Sylvia Wilson
Buffalo, New York 14215
Home: 716-***-**** Cell: 716-***-****
Email: **********@***.***
SUMMARY OF QUALIFICATIONS
Capacity for working efficiently in a fast-paced setting while handling multiple priorities.
Proficient in Microsoft Word, Internet Explorer and POS Operating System.
Successful in negotiating problem-solving solutions for complex issues.
Excellent organizational, communication and interpersonal skills.
Ability to work independently and within a team setting.
Detail oriented, driven and quality focused
SUMMARY OF SKILLS
Supervision of staff Worker under State regulations Data Entry
Results Oriented Inter-Personal Skills Critical Thinking
Team Coordinator Medical Liaison Customer Satisfaction
PROFESSIONAL SKILLS
Implementation of agency policy and procedure
Maintain records of attendance and progressive discipline
Maintain relationship with Union Executive Council
Supervision of 12-15 staff for a 10 bed residential site
Maintain contact with Service Coordinators and administrative personnel
Ensure site is operating within OPWDD and State regulations
Schedule and conduct medical appointments
Maintain communication with various doctors and other medical professionals
Ensure staff is properly trained, Ensure certifications are current
Develop and implement Residential Habilitation Plans
Develop and implement IPOP (Individualized Plans of Protection)
EXPERIENCE
Aspire of WNY, Getzville, NY Medical Liaison 2017-Present
Aspire of WNY, Getzville, NY Team Coordinator 2006-2017
Aspire of WNY, Getzville, NY Residential Habilitation Aide 1996-2006
SPS Health Care Inc., Buffalo, Home Health Aide 1990-1996
Education: Medialle College, BS in Human Services 1998