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Customer Service Management

McDonough, Georgia, United States
minimum 45,000 p/a
January 08, 2018

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Tel: 404*******



To build, nurture and create a conducive service delivery environment in shipping/logistics industry


Wide and significant experience in the shipping industry

Strong people management experience and the ability to motivate, inspire and lead multi-disciplinary teams

Strong knowledge of budget control and management

Document management

Crew management

GULF AGENCY COMPANY December 2010 - SEPT 2017


Liaising with Port Control Authorities, vessel owners and government agencies for shipment and transactions

Organizing, coordinating and supervising export marine operations.

Developing, updating and ensuring compliance with bill of lading, departmental budget, marine policies and procedure

Managing daily operational and financial works and ensuring all team members, stakeholders and involved parties are kept abreast of relevant information

Involved with business development and proffering business solutions

Gulf Agency Company May 2008 - November 2010

Operations Manager

Managed all aspects of vessel chartering, brokerage and operations

Controlled and managed operations cost

Managed and provided operational support to the Company's fleet of vessels

Lead and supervised teams to ensure all crews and vessels clearance matters are attended to promptly

Managed Company's fleet of vessels

Provided leadership such that employees understand and adopt the contract strategy and plans and are motivated to achieve their objectives.

Recruited and professionally managed and developed the operations team and afloat crews.

Ensured that all activities comply with health, safety and other legal requirements applicable to the contract

Lead customer service excellence and a continuous improvement culture, so that Company’s contact remains at the leading edge of service

Maintenance Officer June 2005 - April 2007

Gulf Agency Company

Supervised teams of Logistics Supervisors, provided expert advice on HSE issues, and provided overall site security as required by relevant laws

Conducted regular reviews of operations, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reports to the Management

Lead operational efficiency, assurance improvements and best practice across the contract in conjunction with direct reports, the port management team and business assurance SMEs.

Ensured the exploitation of organic growth opportunities and deliver agreed income generation targets across the contract.

Ensured effective financial controls and budget management is in place to achieve cost saving, profit and cash targets and to meet corporate and legal requirements.

Develop and maintained a network of internal and external relationships with key customers and stakeholders in order to anticipate and meet their existing and future needs.

Management Trainee March 2003 - May 2005

Gulf Agency Company

Assisted in energy project marine activities as required

Undertook logistics survey including port shipping surveillance and as required.

Assisted in marine emergency response activities.

Assisted in marine legal work ensuring the proper maintenance of proper standards and proper and timely invoicing when required.

Aided in marketing and growth strategies with particular emphasis on shipping activities

General office and clerical administration


Salesforce Administrator certification currently in training

MBA Port & Shipping Management Lloyds Maritime Academy In view

Bsc Engineering University of Lagos 1993- 1999


Excellent knowledge with MS Suite

Adapt at collaborating and proactively sharing information and expertise with colleagues and partner

Ability to operate flexibly and sensitively in multi-cultural teams and local environments

Leadership and people management skills

Strong oral and written communication skills

Good inter-personal relationship with port managers, regulatory authorities across west Africa and shipping companies and clients

Contact this candidate