Customer Service Representative

Tammy Zangari

**** **** ****, ***** ********, NY 13212

315-***-**** ***********@*****.***

Professional Summary

Service oriented Customer Service Representative who delivers high quality customer service by accurately assessing client needs recommending the most useful policies and products, resulting in high customer satisfaction and retention.

Skills

Extensive direct customer interaction on a daily basis. Vast Underwriting knowledge. Provide proper direction to the customer in choosing the correct product.

Process new policies.

Extremely personable approach has created a high comfort level for direct customers.

Statistical reporting as required by Corporate policies and standards.

Secure payments and reconciliation of funds to be deposited and tracked on General Ledger.

Microsoft Word

AMS 360 Management System

Work History

James Sullivan - Agency Syracuse, NY

Customer Service April 2001 – October 2017

Calculated Premiums and established payments methods.

Primary contact for ‘walk-in’ clients to address and resolve and issues.

Select appropriate policies.

Finalized Sales and collected necessary premiums.

Follow up with clients on any open issues/complaints.

Daggett Insurance Agency

Customer Service – Syracuse NY January 1988 – April 2001

Completed applications for clients to meet their individual specific insurance needs.

Input client applications and client claims into computer system.

Processed premium payments as required.

Education

High School Diploma

North Syracuse High School

North Syracuse NY 1983

Majoring in Business, minor in English and Office Skills

Certifications

ABC Veterinary Technician

Animal Behavior College Santa Clarita CA

Currently completed 60% of curriculum. Areas of completion include: Office Etiquette and Hospital Procedures, Animal Restraint, Examination Room Procedures, Pharmacy, Surgical Prep and Assistance, Small Animal Nursing, Laboratory Procedures, Radiology and Ultrasound Imaging.

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