Karena J. Roberts

ac3yt7@r.postjobfree.com – 603-***-**** – Manchester, NH

EXPERIENCED BUSINESS PROFESSIONAL

Experienced business professional with expertise in developing client relationships and enhancing business solutions. Demonstrates strong technical and analytical skills. Ability to facilitate process improvements and satisfy compliance requirements working with cross functional teams. Exceptional project management and onboarding skills.

PROFESSIONAL EXPERIENCE

Implementation Specialist II ADP, Inc., Manchester, NH 2010-2017

Implemented payroll solutions while maintaining proper client expectations and integrity allowing clients to concentrate on other aspects of their business. Developed and maintained client relationships while providing product training and processing payroll.

Delivered product solution following client-defined timeline and ensured client satisfaction

Reviewed client data for accuracy according to guidelines and training for accurate tax reporting

Worked side by side with clients to process payroll successfully

Met client needs by resolving issues and collaborating with associates for product solutions

Client Support Specialist II 2005-2010

Provided world class client service to large and small businesses.

Investigated, researched, analyzed and resolved simple to highly complex payroll and tax problems

Educated and trained clients on products applications to ensure full use and understanding of product capabilities and procedures.

Developed and maintained effective client relationships increasing our client retention rate.

Regional Sales Administrator ADP TotalSource, Manchester, NH 2000-2005

Created sales proposals and performed credit checks

Processed regional sales reports and tracked sales commissions

Prepared sales contracts and new client documents

Organized sales meetings and training seminars

Ordered supplies and provide software support using ACT, Concur, Word, Excel and Org Plus software

TECHNICAL SKILLS

Microsoft Word, Excel and Power Point, eAccess database, Netsecure security software, Lumin, Order to Cash - Oracle for billing, Microsoft Outlook, Bomgar Remote Support, ADP Workforcenow

SOFT SKILLS

Project management, database management, analytical, multitasking, adaptable, problem solving, driven, self-motivated, goal orientated, team player, excellent communication skills

EDUCATION

Certificate, Work Ready NH Program, Manchester Community College, Manchester, NH 2017

NCRC level: Platinum

College: 1 year of college at Manchester Community College, Manchester, NH

High School Diploma from Memorial High School, Manchester, NH