Customer Service Assistant

Stephanye Fusco

*** ********* ****, ******, **. *0115 954-***-**** ********@*****.***

OBJECTIVE

Motivated and organized Paralegal Assistant with 2+ years of experience in a fast-paced and deadline driven environment, seeking an opportunity to, both, expand my knowledge and develop professionally as a Paralegal.

SKILLS

Strong Organizational Skills

Fraud and Recovery

Legal Research

Discovery

Client Service

Report & Document Preparation

Accounts Payable/Receivable

Microsoft Excel, Word, PowerPoint

Filing and Data Archiving

Problem Resolution

Interpersonal Relations

Inventory Systems

EXPERIENCE

Akerman LLP. Ft. Lauderdale, FL., 2016 – Present

Paralegal Assistant Document Specialist

Organize client correspondence, prepare mailings, and assist in handling heavy phone call traffic

Assist Sr. Paralegal and Attorneys in processes of high end Receivership cases

Accurately enter client data into proprietary software program and maintain both paper and electronic filing systems

Drafting correspondence, motions and legal memorandums

Prepare subpoenas, Summons and Complaints

Perform online and offline research to assist attorneys and/or Sr. Paralegal in related casework

Effectively communicate with all clients via phone and email correspondence

Manage special projects in quality control as assigned

Review and analyze claims for cases

Assist federal court-appointed receiver and senior paralegal with analysis of investor claims in several multi-million dollar “ponzi scheme” cases

Responsible for managing large scale investor and property databases

Perform research of state and federal court docket to obtain case status

Analyze, index and organize receivership business records

Speak with defrauded investors regarding case status

Communicate with vendors regarding management of receivership property

Work closely with paralegal on receivership billing matters

Provide support with large scale mailings and information tracking

Assist with preparation of residential statutory eviction notices and calendaring of deadlines

Research public records to obtain status of property taxes, assessed values and liens

Learn and research law firm accounting systems

Mercedes Benz of Pompano Land Rover of Ft. Lauderdale, 2007 - 2016

Accounting Associate, (2011 – 2016)

Assisted Finance department in analyzing discrepancies prior to booked deals, following revenue recognition guidelines

Systematically increased office organization by developing a more efficient filing/documenting system and customer database

Verified electronic funds (personal checks), submitted all reimbursement checks to customers and cleared balances in accounts

Verified all trade payoffs and submitted payments to appropriate financial institution and/or EFT payments

Performed accounts receivable on all cash/cash checks and processed daily bank deposits

Prepared reconciliation reports once a month for all new car and loaner car inventory

Assisted in the companies receiving of many outstanding scores of compliance audits

Responsible for remitting all products and warranties for the new and used car sales, and clearing of all warranty schedules

Posted daily deposits with journal entries, and making correct adjustments

Posted journal entries for parts invoices; including credit notes and discrepancy credits

Title Clerk, (2007 – 2011)

Processed all registration for vehicles to be titled and submitted all information to the State Department of Motor Vehicles

Maintained a list of all outstanding title work and reporting status to department manager

Responsible for general office and accounting operations

Delivered excellent customer service by troubleshooting any issues that arose with external clients

EDUCATION

Florida Atlantic University Paralegal Certificate Program, Honors 2014-2016

Broward College, Ft. Lauderdale Fl. Business Administrations and Arts Degree 2008-2011

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