Manager, Administrative Assistant

KENDRA CARR

***** ** ********** ******, ****** OR 97224 * 949-***-**** * ac3yhx@r.postjobfree.com

WORK EXPERIENCE

AMBRY GENETICS, ALISO VIEJO, CA

October 2011 - Present

Promoted: Operations Manager - Accessioning, January 2015 – Present

Created and spearheaded an operational streamlining plan that resulted in a 30 day drop in turnaround time, and a 100% reduction in backlog.

Collaborate regularly with other Managers, Directors, the Vice President, IT-Dev and other designated contacts within the organization to plan and implement new strategies and protocols to further increase efficiency.

Oversee and directly support the Accessioning Operations and Accessioning Verification departments in their day to day workflow.

Implement new policies and procedures, troubleshoot issues, and develop knowledgeable staff by organizing meetings, training, coaching, and maintaining an open door policy.

Maintain employee work schedules including assignments, training, vacations, timecards, and overtime scheduling.

Consciously cultivate a workplace culture that encourages interaction, collaboration, growth, and job satisfaction.

Promoted: Operations Supervisor - Accessioning, September 2013 – January 2015

Assist various departments with internal and/or client requests by updating data and managing client preferences.

Review all new client contact and organization accounts entered and find duplicate and inconsistent information. Correct by verifying information and creating, updating, and consolidating accounts as necessary.

Verify protocol alerts to find outdated or unclear information. Confirm information by contacting client or appropriate department, and update accordingly. Notify and train appropriate departments on any protocol updates.

Train department employees initially as well as on any updates to department protocols. Be a point of contact to assist other departments with questions on protocol and testing.

Review and update contact information on testing that is pending reclassification.

Promoted: Accessioning Verification Lead, May 2012 – September 2013

Check for errors entered by Accessioning. If information does not match what was initially entered, confirm the correct information on paperwork submitted by the client and re-enter.

Ensure the appropriate documentation including consent forms, exemption forms, and change authorization forms accompany test requests.

Enter new client contacts and organizations into the database, ensuring that it is not a duplication of any current accounts.

Update, cancel, and add testing to existing orders as requested by the client or Accessioning GC’s.

Accessioner, October 2011 – May 2012

Enter all required information supplied by client accurately into the database, and ensure the order is correctly established for workflows downstream. This includes, but is not limited to, applying the appropriate holds to testing as needed, attaching paperwork received to the correct patient record, and documenting any issues with the specimen and/or paperwork.

Ensure specimen integrity; that the labels on the specimens coincide with the paperwork provided, and internally generated accession numbers are affixed to the correct specimen.

Contact clients and/or patients to confirm discrepant information, and maintain both personal and department shared follow up work lists.

Comply with all laboratory safety requirements, including wearing the appropriate PPE.

PREVIOUS WORK EXPERIENCE 2007-2011

NATIONWIDE LEGAL, 2010-2011

Processing Clerk

DISTINCT ADVANTAGE HOMES AND LOANS, 2008 - 2010

Administrative Assistant

PRECISION COLLISION, 2008-2009

Receptionist

EDUCATION

WOODBRIDGE HIGH SCHOOL, IRVINE, CA

High School Diploma, June 2008

ORANGE COAST COMMUNITY COLLEGE, COSTA MESA, CA

Completed coursework, Sept 2010

ADDITIONAL SKILLS

Specializing in leadership, team building, operational streamlining, and training.

Well versed in Microsoft Office, Adobe, and WebEx.

Basic Knowledge of Salesforce and Tableau.

Grasps new concepts, technologies, and assignments quickly.

6 years of experience in genetic diagnostic testing industry.

Critical thinking, problem solving, and the ability to adapt to a variety of situations.

Comfortable and efficient whether working independently or as part of a team.

Passionate about the big picture, and take pride in giving top quality performance.

Ability to analyze inefficiencies and identify methods to streamline productivity.

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