waitress

NOVI ARIESTANTI

On Candi Kalasan Street

Blok b. No. 256 Perum Duren Jaya

Jakarta – Indonesia 17111

Mobile : +628**-****-****

SKYPE ID / IMMO ID : novi aristanti / Novi Ariestanti

E- MAIL : ***********@*****.*** / ****************@*****.***

OBJECTIVES :

To perform different task with all my best abilities and contribute my experience for the benefit of my employer and co-worker.

To provide courteous, professional, efficient and flexible service to the guest

WORK EXPERIENCE

Novotel Gajah Mada Jakarta

Jl. Gajah Mada no.188 Jakarta 11120, Indonesia 10 October 2016 - 8 january 2017

Waitress in Squere Restaurant ( All Day Dining Restaurant)

RESPONSIBILITY :

To greet arriving guests

Welcome guest the establishment and seat them

Ensure that everything guests will be needing is in order and clean

Estimate wait times for guests

Monitor guest waiting list

Provide a menu for customers and explain the specials

Regularly check the reservation book for the next meal reservations

Answer customer’s question accurately

Make contact with guest as they leave or bid farewell them good bye

Ensure effective and fast delivery service by the servers

Inspect dining facilities and ensure proper maintenance

Assign tasks to the serving personnel for smoth running of business

Ensure that guests are being attended

Welcome and greet guest as they arrived

Escorting guest to their seats

Schedule reservation in advance for guest

Ensure the guest receive quality service

Ensure that all guests requierement are timely met

Introduce guest to their servers

Representative of service and overall hospitality of the staff of the restaurant. While gueasts are waiting to be seated or waiting for take. Out order to be ready

Made comfortable and kept informed of the status their order or wait times

( offer and upselling order drink )

Follow proper telephone etiquette at all times. Obtain phone numbers for reservations

Be aware of special occasion procedure and price listings

Maintain an open line of communication between guests, management and service staff

Knowledge of restaurant operations to include appropriate staffing levels, service equipment and guest relations

Ability to read the English language to fully comprehend guest request, memos, reservation, promotional materials, event order and similar written materials

Ability to remember, recite and promote the variety of menu items

Ability to move throughout a crowded room to seat guests

Ability to effectively deal with customers complaints and concerns in a friendly and positive manner, listening, demonstrating emphaty with the customer and providing positive and proactive solutions

Iberotel Miramar Al Aqah Beach Resort Fujairah UAE 06 Mei 2013 - 27 FEB 2016

P.O.BOX 5218, Al Aqah, Fujairah, United Arab Emirates

Telp : +971********

Fax : +971********

Waitress in Al Majlis Restaurant ( All Day Dining Restaurant )

RESPONSIBILITY :

More than two years experience

Great knowledge of principles and processes for providing customer and personal services

Perform all duties and tasks in the assigned work pleace

To be fully conversation with all services and facilities offered by the hotel

To report for duty being punctual wearing the correct uniform & name tag, polished shoes, perfect grooming, make up, dress hair all the times

Come 30 minutes prior the working time

Read communication book for follow up

Perform all nessesary task to service food and beverage according standard performance manual hotel

Preapare table with table cloth, place math, condiment and other standard setting

Greet and seat customers and present them with menu with professional and personalize way

Inform customers of daily specials

Answered questions about menu items, making recommendation upon request

Take order from guests for food and beverages

Ensure proper correct order taking to speed up service and that guests are getting the correct order

Serve food and beverages to guests and preapare or serve speciality dihes at tables as required

Prepare check/ bill that itemize and total meal costs and sales taxes

Collect, presenting bill and closing payments from guest

Thank the guest with a smile wishing to see them again/ bid farewell

Follow all company policies and procedure

Ensure uniform and personal appearance are clean and professional

Perform other task and duties as requested by supervisors

Knowledge of food and beverage menu as assigned outlet in order and assist advise guest order

Practice good customer relation / attend customer complain/ guest satisfaction

Responsible for maintaining hygiene and sanitation cleaness standard in outlet rest and service equipment

Responsible for all service preparation before during and after the service ( mise en place and mise en scene )

Ensure minimum wastage breakage and spoiled

Actively use upselling tehnique / increase revenue

Maintain great service to the guest, especially the VIP guest

Strict following of service standards, opening and closing check lists

Ensure the basic sequence of service are followed by the staff

Promotes and upselling in professional manner

Make a clear order to the kitchen production and bar regarding beverage

Set tables as needed prior to the guest arrival

Communication with rest supervisor/ Manager concerning set up with guest reservation last minute change

Maintains knowledge of food and beverage

Food and beverage stocks inventories

Following hygiene and sanitation

To be Familiar with local food hygiene and HAACP guidelines as per dubai municipality

Organize back area, side station, stationary and equipment stores

Ensure the smooth operation of assigned station at all the times

Check all restaurant reservation list during the shift

Perform special duties are assigned by the duty team leader

Participates in decoration and preaparing the floor for promotion and special event

Handle all complaints by calling immediately duty the team leader

Attend daily briefing for daily information about the event and station assigment

To have a complete knowledge of the different products and their commercial use

JOB DESCRIPTION : ( SERVICE SEQUENCE AL MAJLIS RESTAURANT )

-Greet the guest

-Ascertain table preference

-Escort the guest and assist with seating

-Assist the parents with children

-Present the Beverage Menu

-Introduce the server and wish the guest and enjoyable meal

-Introduce yourself and explain the buffet

-Answer questions, make beverage recommendation and take the beverage order

-Repeat the guest’s order

-Take the guests room number and mark the table

-Present the food menu if requested

-Pass the beverage order to cashier to post it in micros

-Pick up and serve the beverage order and remove the extra covers

-Answer questions and make recommendation then take food order

-Repeat the guest’s order

-Pass the food order to the cashier to post it in micros

-Communicate verbally the food order to kitchen team

-Prepare the table for the food order

-Pick up and serve the bread and butter

-Pick up and serve condiments and food order by courses, inquire about any futher needs

-Offer fresh crushed pepper corn

-Quality check

-Offer refreshment for the beverage order

-Clear the soiled plates, b&b plate,and salt and pepper shaker then serve the tooth pick

-Present the dessert menu

-Answer questions and make recommendation and take dessert order, coffee and tea

-Repeat the guest’s order

-Pass the dessert, coffee or tea order to the cashier to post it in micros

-Prepare the table for the order

-Pick up and serve dessert tea or coffee order

-Prepare the check

-Present the check and close the payment

-Continue the service

-Assist with leaving and bed farwell

Rotana Erbil Hotel Kurdistan - Irak 19 April 2011 - 15 Dec 2012

Gulan Street, Erbil, Kurdistan – Iraq

Telp : 00964 (66) 2105570

Fax : 00964 (66) 2105556

Waitress in Bond Cafe ( Lobby Lounge & Bar )

RESPONSIBILITY :

Reporting to the Lobby lounge Manager regard on provide support bar and service term by way of cleaning and resseting the work area, running take food and beverages orders

Greet and acknowledge all guests and provide assistance where possible complete side duties in timely manner

Ensure that all activities adhere to support the company quality standard

Provide link between kitchen and service area

Provide table or counter service of all menu items / service of alcoholic or non alcoholic beverages

Updates food and beverages knowledge to carry out duties

Provide advice food and beverages to guests

Receives and stores food and beverages adhering to all food hygiene regulations and procedures

Consistently monitors quality of food and beverage being served and report to the supervisor or assistant outlet manager

Actively uses up selling technique to exceed guests expectations and increase revenue any other duties as requested

Complete opening and closing duties including setting up necessary supplies and tools,cleaning all equipment and areas, loocking doors check with captain and supervisor before leaving the end shift, set up stock ice, glasswares and pepper supplies, removed soiled wares from bar top and tables, maintain cleanliness and condition of work areas bar, bar unit, tables and other tools following all set up guidelines

Shangri-la Hotel Jakarta 7 September 2009 - 5 Sept 2010

Kota BNI. Jl. Jend. Sudirman kav. 1, Jakarta 10220, Indonesia

Service Associate in Coffee Shop All Day Dining Restaurant ( Satoo Restaurant)

RESPONSIBILITY :

Responsible to provide an excellent and consistent level of service to your customers and responsible to serve Food and Beverage to guests in the assigned place of work

Responsible to provide a courteous, professional, efficient and flexible service in order to maximize guest satisfaction

Serve food courses and alcohol beverages to guests

Set the tables according to type of event and service standards

Answere questions on menu selections

Communicate to the kitchen regarding menu questions ( the length of waits, recook orders and product avaibility

Communicates to the kitchen regarding menu questions ( availability, communicates additional meal requirements, allergies, dietary needs and special requested to the kitchen, records transactions in MICROS SYSTEM at time of order

Check in with guests to ensure satisfactions with each food course and beverages

Pick trays and clean tables as needs to ensure clean dining area

Maintain cleanliness of work area, china wares, glasswaress

Maintain cleanliness of work and guests are by clearing, collecting and returning food and beverage items, turning light

Present physical and accurate check to guest and process payment

Follow all Company and safety and secuirity policies and procedures

Report accident injuries and unsafe work conditions to manager

Complete safety training and ensure uniform and personal appearance are clean professional

Acknowladge all guests according to the company standards

Anticipates and address guest service needs and thank guests with genuine appreciation

Ensure adherence to quality expectations and standards perform other reasonable job duties are requested by supervisors

Raffles Hotel Dubai 29 September 2007 – 15 May 2009

Sheikh Rashid Road, Wafi City, P.O.Box 121800, Dubai, United Arab Emirates

Server in Raffles Salon (Lobby Lounge & Bar)

- In charge of lobby lounge property and equipment accountabilies.

- Handle the daily operations of the lobby lounge and bar.

- Ensure the basic sequence of service standard are followed by the staff.

- Mise en place and closing lobby lounge and bar.

- Attending to all guest by providing food, beverage and services.

- Inputs all food and beverage orders in micros system.

- Closing bills.

- Request all store items needed for the daily operation.

- Food and Beverage stocks inventories.

- Following Hygiene and Sanitation.

- Organize stationary and equipment stores.

- Attend daily breefing for daily information about the events and station assignment.

Mandarin Oriental Hotel Jakarta, Indonesia December 2006 – June 2007

M. H. Thamrin St, P.O. Box 3392 Jakarta 10310

Server in Cafe-Cafe Restaurant ( Coffee Shop ) All day dining restaurant

-In charge of restaurant property and equipment accountabilies.

-Attending to all guest by providing food, beverage and services.

-Attend daily breefing for daily information about the event and station assignment.

InterContinental Resort & Spa April 2006 – September 2006

Uluwatu St, 45 Jimbaran, Bali, Indonesia

Receptionist in Jimbaran Garden Restaurant

-Greeting and escorting the guest in restaurant.

-Handling restaurant reservation -Following telephone etiquette.

Courtyard by Marriott Kuwait December 2003 – December 2005

Al Shuhada St, P.O.BOX : 1216 Dasman 15463, Sharq, Kuwait

Server in Il Forno (Fine Dining Italian Restaurant) and Atrium Restaurant ( all day dining restaurant)

- provides excellent and elegant fine dining experience to all guest

- In charge of restaurant property and equipment accountabilies.

-Attending to all guest by providing food, beverage and services.

-Request all store items needed for the daily operation.

-Attend daily breefing for daily information about the events and station assignment.

Gandaria Steak Restaurant November 2002 – November 2003

Gandaria Tengah VII St, Kebayoran Baru, Jakarta, Indonesia

Waitress in Gandaria Steak Restaurant

-In charge of restaurant property and equipment accountabilies.

- Attending to all guest by providing food, beverage and services.

Personal Background

Date of Birth : November 27, 1981

Place of Birth : Jakarta, Indonesia

Sex : Female

Civil Status : Single

Citizenship : Indonesian

Height : 160 cm

Weight : 48 kg

Religion : Moslem

Passport No. : A 4543731

Educational Background:

2002 graduated from Diploma III Hotel and Tourism AKPINDO JAKARTA INDONESIA

1999 graduated Tourism High School

1996 graduated from Secondary School

1993 graduated from Primary School

Courses:

1998 passed English Course.

1997 passed Computer Course: Ms Office Word, Excel, And Internet Acsess

Trainings:

2014 following and completing BASIC FOOD HYGIENE conducted by Iberotel Miramar Al Aqah Beach Resort ( CRISTAL INTERNATIONAL STANDARDS)

2013 following and completing BON CAFÉ ( Middle East llc ) conducted by Iberotel Miramar Al aqah Beach Resort

2013 following and completing Communication Strategis conducted by Iberotel Miramar Al Aqah Beach Resort

2004 following and completing Marriot Service Excellent Program conducted by Marriott International

2004 following and completing Great Food & Safe Food / HACCP conducted by Marriot International

2004 following and completing Sprit to Served Training conducted by Marriot International

2003 following and completing Fire Training conducted by Courtyard Marriott Hotel

2002 following & Completing Supervised field Training in Food & Beverage conducted by Sari Pan Pacific Hotel, Jakarta, Indonesia

1998 following & completing Training in Housekeeping & Laundry Department conducted by Millenium Sirih Hotel, Jakarta, Indonesia.

Supporting Data:

Guest Satisfaction Oriented and Hotel Knowledge as well

Have a good Knowledge in Beverage

Have a good Knowledge of PC ( MS Word and MS Excel )

Have a good Command and Written in English Language

Have a good Interpersonal Skills and able to work Independently as a team

Will be able to work under pressure

Likes a new challenge, have self – confidence and motivated

CHARACTER REFFERENCE

Mr. Chiristian Jones / Mr. Gembong Wiranata

General Manager / Director Of Food & Beverage Departement at Novotel Gajah Mada Jakarta, Indonesia

Jl. Gajah Mada No.188 Jakarta 11120, Indonesia

Telp: 082*********

Mr. Rafat Itsmalek

Director of Food & Beverage Departement at Iberotel Miramar Al Aqah Beach Resort

P.O.BOX 5218, Al Aqah, Fujairah, United Arab Emirates

Telp. +97192449. Fax. +971********. Mobile. 052*******

Mr. Simon Azizi

Director of Food & Beverage Departement at Rotana Erbil Hotel

Gulan Street, Erbil Kurdistan – Irak

Telp : 009*********** Mobile : 009***********

Mr. Christian Westbeld / Ms. Charlotte Gibson

Director of Food & Beverage Departement / Director Of Human Resources at Raffles Dubai

Sheikh Rashid Road, Wafi City, P.O. Box 121800 Dubai United Arab Emirates

Mobile: +971********* Telp : (971 4)3248888 Fax : (971 4)3246000

Mr. Michael Kean

Executive Assistant Manager Food and Beverage

Shangri la Hotel Jakarta

Kota BNI JL. Jend. Sudirman Kav. 1, Jakarta 10220. Indonesia

Telp: (622*-******* Fax : ( 622*-*******

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