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Customer Service Chameleon

Location:
United States
Posted:
January 08, 2018

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Resume:

Destiny Rodriguez

OBJECTIVE _

To further my career in the fields of customer service and office administration in a long term position. I am a versatile quick learner who is prepared to provide my best work ethic and quality service to your organization.

EXPERIENCE 07/16-Current Dunkin Donuts Chicago, IL

Crew/Cashier

Developing/maintaining customer relationships

Monitoring food temperatures

Balancing daily intakes

Maintaining store appearance

Tracking store inventory

Preparing all off/on menu items

09/16- 05/17 Shedd Aquarium Chicago, IL

Guest Experience

Developing/maintaining customer relationships

Organizing group events

Meeting daily sales goals

Assessing customers’ needs/cross selling

Providing knowledgeable information on exhibits/sealife Operating the in house theater

Obtaining a thorough knowledge of water safety training 06/15-06/16 Dunkin Donuts Downers Grove, IL

Shift Leader

Ensuring speedy, efficient and amicable customer service Ensuring clean/comfortable environment

Balancing daily intakes

Preparing all off/on menu items

Accepting phone orders

Supervision/training of new employees

Developing/maintaining customer relationships

Meeting weekly/monthly sales goals

Delegating employee responsibilities weekends

P hone (773) - 331 - 2067 E mail d ac3yjh@r.postjobfree.com A ddress Apt. 2N/3909 N. Lamon Chicago, IL 60641

Destiny Rodriguez

5/14-5/15 Dunkin Donuts Brooklyn, NY

Shift Leader

Supervision/training of new employees

Delegating employee responsibilities

Scheduling employee rosters

Maintaining inventory stock/store appearance

Resolving customer’s needs

Meeting weekly/monthly goals

Balancing daily intakes

Preparing all off/on menu items

Opening/closing the store

Accepting phone orders

Reviewing documentation of daily transactions

EDUCATION

09/10-06/14 High School of Telecommunications Brooklyn, NY High School Diploma

Expected 2020 Wilbur Wright College Chicago, IL

Associate of Liberal Arts i n International Relations KEY SKILLS

Windows (Excel, PowerPoint, Word, Publisher)

Google Docs, Sheets and Slides

Providing expert advice and solution to customers on a daily basis Good communication and problem solving skills

Working in both an independent and team environment Experience in multi-tasking

Ability to quickly learn new skills and concepts

Typing 75 words per minute

P hone (773) - 331 - 2067 E mail d ac3yjh@r.postjobfree.com A ddress Apt. 2N/3909 N. Lamon Chicago, IL 60641

Destiny Rodriguez

REFERENCES Hadir Ali

Manager, Dunkin Donuts

7111 3rd Ave.

Brooklyn, NY 11220

347-***-****

Sera Siddique

Cashier, Dunkin Donuts

7111 3rd Ave

Brooklyn, NY 11220

917-***-****

Anjum Jabbar

Manager, Dunkin Donuts

1931 Ogden Ave

Downer's Grove, IL 60515

630-***-****

Marco Mata

Guest Experience, Shedd Aquarium

1200 S Lake Shore Dr.

Chicago, IL 60605

312-***-****

Brittny McElroy

Cashier, Dunkin Donuts

3843 N. Cicero

Chicago, IL 60641

773-***-****

P hone (773) - 331 - 2067 E mail d ac3yjh@r.postjobfree.com A ddress Apt. 2N/3909 N. Lamon Chicago, IL 60641



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