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Customer Service Nursing Assistant

Location:
Wilson, North Carolina, United States
Posted:
January 08, 2018

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TEWANDA MELTON

*** ******** ******, ******, ** **893

Home: 252-***-**** • Cell: 252-***-****

ac3yj0@r.postjobfree.com

Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Hardworking CNA skilled at wound care, mobility assistance and charting. Highly flexible and willing to work all shifts. Certified Nursing Assistant in home health care and hospice care settings. Established record of reliability and creating positive rapport with patients, family and staff. Caring Certified Nursing Assistant with excellent communication skills and 10 years expertise in geriatric care. Understands mobility assistance needs

Charting expertise

Trained in grooming and bathing assistance

Understands medical procedures

Documentation procedures expert

Valid [NC] driver's license

Reliable transportation

02/2003 to Current

WILSON MEDCAL CENTER

Wilson, NC

Certified Nursing Assistant

Positioned residents for comfort and to prevent skin pressure problems. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival.

Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. 12/2018 to 12/2018

FEDEX SHIP CENTER

Wilson, NC

Package Handler

Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines.

Packed containers and re-packed damaged containers. 06/2014 to 08/2016

PRIVATE HOME HEALTH CARE

Wilson, NC

Home Health Aide

Completed and submitted clinical documentation in accordance with agency guidelines. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Provided transportation, assistance and companionship to clients. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Facilitated games and other activities to engage clients. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. SUMMARY

SKILLS

EXPERIENCE

Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.

Documented resident records on daily flow sheets.

Provided patients and families with emotional support. Promoted personal and co-worker safety.

Maintained a clean, orderly and well-stocked environment. Observed and documented patient status and reported patient complaints to the case manager.

Read and recorded temperature, pulse and respiration. 09/2002 to 03/2003

COMMERCIAL CLEANING

Wilson, NC

Commercial Cleaner

Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs. Emptied all trash cans and replaced liners.

Maintained all janitorial equipment in a clean, safe and operable condition. Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays. Polished furniture and metal fixtures.

Dusted and mopped all hard surfaces.

Cleaned Venetian blinds, including washing and vacuuming them. Scraped gum off of hard surfaces and carpet.

Set up and took down chairs and tables.

Dusted furniture, walls, machines and equipment.

06/1995 to 02/1998

WINN-DIXE

Wilson, NC

Cashier Customer Service

Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Built customer confidence by actively listening to their concerns and giving appropriate feedback. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. HIGH SCHOOL DIPLOMA: BASIC 1996

Beddingfield High School, Wilson, NC, United States CNA: NURSING ASSISTANT 1998

Wilson Community College, Wilson, NC, United States MEDICAL OFFICE ASSISTANT: MEDICAL OFFICE ASSISTANT 2016 Wilson Community College, Wilson, NC, United States EDUCATION AND TRAINING



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