Office Manager

Holly Shippee

Holly Shippee

*** **** **** **** * Danielson, CT 06239 * 860-***-**** Home (Best) * 860-***-**** cell

ac3yil@r.postjobfree.com

Result oriented hands-on professional medical administrative manager for over 25 years.

Well informed individual trained in areas of HIPPA Compliance and Joint Commission Accreditation with dutiful respect for compliance in an all regulated environment.

Highly dedicated, organized, competent professional who possesses exceptional self-starting abilities, copious problem solving skills and professional communication skills.

Key Skills

Professional Communicator

Provider/Patient Relations

HIPPA Compliance

Billing

Medical Manager

Allscirpts PM

Allscripts Medical Manager

Team Player

Research and Generation of Reports

Policies and Procedures

Implementation of Goals

Problem Solving

Payroll

Scheduling

Correspondence/Medical Records

Daily Support

Athena

Electronic Medical Records

Experience:

Employment: Harrington Physician Services General Urology 2014-2017

-Ability to maintain strict confidentiality.

-Ability to remain flexible in work schedule.

-Ability to work under pressure and to meet deadlines.

-Ability to follow oral and written communication.

-Ability to organize and prioritize assignments.

-Ability to appropriately delegate duties when applicable.

-Working knowledge of Microsoft computer programs.

Current Office Manager Duties Include:

Maintain regular communication with administration to share information, make best use of computer and telecommunications resources, and assure understanding of policies and expectations.

Attend regular meetings and assure healthy communication flows between the practice and the central office departments.

Maintain supplies & equipment necessary for practice operation. These include office supplies & equipment; medical, lab & pharmacy supplies; equipment for sterilization & clinical procedures.

Assure compliance with current legal & payer requirements and HPS policies. Key areas are CMS, OSHA, CLIA, and HIPAA.

Provide recommendations for marketing initiatives that will support the growth and image of the practice. These may include community education, news releases, paid advertising, and direct mailings.

Surgery Scheduling

Accounts Receivable

Kronos Payroll Submission

Reception and Medical Assistant Backup

Monitor and Submit Hospitalist information

Insurance Validation

Check all forms for updates

Collect payments

Scan insurance cards and licenses

Precertification for Out Patient Procedures

Precertification with Insurance Company for all Hospital Procedures

Harrington Physician Services Urology Group Manager

Charlton, MA

Woodstock Medical Group Front end Lead

Woodstock CT

Generations Family Health Center, Willimantic, CT

2014-2017

2011-2014

Hospice Caregiver for Mother 2009-2010

1998 - 2008

Administrative Manager; Implementation of goals within a non-profit organization throughout the four sites strategically positioned in the Quiet Corner * Implemented training for new recruits * Participated in the interview process of medical providers, managers and support staff * Maintained and supported regulation functions and credentialing for all staff/provider needs * Public Relations coordinator for the main medical facility located in Willimantic, Connecticut * Provided high level administrative support by conducting research, preparing reports, handling and/or responding to information requests including those of sensitive and confidential nature * Experienced in the Human Resource field.

Generations Family Health Center, Danielson, CT

2002 -2005

Office Manager; Supervisor of a health care team affiliated with the 1199 Health Workers Union * Provided professional assistance for all licensed personnel including but not limited to all licensing procedures involving state, federal and government regulations * Reconciled all monies and daily bank deposits * Maintained and scheduled daily work assignments, performance management and yearly reviews * Supervised the maintenance of the premises, both interior and exterior * Performed all other daily support services as needed.

Generations Family Health Center, Danielson, CT

2000 - 2002

Case Manager; Performed intake and evaluation for patient care needs * Assessment of insurance needs, medication assistance program qualifications and scheduled specialty appointments at the direction of the primary care provider * Ordered prescription medications for the under insured patient while maintaining all regulations affiliated with the MAP program, including quality control, logging lot numbers and expiration dates and follow up appointments with the patient population. Implemented and maintained this Medical Assistant Program (MAP) as well as trained staff in 2001.

Generations Family Health Center, Danielson, CT

1998 - 2000

Receptionist/Medical Assistant; Performed reception duties including telephone communications, appointment scheduling and confirmation, payment, intake, balancing, reconciliation as well as filing; medical assistant which included taking vital signs, intake information, blood glucose and A1C testing.

Education

Quinebaug Valley Community College, Danielson, CT Business Management 2001 - 2003

Quinebaug Valley Community College, Danielson, CT Medical Assistant Program 1998-1999

Killingly High School, Danielson, CT Business Curriculum 1976– 1980

Excellent References available.

Pat Leduc 1-401-***-****

Jennifer Walker 1-401-***-****

Glenda Rodriguez 1-508-***-****

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