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Customer Service Representative

Chicago, Illinois, 60649, United States
January 08, 2018

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PH: (773) ***-****

(773) ***-****

Ivory O'Bannon


Harold Washington College, Chicago, IL Anticipated 2018 Pursing Associate of Arts Degree in Education

Northwestern Business College, Chicago, IL 03/2009 - 05/2010 Business Administration



Employment Verification Specialist 01/2017-09/2017

• Make 60+ outbound calls per day to conduct interviews with current and previous supervisors for potential law enforcement candidates.

• Help with the processing of application materials by making sure everything is properly set up in in the database and spreadsheets.

• Provide assistance to various departments by conducting telephone interviews for a variety of references.

Beacon Hill Staffing/Schlesinger Associates

Interview Representative 10/2016-12/2016

• Conducted over the phone screenings with respondents for market research purposes.

• Evaluated respondents via phone to make sure they met required criteria.

• Set up appointments with qualified respondents.

City Staffing 05/2016-09/2016

Data Entry Representative

• Process 2-3 application per minute for lockbox


Default Resolution Specialist 08/2015-03/2016

• Conducted 80+ outbound calls per day regarding Department of Education student loan information and programs

• Researched and located client information

• Inform of loan status and assist with enrolling clients into qualified programs for Dept. of Ed

• Responded to client inquiries, explained service options, scheduled appointments and processed payments while delivering quality customer service

• Maintained files and paperwork


Customer Service Rep 03/2014-08/2015

• Assist clients applying for healthcare with filling out application

• Respond to client inquiries and document requests while delivering quality customer service

• Conduct email correspondence between Help Desk and back office

• Help client problem solve and direct them to the appropriate department

PH: (773) ***-****

(773) ***-****

Pangea Real Estate, Chicago IL 04/2012-11/2013

Resident Care Representative

• Conducted 60+ inbound and outbound calls per day regarding service information and surveys

• Responded to resident inquiries, explained service options, and scheduled appointments

• Conducted and directed email correspondence between the field, back office, and call center

• Improved software knowledge by utilizing cloud based systems

• Handled & de-escalated resident issues and complaints while delivering quality customer service

• Contributed to process changes and improvement related to call center

• Maintained files and paperwork

• Completed administrative duties

Taxi Affiliation, Chicago, IL 07/2010 - 09/2011


• Conducted 160+ inbound and outbound calls per day regarding service information

• Responded to customer inquiries, explained service options, and scheduled appointments

• Managed driver needs and delivered quality service to both customers or drivers

• Utilized software knowledge and gained switchboard experience

• Maintained files and other paperwork

• Completed administration duties

Borders Bookstore, Chicago, IL 11/2007 - 05/2009


• Excelled at prioritizing in a fast paced retail setting

• Managed cash registers and processed payment transactions

• Promoted membership card and other store sales

• Took phone orders and documented the required information for shipping or billing purposes

Circle K, Tempe, AZ 08/2007 - 10/2007

Customer Service Representative

• Maintained merchandise displays and cleanliness of work area

• Provided quality customer service and customer queries Gallery 37/AfterSchoolMatters, Chicago, IL 2005 – 2006 Apprentice

• Created images for commercial use that would be considered memorable for customers

• Increased knowledge of software programs and learned how to work within a group

• Delegated work when needed

Chicago Park District, Chicago, IL Summers 2002 - 2005 Neighborhood Sport Recreation Leader

• Advertised and recruited teens for basketball competitions

• Recorded score during games and kept files in order

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