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Human Resources Customer Service

Location:
San Jose, California, United States
Posted:
January 08, 2018

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Resume:

**** ***** ********** ****

San Jose, CA *****

408-***-****

ac3ygn@r.postjobfree.com

James Scarpace

Objective

To obtain a challenging position that capitalizes on my Human Resources background, analytical, problem solving, counseling, and customer service skills

Experience

12/17-1/18 Cupertino Electric/Robert Half International

San Jose, CA

Human Resources Coordinator

Upload employee benefit data to HRIS

Upload personnel files to HRIS

Audit I9 files

7/17-10/17 Milestone Technologies/Manpower

Fremont, CA

Human Resources Assistant

Upload personnel files to “Box”

Update worker’s compensation status reports

Upload leave of absence documents to “Box”

Complete EDD notices for short term disability

Enter 401k deferrals to ADP

Update employee address changes in Excel template

Manage tuition reimbursement program

Provide leave of absence premiums to accounts receiveable

Report COBRA subsidies to benefits team

08/16-12/16 O’Sullivan Vending/ Robert Half International

San Jose, CA

Contract Recruiter

Opened Recruitments, advertised positions with relevant job boards

Screened applicatons against job descriptions

Conducted phone screens with qualified candiates

Referred qualified candiates to hiring managers

03/16-06/16 Technology Credit Union/ Robert Half International

San Jose, CA

Human Resources Generalist – Talent Acquisitions

Opened recruitments, advertised positions with relevant job boards (CareerBuilder)

Screened applications against job descriptions

Conducted phone screens with qualified candidates

Referred qualified candidates to hiring managers

Prepared job offers.

12/15-01/16 CHAC/ Robert Half International Mountain View, CA

Human Resources Assistant

Audit employee files

Audit benefit enrollment data

Advise management on Human Resources policy

10/14-10/15 Zenith Talent Corporation San Jose, CA

Human Resources Administrator

Process new hire paperwork

Administer benefits program and apply to payroll data

Maintain employee files according to relevant federal and state employment laws

Monitor and assist recruiters with proper submission of employee background checks

Review payroll reports and submit to Corporate Payroll Department

Negotiate with vendors regarding Human Resources service contracts

08/12-08/14 The Art Institute Sunnyvale, CA

Assistant Director of Admissions

Responsible for recruiting qualified applicants for admission to the school

Multiple recipient of “Top Dog” award

Generating leads from various outlets- sourcing, cold calls, and prospecting

Schedule and conduct interviews with interested applicants using an interactive presentation- adjusting to each individual’s skill sets and aspirations.

Maintain communication and build rapport with enrolled students to ensure their progress during their prospective programs

Daily problem solving with applicants to reduce and overcome concerns- financial plan, transportation, scheduling, etc.

11/11-12/11 Apple One/Rural Metro San Jose, CA

Sourcer (Contract Assignment)

Source and screen resumes

Schedule interviews

Advertise job postings on employment sites

02/04-07/11 Institute for Business and Technology Santa Clara, CA

Human Resources Assistant

Opened recruitments, advertised positions with relevant job boards (Craigslist, CareerBuilder, Monster, Education.com)

Screened applications against job descriptions.

Referred qualified candidates to hiring managers.

Participated on recruitment panels.

Prepared job offers.

Conducted new hire orientations

Process new hire paperwork using HRIS data

Administer organization’s Open Enrollment Benefits program

Maintain employee files according to relevant federal and state employment laws

Collect employee time sheets on a bi-weekly basis

Complete payroll reports and submit to Corporate Payroll Department

Assist in resolution of employee grievances

Participate in organization’s progressive disciplinary process and advised management as to proper direction in resolving each issue

Responsible for facility maintenance and supervise janitorial staff

Negotiate with multiple vendors regarding printing and vending machine contracts

Perform special projects or duties as assigned by Campus Director

Placement Specialist /Admissions

Work with graduating and graduate students to find employment within their chosen fields.

Conduct student workshops to facilitate success job searches.

Market graduate students to employers.

Create placement statistical reports using Excel.

Enrolled students into Technology Certificate programs.

Education

1994-1999 National University San Jose, CA

B.A., Interdisciplinary Studies

M.A., Human Resources Management

Attended corporate sponsored Human Resources training related to performance appraisals, employee motivation, communication skills for managers, delivering exceptional customer service.



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