Customer Service Chameleon
Resume:
Destiny Rodriguez
OBJECTIVE _
To further my career in the fields of customer service and office administration in a long term position. I am a versatile quick learner who is prepared to provide my best work ethic and quality service to your organization.
EXPERIENCE 07/16-Current Dunkin Donuts Chicago, IL
Crew/Cashier
Developing/maintaining customer relationships
Monitoring food temperatures
Balancing daily intakes
Maintaining store appearance
Tracking store inventory
Preparing all off/on menu items
09/16- 05/17 Shedd Aquarium Chicago, IL
Guest Experience
Developing/maintaining customer relationships
Organizing group events
Meeting daily sales goals
Assessing customers’ needs/cross selling
Providing knowledgeable information on exhibits/sealife Operating the in house theater
Obtaining a thorough knowledge of water safety training 06/15-06/16 Dunkin Donuts Downers Grove, IL
Shift Leader
Ensuring speedy, efficient and amicable customer service Ensuring clean/comfortable environment
Balancing daily intakes
Preparing all off/on menu items
Accepting phone orders
Supervision/training of new employees
Developing/maintaining customer relationships
Meeting weekly/monthly sales goals
Delegating employee responsibilities weekends
P hone (773) - 331 - 2067 E mail d ******.*****@*****.*** A ddress Apt. 2N/3909 N. Lamon Chicago, IL 60641
Destiny Rodriguez
5/14-5/15 Dunkin Donuts Brooklyn, NY
Shift Leader
Supervision/training of new employees
Delegating employee responsibilities
Scheduling employee rosters
Maintaining inventory stock/store appearance
Resolving customer’s needs
Meeting weekly/monthly goals
Balancing daily intakes
Preparing all off/on menu items
Opening/closing the store
Accepting phone orders
Reviewing documentation of daily transactions
EDUCATION
09/10-06/14 High School of Telecommunications Brooklyn, NY High School Diploma
Expected 2020 Wilbur Wright College Chicago, IL
Associate of Liberal Arts i n International Relations KEY SKILLS
Windows (Excel, PowerPoint, Word, Publisher)
Google Docs, Sheets and Slides
Providing expert advice and solution to customers on a daily basis Good communication and problem solving skills
Working in both an independent and team environment Experience in multi-tasking
Ability to quickly learn new skills and concepts
Typing 75 words per minute
P hone (773) - 331 - 2067 E mail d ******.*****@*****.*** A ddress Apt. 2N/3909 N. Lamon Chicago, IL 60641
Destiny Rodriguez
REFERENCES Hadir Ali
Manager, Dunkin Donuts
7111 3rd Ave.
Brooklyn, NY 11220
Sera Siddique
Cashier, Dunkin Donuts
7111 3rd Ave
Brooklyn, NY 11220
Anjum Jabbar
Manager, Dunkin Donuts
1931 Ogden Ave
Downer's Grove, IL 60515
Marco Mata
Guest Experience, Shedd Aquarium
1200 S Lake Shore Dr.
Chicago, IL 60605
Brittny McElroy
Cashier, Dunkin Donuts
3843 N. Cicero
Chicago, IL 60641
P hone (773) - 331 - 2067 E mail d ******.*****@*****.*** A ddress Apt. 2N/3909 N. Lamon Chicago, IL 60641
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