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Customer Service Manager

Emalahleni, MP, South Africa
January 09, 2018

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Personal Details




Known As



Date of Birth


** ******** ****

ID Number


920-***-**** 089

Contact Number



Additional Contact Number


079-***-**** (Husband: Morné)

Email Address


Area of Residence


JS 292, Kromdraai, Witbank



South African







Driver's License


Code B

Own Transport


Yes - Own Vehicle

Marital Status






Valid Passport



Able/Willing to travel

more than 1 day at a time



Current Salary


R 6 500.00 Per Month - Nett

Benefits Expectation



Salary Expectation


To be discussed in interview

Benefits Expectation


Pension + 13th Cheque



One Month – Negotiable to 2 Weeks

Educational Background

Secondary Education

Year : 2010

Highest Grade : Matric

School : Hoërskool Akasia

Courses and Certificates



Computer Skills / Software Knowledge

Microsoft Office



Power Point


Placement Partner

Sage One Accounting (Pastel Online)

Employment History


Gener8 – Head Office


Administration Assistant to the Owner


01 February 2017 - Current

Reason for wanting to leave:

Career Development / Growth

Administration Assistant to Company Owner – Febuary 2017 to Current

Creating Quotes, Invoices and Credit Notes on Sage One Accounting (Pastel Online)

Adding Items and Customers on Sage One Accounting (Pastel Online)

Organizing and scheduling appointments, meetings, training, interviews and other similar activities requested by Owner / Manager

Ordering refreshments for Meetings and Training

Book travel arrangements and accommodation for customers

Providing customer service

-Ordering Business Cards

-Scheduling Vehicle Branding

-Scheduling Shop Branding

-Signing off Artwork for Quotation / Invoice books

-Sending out Leads to customers

Maintaining contact lists

Managing 4 email accounts

Coordinating between departments and operating units in resolving day-to-day administrative and operational problems

Sending out and receiving mail and packages

Sending faxes and emails

Managing documents and files

Answering the phone

Operating a range of office machines such as photocopiers and computers

Greeting guests and visitors

Employment History


Mpumalanga Personnel and Training Consultants - Witbank


Assistant Recruitment Consultant / Office Support


27 July 2015 – 31 January 2017

Reason for leaving:

Career Development

Role & Responsibilities

Assistant Recruitment Consultant – January 2016 to January 2017

Visiting clients to build and develop relationships

Developing a good understanding of client companies, their industry, what they do, plus their work culture and environment

Advertising vacancies by drafting and placing adverts in a range of media, for example



Using social media to advertise positions, attract candidates and build relationships with candidates and employers

Headhunting - identifying and approaching suitable candidates who may already be in work

Using candidate databases to match the right person to the client's vacancy

Receiving and reviewing applications, managing interviews and tests and creating a shortlist of candidates for the client

Doing references and checking the suitability of applicants before submitting their details to the client

Briefing the candidate about the responsibilities, salary and benefits of the job in question

Preparing CVs and correspondence to forward to clients regarding of suitable applicants

Organizing interviews for candidates as requested by the client

Informing candidates about the results of their interviews

Negotiating pay and salary rates and finalizing arrangements between client and candidates

Working towards and exceeding targets that may relate to the number of candidates placed

Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programs.

Office Support – 27 July 2015 to 23 December 2015

Answering the telephone

Transfer the call to the relevant person – Switchboard (5 Lines)

Sort, organize and maintain office records accurately

Check all incoming material and categorize either on the basis of content or alphabetically

Ensure all new documents and paperwork are filed and logged properly in the system

Handle all enquiries related to paperwork/documents

Index documents with numbers or codes before filing

Remove or discard outdated documents as per the company file maintenance procedures

Mange document structuring to ensure easy finding and retrieval when required

Manage all user requests related to document positioning, finding and retrieval

Maintain the record of the documents filed and removed

Inspect the filing section periodically to ensure records are categorized properly and are being maintained in a good condition


Dainfern College - Pretoria


Netball Coach for u/10 and u/15’s

14h30 to 16h00


16 March 2015 – 20 June 2015

Reason for wanting to leave:

Relocated to Witbank

Conditioning of individuals

Teaching movement skills

Teaching hand and eye coordination

Enforcing team work

Maintaining discipline


Collegiate School for Girls


Netball Coach for u/09 and u/11’s

13h00 to 14h00


March 2014 – August 2014

Reason for wanting to leave:

Relocated to Brits

Conditioning of individuals

Teaching movement skills

Teaching hand and eye coordination

Enforcing team work

Maintaining discipline


Beech Good Health Pharmacy – Port





March 2014 – August 2014

Reason for wanting to leave:

Part Time Position (When Needed) –

Relocated to Brits

Assistance of clients

Receive payment by cash, check, credit cards, vouchers, or automatic debits

Issue receipts, refunds, credits, or change due to customers

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

Greet customers entering establishments

Maintain clean and orderly checkout areas

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners

Contactable References

1. Gener8 – Head Office

Person to Contact : No One as I am currently still employed with this


2. Mpumalanga Personnel and Training Consultants - Witbank

Person to Contact : Dawn Field

Relationship : Manager

Contact Details : (013-***-****

Person to Contact : Jamie Parel

Relationship : Colleague (Senior Recruitment Consultant –

Trained me)

Contact Details : 062-***-****

3. Dainfern College - Pretoria

Person to Contact : Robyn Stassen

Relationship : Head Coach

Contact Details : 082-***-****

4. Collegiate School for Girls

Person to Contact : Leigh Thompson

Relationship : Head Coach

Contact Details : 083-***-****

5. Beech Good Health Pharmacy – Port Elizabeth

Person to Contact : Costa Dickios

Relationship : Manager / Pharmacist

Contact Details : 072-***-****

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