Customer Service Insurance Agent

JENNIFER RALSTON

**** *** ******* **., *******, OH 44201• 234-***-****• **************@*****.***

CAREER FOCUS

To secure a permanent insurance agent position with a company who provides opportunities for advancement and growth. I am authentic with a passion to transcend goals for myself and others around me while possessing excellent customer service skills. QUALIFICATIONS

Top-performing sales professional with an active license in the state of Ohio. State of Ohio Notary.

Excellence in exceeding sales quotas.

Solid work ethic with a natural ability to achieve success in sales. Exceptional ability to identify, anticipate and meet customer needs on a regular basis. EXPERIENCE

06/2015 – Current Insurance Agent

Hanlin Insurance - Randolph, OH

Top producer in the agency. Quoting and maintaining commercial and farm policies. Proficient in Hawksoft software. Services claims and daily customer service calls. 06/2014 – 06/2015 CSR

Kelly Insurance - Cuyahoga Falls, OH

Responsibilities included customer service, claims services and general office duties. 07/2012-09/2014 Insurance Agent

Rowley Insurance Agency – Englewood, FL

Retained 90% of policyholders during annual renewal period. Processed applications, payments, corrections, endorsements and cancellations. Developed, implemented and monitored new underwriting guidelines for the agency. EDUCATION

2009 Southern Insurance School – Ft. Myers, FL

Business ethics coursework

1990 Venice Senior High – Venice, FL

High School Diploma

REFERENCES AVAILABLE UPON REQUEST

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