Customer Service Manager
Resume:
CURRICULUM VITAE
OF
EILEEN FERNANDEZ
Personal Details
Title
:
Mrs
Known As
:
Eileen
Date of Birth
:
ID Number
:
920-***-**** 089
Contact Number
:
Additional Contact Number
:
079-***-**** (Husband: Morné)
Email Address
:
************@*****.***
Area of Residence
:
JS 292, Kromdraai, Witbank
Nationality
:
South African
Race
:
White
Gender
:
Female
Driver's License
:
Code B
Own Transport
:
Yes - Own Vehicle
Marital Status
:
Married
Dependants
:
None
Valid Passport
:
No
Able/Willing to travel
more than 1 day at a time
:
Yes
Current Salary
:
R 6 500.00 Per Month - Nett
Benefits Expectation
:
None
Salary Expectation
:
To be discussed in interview
Benefits Expectation
:
Pension + 13th Cheque
Availability
:
One Month – Negotiable to 2 Weeks
Educational Background
Secondary Education
Year : 2010
Highest Grade : Matric
School : Hoërskool Akasia
Courses and Certificates
2017
WordPress
Computer Skills / Software Knowledge
Microsoft Office
Word
Excel
Power Point
Outlook
Placement Partner
Sage One Accounting (Pastel Online)
Employment History
Company:
Gener8 – Head Office
Position:
Administration Assistant to the Owner
Period:
01 February 2017 - Current
Reason for wanting to leave:
Career Development / Growth
Administration Assistant to Company Owner – Febuary 2017 to Current
Creating Quotes, Invoices and Credit Notes on Sage One Accounting (Pastel Online)
Adding Items and Customers on Sage One Accounting (Pastel Online)
Organizing and scheduling appointments, meetings, training, interviews and other similar activities requested by Owner / Manager
Ordering refreshments for Meetings and Training
Book travel arrangements and accommodation for customers
Providing customer service
-Ordering Business Cards
-Scheduling Vehicle Branding
-Scheduling Shop Branding
-Signing off Artwork for Quotation / Invoice books
-Sending out Leads to customers
Maintaining contact lists
Managing 4 email accounts
Coordinating between departments and operating units in resolving day-to-day administrative and operational problems
Sending out and receiving mail and packages
Sending faxes and emails
Managing documents and files
Answering the phone
Operating a range of office machines such as photocopiers and computers
Greeting guests and visitors
Employment History
Company:
Mpumalanga Personnel and Training Consultants - Witbank
Position:
Assistant Recruitment Consultant / Office Support
Period:
27 July 2015 – 31 January 2017
Reason for leaving:
Career Development
Role & Responsibilities
Assistant Recruitment Consultant – January 2016 to January 2017
Visiting clients to build and develop relationships
Developing a good understanding of client companies, their industry, what they do, plus their work culture and environment
Advertising vacancies by drafting and placing adverts in a range of media, for example
Using social media to advertise positions, attract candidates and build relationships with candidates and employers
Headhunting - identifying and approaching suitable candidates who may already be in work
Using candidate databases to match the right person to the client's vacancy
Receiving and reviewing applications, managing interviews and tests and creating a shortlist of candidates for the client
Doing references and checking the suitability of applicants before submitting their details to the client
Briefing the candidate about the responsibilities, salary and benefits of the job in question
Preparing CVs and correspondence to forward to clients regarding of suitable applicants
Organizing interviews for candidates as requested by the client
Informing candidates about the results of their interviews
Negotiating pay and salary rates and finalizing arrangements between client and candidates
Working towards and exceeding targets that may relate to the number of candidates placed
Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programs.
Office Support – 27 July 2015 to 23 December 2015
Answering the telephone
Transfer the call to the relevant person – Switchboard (5 Lines)
Sort, organize and maintain office records accurately
Check all incoming material and categorize either on the basis of content or alphabetically
Ensure all new documents and paperwork are filed and logged properly in the system
Handle all enquiries related to paperwork/documents
Index documents with numbers or codes before filing
Remove or discard outdated documents as per the company file maintenance procedures
Mange document structuring to ensure easy finding and retrieval when required
Manage all user requests related to document positioning, finding and retrieval
Maintain the record of the documents filed and removed
Inspect the filing section periodically to ensure records are categorized properly and are being maintained in a good condition
Company:
Dainfern College - Pretoria
Position:
Netball Coach for u/10 and u/15’s
14h30 to 16h00
Period:
16 March 2015 – 20 June 2015
Reason for wanting to leave:
Relocated to Witbank
Conditioning of individuals
Teaching movement skills
Teaching hand and eye coordination
Enforcing team work
Maintaining discipline
Company:
Collegiate School for Girls
Position:
Netball Coach for u/09 and u/11’s
13h00 to 14h00
Period:
March 2014 – August 2014
Reason for wanting to leave:
Relocated to Brits
Conditioning of individuals
Teaching movement skills
Teaching hand and eye coordination
Enforcing team work
Maintaining discipline
Company:
Beech Good Health Pharmacy – Port
Elizabeth
Position:
Cashier
Period:
March 2014 – August 2014
Reason for wanting to leave:
Part Time Position (When Needed) –
Relocated to Brits
Assistance of clients
Receive payment by cash, check, credit cards, vouchers, or automatic debits
Issue receipts, refunds, credits, or change due to customers
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Greet customers entering establishments
Maintain clean and orderly checkout areas
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
Contactable References
1. Gener8 – Head Office
Person to Contact : No One as I am currently still employed with this
Company
2. Mpumalanga Personnel and Training Consultants - Witbank
Person to Contact : Dawn Field
Relationship : Manager
Contact Details : (013-***-****
Person to Contact : Jamie Parel
Relationship : Colleague (Senior Recruitment Consultant –
Trained me)
Contact Details : 062-***-****
3. Dainfern College - Pretoria
Person to Contact : Robyn Stassen
Relationship : Head Coach
Contact Details : 082-***-****
4. Collegiate School for Girls
Person to Contact : Leigh Thompson
Relationship : Head Coach
Contact Details : 083-***-****
5. Beech Good Health Pharmacy – Port Elizabeth
Person to Contact : Costa Dickios
Relationship : Manager / Pharmacist
Contact Details : 072-***-****
Contact this candidate