Customer Service Microsoft Office

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ANGELA M. WINKE

*** *. ******* ******

Fond du Lac, WI 54935 920-***-****

*******@*****.***

ADMINISTRATIVE PROFESSIONAL

Self-motivated administrative professional with extensive and progressive office management and customer service experience. Reputation as a key business partner who ensures customer satisfaction, works well in a team and independently, and accomplishes objectives and meets deadlines. Possesses advanced accurate 10-key skills.

AREAS OF STRENGTH AND EXPERTISE

Supervisory

Multi-Tasking

Relationship Building

AS400

Problem-Solving

Communications

Leadership Training/

Development

Inventory Management

Time Management

Conflict Management

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

SYSCO Central Warehouse, Fond du Lac, Wisconsin 2001 - 2018 Administrative Analyst

● Manage multi-unit national accounts resulting in delivering consistent and reliable customer service throughout large organizations.

● Guarantee adequate inventory is available for customers, so they receive orders within assigned time frame.

● Manage daily, weekly and monthly reports that include cases per main hour, service level to customers, tracking sales, out of stock items, shipments, and invoices to evaluate and improve procedures.

● Monitor national account open invoices and, if necessary, proceed with collections action.

● Manage all office equipment to ensure consistent and reliable function.

● Prepare mail and provide payable invoices to the corporate Accounts Receivable department for payment.

● Improve procedures by finding solutions to invoice payment processing issues and working closely with the corporate accounting department.

● Assistance in computer-related issues within the office.

● Service customers with order-related questions.

● Impede accounts from becoming delinquent by working closely with the corporate accounts payable department.

● Manage and order all office supplies to ensure consistently adequate inventory.

● Generate and maintain inbound freight claims.

● Establish and submit buybacks for vendors to process credits to Sysco Central. Chimera Hobby Shop, Fond du Lac, Wisconsin January 1997 - Present Cashier/Key Holder

● Administer assistance to customers in locating desired products and making purchases. ANGELA M. WINKE

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● Accept and display inventory.

● Manage inventory checks.

● Open and close the store.

● Manage daily count of monies received, transmit credit card batches, and balance registers with daily sales.

PROFESSIONAL EXPERIENCE (CONTINUED)

BROOKE INDUSTRIES, Fond du Lac, Wisconsin 2000 – 2001 Production Supervisor

● Assure clients performed their jobs to the best of their abilities.

● Administer quality control by setting up materials for work to be done and packaging outgoing product.

● Managed time cards.

● Diagnosed areas to improve and provided additional job training. NORTH AMERICAN CONTAINER, Fond du Lac, Wisconsin 1999 - 2000 1 Administrative Assistant

● Managed a professional office environment.

● Manifested proficient use of office equipment including a multi-line phone system.

● Provided payroll.

● Provided accurate invoicing statements.

● Secured adequate office product inventory.

EDUCATION AND TRAINING

Sysco Interactive University – Certificates

Business Communications Level 1

Microsoft Office Specialist (MOS): Office 2003 Track-Word and Excel Human Resources (HR) Level 1: HR Essentials

Career Development

Currently working towards Certificate of Achievement for Customer Service Online courses focusing on work ethic and communication skills COMMUNITY SERVICE

Big Brothers Big Sisters – Big Sister for area children

Contact this candidate