Customer Service Representative
Resume:
********@*******.***.***
PH: 773-***-****
Ivory O'Bannon
EDUCATION:
Harold Washington College, Chicago, IL Anticipated 2018 Pursing Associate of Arts Degree in Education
Northwestern Business College, Chicago, IL 03/2009 - 05/2010 Business Administration
EMPLOYMENT HISTORY:
Kentech
Employment Verification Specialist 01/2017-09/2017
• Make 60+ outbound calls per day to conduct interviews with current and previous supervisors for potential law enforcement candidates.
• Help with the processing of application materials by making sure everything is properly set up in in the database and spreadsheets.
• Provide assistance to various departments by conducting telephone interviews for a variety of references.
Beacon Hill Staffing/Schlesinger Associates
Interview Representative 10/2016-12/2016
• Conducted over the phone screenings with respondents for market research purposes.
• Evaluated respondents via phone to make sure they met required criteria.
• Set up appointments with qualified respondents.
City Staffing 05/2016-09/2016
Data Entry Representative
• Process 2-3 application per minute for lockbox
FMS
Default Resolution Specialist 08/2015-03/2016
• Conducted 80+ outbound calls per day regarding Department of Education student loan information and programs
• Researched and located client information
• Inform of loan status and assist with enrolling clients into qualified programs for Dept. of Ed
• Responded to client inquiries, explained service options, scheduled appointments and processed payments while delivering quality customer service
• Maintained files and paperwork
Maximus
Customer Service Rep 03/2014-08/2015
• Assist clients applying for healthcare with filling out application
• Respond to client inquiries and document requests while delivering quality customer service
• Conduct email correspondence between Help Desk and back office
• Help client problem solve and direct them to the appropriate department ********@*******.***.***
PH: 773-***-****
Pangea Real Estate, Chicago IL 04/2012-11/2013
Resident Care Representative
• Conducted 60+ inbound and outbound calls per day regarding service information and surveys
• Responded to resident inquiries, explained service options, and scheduled appointments
• Conducted and directed email correspondence between the field, back office, and call center
• Improved software knowledge by utilizing cloud based systems
• Handled & de-escalated resident issues and complaints while delivering quality customer service
• Contributed to process changes and improvement related to call center
• Maintained files and paperwork
• Completed administrative duties
Taxi Affiliation, Chicago, IL 07/2010 - 09/2011
Dispatcher
• Conducted 160+ inbound and outbound calls per day regarding service information
• Responded to customer inquiries, explained service options, and scheduled appointments
• Managed driver needs and delivered quality service to both customers or drivers
• Utilized software knowledge and gained switchboard experience
• Maintained files and other paperwork
• Completed administration duties
Borders Bookstore, Chicago, IL 11/2007 - 05/2009
Bookseller
• Excelled at prioritizing in a fast paced retail setting
• Managed cash registers and processed payment transactions
• Promoted membership card and other store sales
• Took phone orders and documented the required information for shipping or billing purposes
Circle K, Tempe, AZ 08/2007 - 10/2007
Customer Service Representative
• Maintained merchandise displays and cleanliness of work area
• Provided quality customer service and customer queries Gallery 37/AfterSchoolMatters, Chicago, IL 2005 – 2006 Apprentice
• Created images for commercial use that would be considered memorable for customers
• Increased knowledge of software programs and learned how to work within a group
• Delegated work when needed
Chicago Park District, Chicago, IL Summers 2002 - 2005 Neighborhood Sport Recreation Leader
• Advertised and recruited teens for basketball competitions
• Recorded score during games and kept files in order
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