Management Microsoft Office

Mahsa Hosseini

December ****

Contact

Information

MSc in Management Science and

MSc in Business Management

Faculty of Engineering

University of Waterloo

Waterloo, ON, Canada

Phone: 647-***-****

E-mail:m ****.***********@*****.***

Email: m ****.********@*********.**

Skype: mahsa.hosseini666

Summary of

Qualification

● 4 Years of experience in the field of CRM Business Analyst, Quality Assurance and Customer Relationship Management.

● Experienced with business software tools such as Microsoft Dynamic CRM, M icrosoft Project, Visio, SPSS, SAS/Data management, Analytic Solver platform in excel, ABC Inventory Software, Unified Modeling Language (UML).

● Demonstrated ability to prioritize, track and coordinate multiple tasks and projects.

● Quick learner, self-motivated, deadline oriented, and able to work well both independently and as a part of team.

● Related courses: P roject Management (A+), A dvanced Operational Research (A+), D ecision Analysis Under Uncertainty (A+), Advanced Marketing Management (A+), S upply Chain Management (A+), M anagement Information Systems (A), Advanced Human Resource Management (A+), Statistical Analysis (A+). Experience ● Quality Assurance Analyst, R&D department, Sam Service Inc. Tehran, Iran – February 2013 to October 2015

Assist with maintenance of internal audit programs and preparation of documents and applying specification revisions and final document review.

Review and revise the written standards, including Standard Operating Procedures, and Work Instructions.

Prepare the “Training Instruction” for employees regarding new/revised procedures and running training workshops.

Collect and analyze the data related to customer calls and prepare reports for the management in the loyalty department. Conduct workshops and presentations to showcase analysis results internally.

● CRM Business Analyst, Marketing & Sales Department, Kanoon Iran Novin ( the largest Iranian advertising company)

Tehran, Iran – December 2011 to January 2013

Implement and enhance the CRM platform based on the business functions and design optimal solutions.

Customize Microsoft Dynamics CRM based on the business plan in the company and design all the required components (e.g., entities, workflows).

Develop and analyze reports using Microsoft Dynamics CRM.

Conduct CRM training sessions for staff and monitor the developed activity processes.

● Microsoft Dynamics CRM Salesperson, Marketing & Sales Department, Ayandeh Negaran Co. (AYCO) Tehran, Iran – November 2010 to October 2011

Develop and present demos in client meetings.

Follow up with the potential clients and make sales reports in Microsoft Dynamics CRM.

Prepare reports on happy-calls and follow up with existing clients on renewing the products’ license.

● Accounting Assistant, SipolSafahan Company

Isfahan, Iran – June 2007 to September 2009

Prepare daily deposits and entries into the accounting system.

Generate and distribute end of the month financial reports and executive presentations.

Ensure the accurate and timely production of financial statements.

Support financial analysts in monthly revenue reconciliation and month-end and year-end close process.

Academic

Projects

● Predicting the personality of Facebook users based on Big-5 theory, Winter 2017

Goal: Design and develop a predictive model to identify a user’s personality based on the aspects of big five theory using the data collected from Facebook users.

Skills: Classification and clustering analysis, Correlation analysis, Data visualization

Tools: RStudio, Jupyter Notebook, SPSS

● Pizza delivery service (PIZZA USA), F all 2017

Goal: A nalyze different possible delivery processes and design the optimal process.

Skills: B usiness process analytics

Tools: U ML, Microsoft Project, Visio

● Big10Sweaters.com, S ummer 2017

Goal: I mprove the methods applied for inventory forecasting and discuss the optimal Inventory Management. Make r ecommendations based on Lean Operations and Supply Chain Management and improve scheduling, layout, Kanban, task groupings, and inventory management.

Skills: I nventory Management, ABC(Pareto) analysis, Cycle counting

Tools: A nalytic Solver platform, ABC Inventory Software

● Teachers without Frontiers, Fall 2017

Client: Omer Faheem/Director Technology Integration at ITA (In Pakistan)

Goal: Develop a pool for Grade III students in the subject area of General Knowledge containing e-learning material including apps, android games, web based games, informational videos, activity charts and other forms of interactive or visual learning based content.

Skills: C ontent management, Content visualization

Tools: PowToon, Microsoft Project, UML, LaTeX

Computer Skills ● Data analysis and visualization tools: SPSS, SAS/Data management, Weka, EViews, STATA, LISREL, Amos, Minitab17, Analytic Solver platform in excel,Tableau

● Business software tools: Unified Modeling Language (UML), Balsamiq Mockups, Hubspot, ABC Inventory Software, IBM Rational Rose

● Programming languages: Matlab,SQL, HTML 5, Python, TeX and LaTeX

● Microsoft products: Microsoft Office (Excel-VBA, PowerPoint, Word, Access), Microsoft SQL Server, Microsoft Project, Visio, Microsoft Dynamics CRM

● Operation research tools: SAS/OR, Lingo, Lindo, Topsis, Expert choice, WinQSB Education University of Waterloo, Waterloo, Canada M.Sc. in Management Science, September 2016 - October 2017

● GPA: 3.7

University of Tehran, Tehran, Iran

M.Sc. in Business Management, February 2012 - March 2015

● GPA: 3 .78

● Thesis Title: Investigating the relationship of brand personality dimensions on brand image and customer loyalty in insurance industry

● Advisor: Saeed Shirkavand

University of Isfahan, Isfahan, Iran

B.Sc. in Economics, September 2006 - August 2010

● GPA: 3.5

Honors and Awards ● 2015: Ranked 3rd among all MBA Students, University of Tehran, Iran.

● 2012: Ranked 110th in the National Graduate Entrance Exam in Management among more than 35000 participants, Iran.

● 2006: Ranked in top 1% in the Nationwide University Entrance Exams. Presentations ● The Role of Feasibility and Desirability Considerations in Near and Distant Future Decisions: A Test of Temporal Construal Theory”, Course presentation (Decision Analysis under Uncertainty), June 2017.

● Time-Dependent Gambling: Odds Now, Money Later, Course presentation (Decision Analysis under Uncertainty), Waterloo, Canada, June 2017.

● Customer Satisfaction Workshop, Sam Service Inc., Tehran, Iran, April 2015.

● BUY ME NOW Campaign, Irancell/Kanoon Iran Novin Inc., Tehran, Iran, November 2014.

● Creative Side in Advertising, Host: Dr. Keimasi, Mellat Bank, Tehran, Iran, July 2014. Publication ● M. Hosseini, A. Khanlari, and S. Shirkavand "Investigating the Relationship of Brand Personality Dimensions on Brand Image and Customer Loyalty in Insurance Industry," J ournal of Business Management Perspective, V16, No.2, 2017, pp.33-47.

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