names & Surname Itumeleng Gloria Valerie Known as Itumeleng Age & Gender 31 year old Female

Languages English,isiZulu, Setswana, Sepedi

Physical Address 13253 Mamelodi East, Monareng Street 0122 Contact Details Cell: 073-***-****/076-***-**** -Email: ac3yth@r.postjobfree.com High School Education

Highest Standard

Passed

12 Institution Phateng Comprehensive School

Year Passed 2005 Subjects

Setswana, English, Accounting, Mathematics, Economics and Business Economics

OTHER QUALIFICATION INSTITUTION YEAR

Business Admin Certificate

Signa Academy

2015

Read Speak Write

ENGLISH Good Good Good

AFRIKAANS Fair Poor Poor

SEPEDI Good Good Good

CAREER DETAILS

COMPANY Woolworths Food Stores

EMPLOYMENT DATES 2011 to 2013

POSITION HELD Store Assistant and Cashier

Responsibilities:

Assisting in daily opening and shop preparation, packing goods on shelves and removing expired goods from shelve

Assisting customers with opening of new accounts, processing customer applications.

Verifying customer information, perform stock taking regularly.

Customer Service and Till operator

COMPANY Sithabile Technology Services

EMPLOYMENT DATES July 2014 - August 2016

POSITION HELD Receptionist and Admin Clerk

Responsibilities:

Reception.

Assisting with telephone queries.

Providing efficient frontline services by greeting and directing callers and visitors appropriately and notifying personnel of visitor/s arrival.

Receiving and managing calls from internal staff via telephone and email

Answering telephone calls and transferring to the correct extension.

Assisting with telephone queries.

Taking messages for employees when they are not available to take calls.

Co-ordinate meetings and organize catering, organize conference and meeting room bookings

Telephone list to be reviewed and updated at regular intervals.

Monitor visitor access and maintain security awareness.

Ensure knowledge of staff movements in and out of organization, schedule appointments and maintain appointment dairy either manually or electronically. ADMIN CLERK

Processing of sales credit notes for return of goods or warranty credits filing of credit notes.

Reversal of Credit Notes.

Invoicing

Opening new debtor’s files for the Credit Controller, and filing debtor’s application forms.

Emailing and faxing month end and mid-month statements to the clients.

Receiving daily proof of delivery invoices from the warehouse and the couriers and reconciling back to invoice listing.

Emailing and faxing invoices to sales personnel and clients.

Calling and emailing suppliers to request their BEE certificate.

General office duties as requested by the admin team.

General filing as requested by the admin team.

COMPANY Pearson Instituted Of Higher Education (CTI) EMPLOYMENT DATES January 2017 – February 2017

POSITION HELD Loan Administrator

Responsibilities

Customer Service.

Assisting Students and Sponsors with loan application forms.

Capturing Students and Sponsors information on the system.

Processing standard bank loans.

Scanning Applications.

Calling sponsors and offering them student loans.

Bank captured list.

Dealing with loans tracker.

TECHNICAL PROFICIENCY & SKILLS

A good working knowledge of all levels of helpdesk support.

Excellent telephone manner and customer service skills.

Verbal and written communication skills.

Organizing and planning,initiative, reliable and stress tolerance.

Able to manage customer's expectation.

A good working knowledge of Reception.

Excellent telephone manner and customer service skills.

Able to manage customer's expectation.

Ability to work shifts and weekends - occasional overtime.

Having the ability to listen to, understand and defuse difficult situations.

Knowledge of all Microsoft office applications and operating systems.

MS Word.

MS Excel.

MS Power Point.

MS Outlook.

Access Explorer.

Google Drive.

LIST OF REFERENCES

Name Audrey Mofamere

Company Woolworths

Position Manager

Contact Numbers +27-12-809-**** / 083-***-****

Name Lynn Attenborough

Company Sithabile Technology Services

Position Group Chief Financial Officer

Contact Numbers +27(11 ) 848 7021 / +27-11-848-**** Name Thando Kubheka

Company Pearson Instituted Of Higher Education (CTI) Position Supervisor

Contact Numbers +27-010-***-**** / 072-***-****



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