Customer Service Assistant

V.C.Vilvanathan

**/** ****** ***** *** Street Villivakkam

Mobile No:740*******

***********@*****.***

Professional Summary

The mission of British Deputy High Commission (foreign wealth organization) which involves UK Visa Process and consular enquiries.

Work Experience:

Visa Support Assistant – British Deputy High Commission, Chennai

I worked with British deputy high for thirteen year in Visa Department as Visa support assistant

Work related experience as follows below

Analyzing UK Visa Process and UK Visa Enquires.

Updating important Applicant details in the systems.

Drafting mails correspondence for the execution of Customer support.

Dealing immigration service with company BEP companies. (Business Express Programmes)

Maintaining highly confidential files and Document in secured place.

Scheduling interview for the UK Visa Applicant especially for the students.

Preparing weakly report for office manager and Higher official

Preparing report for the team of Data Verification unit (Documentation )

Arranging Travel Requirement for Higher officials

Maintaining outward and inward Courier logs

In charge for stationary Department and registry

Worked with Vignette Team. Core responsibility is to ensure the Visas are printed stuck

and embossed as given standards. Be aware of the integrity and security of vignette handling.

INTERACTION WITH VFS:

Interacting with VFS (visa facilitation service) Regarding application intake and output application.

Customer Relations in British Embassy

Contacting applicant/customer and scheduling Interview

Contact Applicant/Sponsor/Universities and request for required additional documents

Conduct Telephonic Interview with applicant/sponsor gather required information for

quality decisions.

Was part of the transition team of Sri Lankan applications moving to Chennai

Worked for RALON (Risk & Liaison Overseas Network) team and had the essential research and investigation skills, multitasking, team working and time management skills.

To render service and support to the UKVI Visa services team by efficiently completing data.

Been a part of the Customer Service Excellence team to ensure the UKVI department

was accredited with Customer Service Excellence.

Achievements

Won ‘Employee of the Month’ in the current organization for ‘Embracing change effectively’.

Won ‘Employee of the Month’ for UKVI South and Southeast Asia’s competition.

Coordinated with Sportspersons for London Commonwealth Games 2014 – Appreciations received from Senior Officers.

EDUCATION

COURSE COMPLETED

NAME OF THE UNIVERSITY

MARKS OBTAINED IN %

YEAR OF COMPLETION

10thstd

Matriculation Board

55%

1996

Higher Secondary

State Board

60%

1998

B A (ECONOMICS)

PresidencyCollege(Madras University)

55%

2002

1. TECHINICAL QUALIFICATION:

Diploma in software Engineering (DSE) : Diploma in software Engineering (DSE)

2.PERSONAL DATA:

DATE OF BIRTH: 03:07:1978

PLACE OF BIRTH: Chennai

LANGUAGES

English - Read write & speak

Tamil - Read write& speak

Hindi - Only Speak

OBJECTIVE :-

Being an outstanding professional by maintaining professional competency and standing to the aviation of growth and development of the organization

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Place : Chennai

SIGNATURE

vilvanathan

V.C Vilvanathan

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